Customer Service Representative
Oak Valley Community Bank, Turlock, CA, United States
Overview
Job Title:
Customer Service Representative Location:
Turlock, CA Employment Type:
Part-Time (20 hours) FLSA Status:
Non-Exempt Salary Range:
$18.00 - $24.04 per hour (good-faith estimate upon hire) Total Compensation:
In addition to base pay, this position may be eligible for quarterly incentive compensation, including performance-based salary increases. Oak Valley Community Bank also offers a comprehensive benefits package that includes medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills, experience, and internal equity. About Our Company Oak Valley Community Bank is a trusted, full-service commercial bank serving California’s Stanislaus and San Joaquin Counties and beyond since 1991. With a strong presence in Turlock, we are committed to providing personalized banking solutions for individuals, families, and businesses. As a three-time recipient of the Best Places to Work award, Oak Valley Community Bank fosters a supportive and inclusive workplace culture where employees thrive and grow. Our Turlock branch exemplifies our community-first values, offering exceptional customer service and building lasting relationships with local residents and businesses. About The Role
The part-time
Customer Service Representative (Teller)
at our Turlock branch plays a crucial role in ensuring a positive banking experience for our clients. This position is responsible for handling customer transactions efficiently and accurately while providing exceptional service that fosters customer loyalty. The representative will be the first point of contact for customers, addressing inquiries and resolving issues. By maintaining a thorough understanding of our banking products and services, the teller will effectively promote offerings that meet customer needs. The goal of this role is to enhance customer satisfaction and contribute to the overall success of the branch. Minimum Qualifications
High school diploma or equivalent. Previous experience in customer service or a related field. Strong numerical and cash handling skills. Preferred Qualifications
Experience in the banking or financial services industry. Familiarity with banking software and technology. Responsibilities
Process customer transactions, including deposits, withdrawals, and loan payments with accuracy and efficiency. Provide information about bank products and services, assisting customers in making informed decisions. Address customer inquiries and resolve issues in a timely and professional manner. Maintain compliance with banking regulations and internal policies to ensure the security of customer information. Collaborate with team members to achieve branch goals and enhance the overall customer experience. Skills
The required skills for this position include strong communication and interpersonal abilities, which are essential for building rapport with customers and addressing their needs effectively. Attention to detail is crucial when processing transactions to ensure accuracy and compliance with regulations. Problem-solving skills will be utilized daily to resolve customer inquiries and issues promptly. Additionally, proficiency in technology will aid in navigating banking software and enhancing service delivery. Preferred skills, such as bilingual communication, will further enhance the ability to serve a diverse clientele, contributing to a more inclusive banking environment. Equal Pay & Opportunity Statement
Oak Valley Community Bank complies with the California Equal Pay Act and SB 642 requirements. Compensation decisions are based on experience, skills, and business needs, without regard to sex, gender identity, gender expression, race, or any other protected characteristic. We are an equal opportunity employer committed to diversity, equity, and inclusion.
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Job Title:
Customer Service Representative Location:
Turlock, CA Employment Type:
Part-Time (20 hours) FLSA Status:
Non-Exempt Salary Range:
$18.00 - $24.04 per hour (good-faith estimate upon hire) Total Compensation:
In addition to base pay, this position may be eligible for quarterly incentive compensation, including performance-based salary increases. Oak Valley Community Bank also offers a comprehensive benefits package that includes medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills, experience, and internal equity. About Our Company Oak Valley Community Bank is a trusted, full-service commercial bank serving California’s Stanislaus and San Joaquin Counties and beyond since 1991. With a strong presence in Turlock, we are committed to providing personalized banking solutions for individuals, families, and businesses. As a three-time recipient of the Best Places to Work award, Oak Valley Community Bank fosters a supportive and inclusive workplace culture where employees thrive and grow. Our Turlock branch exemplifies our community-first values, offering exceptional customer service and building lasting relationships with local residents and businesses. About The Role
The part-time
Customer Service Representative (Teller)
at our Turlock branch plays a crucial role in ensuring a positive banking experience for our clients. This position is responsible for handling customer transactions efficiently and accurately while providing exceptional service that fosters customer loyalty. The representative will be the first point of contact for customers, addressing inquiries and resolving issues. By maintaining a thorough understanding of our banking products and services, the teller will effectively promote offerings that meet customer needs. The goal of this role is to enhance customer satisfaction and contribute to the overall success of the branch. Minimum Qualifications
High school diploma or equivalent. Previous experience in customer service or a related field. Strong numerical and cash handling skills. Preferred Qualifications
Experience in the banking or financial services industry. Familiarity with banking software and technology. Responsibilities
Process customer transactions, including deposits, withdrawals, and loan payments with accuracy and efficiency. Provide information about bank products and services, assisting customers in making informed decisions. Address customer inquiries and resolve issues in a timely and professional manner. Maintain compliance with banking regulations and internal policies to ensure the security of customer information. Collaborate with team members to achieve branch goals and enhance the overall customer experience. Skills
The required skills for this position include strong communication and interpersonal abilities, which are essential for building rapport with customers and addressing their needs effectively. Attention to detail is crucial when processing transactions to ensure accuracy and compliance with regulations. Problem-solving skills will be utilized daily to resolve customer inquiries and issues promptly. Additionally, proficiency in technology will aid in navigating banking software and enhancing service delivery. Preferred skills, such as bilingual communication, will further enhance the ability to serve a diverse clientele, contributing to a more inclusive banking environment. Equal Pay & Opportunity Statement
Oak Valley Community Bank complies with the California Equal Pay Act and SB 642 requirements. Compensation decisions are based on experience, skills, and business needs, without regard to sex, gender identity, gender expression, race, or any other protected characteristic. We are an equal opportunity employer committed to diversity, equity, and inclusion.
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