Jewelry Consultant
Brilliant Earth, Portland, OR, United States
Overview
Jewelry Consultant - Portland, OR Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! Responsibilities
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets. It’s all in the details. You know it’s the little things that count the most and have a passion for process and a keen eye for detail in a fast-moving work environment. Communication is Key. You have a way with words and are clear and concise in person, via email, or by chat. Master of Collaboration. You’re a team player who believes that collaboration helps transform the jewelry industry. What We Offer
Career Growth. Regular 1-1s with your manager, multiple training opportunities, and an annual 360 review process; leaders focus on clear pathways for growth. Set Schedule. Consistent weekly hours and 2 consecutive days off. Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Lifestyle Spending Account. Reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more. Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role-specific trainings. Employee Discounts. Generous discount on our jewelry. Sales Incentive Programs. Programs to recognize and reward sales performance. Mental Wellness Perks. Access to mental health resources and 24/7 counseling through our Employee Assistance program. Giving Back and Volunteer Opportunities. Team involvement in local initiatives and volunteering. Medical, Dental, and Vision. Multiple plans with options including a $0 monthly premium and employer HSA contributions; insurance begins in the second month. 401k match. Generous match to help save for the future. Paid Time Off. 3 weeks of PTO in the first year. Parental Leave. Paid parental leave to support growing families. Disability and Life insurance. 100% employer-paid. Pre-Tax Commuter Benefits. How to Apply & What to Expect
Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders. More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are a hard-working team that welcomes challenges and rises to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we are looking for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team. We celebrate each other and are committed to maintaining a work environment free of harassment or discrimination. We comply with applicable Equal Employment Opportunity laws. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
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Jewelry Consultant - Portland, OR Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! Responsibilities
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door. A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets. It’s all in the details. You know it’s the little things that count the most and have a passion for process and a keen eye for detail in a fast-moving work environment. Communication is Key. You have a way with words and are clear and concise in person, via email, or by chat. Master of Collaboration. You’re a team player who believes that collaboration helps transform the jewelry industry. What We Offer
Career Growth. Regular 1-1s with your manager, multiple training opportunities, and an annual 360 review process; leaders focus on clear pathways for growth. Set Schedule. Consistent weekly hours and 2 consecutive days off. Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Lifestyle Spending Account. Reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more. Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role-specific trainings. Employee Discounts. Generous discount on our jewelry. Sales Incentive Programs. Programs to recognize and reward sales performance. Mental Wellness Perks. Access to mental health resources and 24/7 counseling through our Employee Assistance program. Giving Back and Volunteer Opportunities. Team involvement in local initiatives and volunteering. Medical, Dental, and Vision. Multiple plans with options including a $0 monthly premium and employer HSA contributions; insurance begins in the second month. 401k match. Generous match to help save for the future. Paid Time Off. 3 weeks of PTO in the first year. Parental Leave. Paid parental leave to support growing families. Disability and Life insurance. 100% employer-paid. Pre-Tax Commuter Benefits. How to Apply & What to Expect
Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders. More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are a hard-working team that welcomes challenges and rises to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we are looking for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team. We celebrate each other and are committed to maintaining a work environment free of harassment or discrimination. We comply with applicable Equal Employment Opportunity laws. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
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