CUSTOMER SERVICE REPRESENTATIVE
Family Dollar, Colton, CA, United States
Overview
The TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Using the apply link, you may be taken to a TMX Finance Family of Companies page to complete your application. Your details will still be stored and sent to our Talent Acquisition team for review. Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the nation’s largest consumer specialty finance organizations! As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development. Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement. Essential Responsibilities
Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs. Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments. Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Enter and maintain customer information in the Point-of-Sale system(s) with accuracy and integrity. Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Participate in ongoing trainings to stay up to date on our products and processes. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Maintain a full-time work schedule with regular in-person attendance, including some weekend hours, as required for this position. Qualifications
Minimum Qualifications: High School Diploma or equivalent; excellent verbal and written communication skills; ability to maintain a professional and courteous behavior with customers and peers; ability to work with phone, Point of Sale, Microsoft Office, and other systems; must be at least 18 years of age (19 in Alabama); ability to pass a criminal background check. Physical demands: ability to remain stationary, lift and move up to 25 pounds, move about inside/outside the store, and operate mechanical controls such as a keyboard. Preferred Qualifications and Skills: Six months of customer service and/or cash handling experience; experience in retail, financial services, loans, banking/teller, or service industry. What We Offer / Benefits
A comprehensive benefits package including a new hire training program, access to a learning management system, paid on-the-job training, multiple medical/dental/vision coverage, group health & wellness programs, 401(k) plans with company match, flexible spending accounts, health savings accounts, life insurance, voluntary disability benefits, and paid time off (varies by year and location). Eight days of Paid Time Off in some states; other locations may have different accruals. Benefits are subject to change and are governed by plan documents. About Us
The Community Choice Financial® Family of Brands is a leading retailer of financial services. CCF is the parent company to brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash®, Speedy Cash®, TitleBucks®, and TitleMax®. With more than 1,700 retail storefronts and online products in 20+ states, we help people access short-term financial services when they need them most. The information contained herein is not intended to be an all-inclusive list of duties or qualifications. The Company may revise the job description at any time, and additional functions may be assigned. The Community Choice Financial® Family of Brands will never ask for banking or payment information during the interview or hiring process, and official emails will come from domains @ccfi, @titlemax, or @titlemax.biz. In-store positions are in-person only; remote options are not available. We are committed to an inclusive workplace free of discrimination on protected characteristics. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.
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The TMX Finance Family of Companies is now part of Community Choice Financial Family of Brands. Using the apply link, you may be taken to a TMX Finance Family of Companies page to complete your application. Your details will still be stored and sent to our Talent Acquisition team for review. Thank you for expressing your interest in working at Community Choice Financial Family of Brands, one of the nation’s largest consumer specialty finance organizations! As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy, store growth, and personal development. Your upbeat and customer-focused personality will help set the stage for a positive, respectful environment that will give you the power to build a rewarding career with performance-based advancement. Essential Responsibilities
Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs. Assist in customer account management (collections) by accepting payments, monitoring, and managing customer appointments. Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Enter and maintain customer information in the Point-of-Sale system(s) with accuracy and integrity. Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Participate in ongoing trainings to stay up to date on our products and processes. Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels. Maintain a full-time work schedule with regular in-person attendance, including some weekend hours, as required for this position. Qualifications
Minimum Qualifications: High School Diploma or equivalent; excellent verbal and written communication skills; ability to maintain a professional and courteous behavior with customers and peers; ability to work with phone, Point of Sale, Microsoft Office, and other systems; must be at least 18 years of age (19 in Alabama); ability to pass a criminal background check. Physical demands: ability to remain stationary, lift and move up to 25 pounds, move about inside/outside the store, and operate mechanical controls such as a keyboard. Preferred Qualifications and Skills: Six months of customer service and/or cash handling experience; experience in retail, financial services, loans, banking/teller, or service industry. What We Offer / Benefits
A comprehensive benefits package including a new hire training program, access to a learning management system, paid on-the-job training, multiple medical/dental/vision coverage, group health & wellness programs, 401(k) plans with company match, flexible spending accounts, health savings accounts, life insurance, voluntary disability benefits, and paid time off (varies by year and location). Eight days of Paid Time Off in some states; other locations may have different accruals. Benefits are subject to change and are governed by plan documents. About Us
The Community Choice Financial® Family of Brands is a leading retailer of financial services. CCF is the parent company to brands including Cash 1®, Check Into Cash®, CheckSmart®, Easy Money®, InstaLoan®, Rapid Cash®, Speedy Cash®, TitleBucks®, and TitleMax®. With more than 1,700 retail storefronts and online products in 20+ states, we help people access short-term financial services when they need them most. The information contained herein is not intended to be an all-inclusive list of duties or qualifications. The Company may revise the job description at any time, and additional functions may be assigned. The Community Choice Financial® Family of Brands will never ask for banking or payment information during the interview or hiring process, and official emails will come from domains @ccfi, @titlemax, or @titlemax.biz. In-store positions are in-person only; remote options are not available. We are committed to an inclusive workplace free of discrimination on protected characteristics. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.
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