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Y. McDonald Mfg. Co. is a leading manufacturer of water works brass, plumbing valves, and water systems, and natural gas valves and meter bars. The company was founded in 1856 and is committed to taking care of the customer - our boss, through our Customer Service Representative, Customer Service, Sales Representative, Customer Experience, Representative, Operations, Manufacturing, Retail\n","descriptionText","Customer Service Representative I A.Y. McDonald Manufacturing Company Sales & Business Development A. Y. McDonald Mfg. Co. is a leading manufacturer of water works brass, plumbing valves, and water systems, and natural gas valves and meter bars. The company was founded in 1856 and is committed to taking care of the customer - our boss, through our Customer Service Representative, Customer Service, Sales Representative, Customer Experience, Representative, Operations, Manufacturing, Retail","shortDescription","A. Y. McDonald Mfg. 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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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A.Y. McDonald Mfg. Co. is a leading manufacturer of water works brass, plumbing valves, and water systems, and natural gas valves and meter bars. The company was founded in 1856 and is committed to taking care of the customer – our boss, through our growing investments of education, automation, and innovation. A career at A.Y. McDonald Mfg. Co. comes with a family friendly culture, on-the-job training, advancement opportunities, and the chance to make a difference every single day.

Summary\nAssist customers and field sales representatives with placing orders, providing technical information, pricing of products, and delivery information via phone and email. It is essential the following duties and responsibilities have a People First approach as “This Company Runs on People”.

Primary Responsibilities

Answer phone calls within Group 1 and process inquiry e-mails from customers and field sales representatives.

May process return goods which includes unwanted materials for customer and making final dispositions on credits. Which would include research all returns; pull invoices, purchase orders and pertinent information for the request.

Process orders received via e-mail, and EDI.

Assist the customer with the portal and troubleshooting on AY McDonald customer website.

Supply information to customers and field sales representatives via phone and e-mail on availability, pricing, policies regarding freight allowances, quantity discounts, and

Provide technical information via phone to customers to assist in their selection of the current product for their application.

Assist in gathering information via phone for special pricing, which includes crossing over the competitor's part number to the A.Y. part number.

May process return goods which includes unwanted materials for customer and making final dispositions on credits. Which would include research all returns; pull invoices, purchase orders and pertinent information for the request.

Record activities in CRM, such as logging certain types of phone calls, and update and review other information in CRM as needed.

Coordinate with subsidiaries to strengthen operations and elevate customer experience

Prioritizes a people-first approach while maintaining efficiency and accuracy

Collaborate effectively with cross-functional teams to ensure smooth operations

Balances technical expertise with a service-oriented attitude

Builds and maintains positive relationships with internal and external customers

Performs other duties as assigned.

Required Qualifications\nAssociate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Benefits include major medical (BCBS), Delta dental and vision, company sponsored basic life insurance and short-term disability. Voluntary life insurance, accidental death and dismemberment, and long-term disability available. Competitive 401(k) with company matching, generous PTO, 10 paid holidays, and company giveaways, family picnics, and more!

Location\nThis position will work on-site at our Dubuque, Iowa facility.

A pre-employment Background Check and 6 panel (no THC) Drug screen required.

A.Y. McDonald Mfg. Co. is an equal opportunity employer.

Equal Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

#J-18808-Ljbffr\n","AY - DUBUQUE\n4800 Chavenelle Rd\nDubuque, IA 52002, USA

A.Y. McDonald Mfg. Co. is a leading manufacturer of water works brass, plumbing val...",[527],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2881877720"],"Work at A.Y. McDonald Mfg. Co.","8 days ago","/jobs/2881877720-customer-service-representative-i","/jobs?keyword=A.Y.+McDonald+Mfg.+Co.",{"_435":434,"_439":534,"_470":471,"_462":535,"_248":536,"_446":537,"_433":434,"_113":538,"_437":199,"_438":199,"_472":471,"_448":199,"_449":539,"_431":545,"_473":546,"_436":129,"_487":547,"_478":548,"_489":538,"_490":549,"_492":550,"_494":551,"_496":552},["D",1773896400000],"A.Y. McDonald Mfg.","HR Representative

The Human Resource Representative will administer the daily functions of the Human Resource (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices. Position is required to support two facilities located in Cuba City and Darlington, WI.\nEssential duties and responsibilities include the following. Other duties may be assigned.\nAssists with the administration of compensation and benefit plans.\nAssist in talent acquisition and recruitment processes.\nSchedule, administer, and execute new co-worker orientation and onboarding.\nAssist HR Manager and training department with training initiatives, to include, but not limited to scheduling, conducting, coordinating, ensuring compliance with training initiatives.\nProvide support to co-workers in various HR-related topics such as leave of absence (LOA) and disability coordination. Work with payroll to accurately compensate our co-workers on LOA.\nPromote HR programs to create an efficient and conflict-free workplace.\nAssist in development and implementation of human resource policies.\nManage annual performance management process under the direction of HR Manager. Ensure compliance amongst management for both quarterly and annual performance.\nAssist Talent Acquisition Specialist in gathering and analyzing data with useful HR metrics, like time to hire and employee turnover rates.\nMaintain co-worker files and records in electronic and paper form.\nEnhance job satisfaction by resolving issues promptly, advocating for proper use of perks and benefits and assisting in organizing team building activities.\nMaintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.\nMaintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.\nOther duties as directed by management.\nBenefits include major medical (BCBS), Delta dental and vision, company sponsored basic life insurance and short-term disability. Voluntary life insurance, accidental death and dismemberment, and long-term disability available. Competitive 401(k) with company matching, generous PTO, 10 paid holidays, and company giveaways, family picnics, and more!\nA pre-employment background check and 6 panel (no THC) Drug screen required.\nMcDonald Plastic Molding is an equal opportunity employer.\n","HR Representative

The Human Resource Representative will administer the daily functions of the Human Resource (HR) department including hi...","HR Representative",[540],{"_458":459,"_454":541,"_452":542,"_456":543,"_460":544},"Darlington","Darlington, WI, United States, 53530","WI","53530",["B","2931478457"],"Work at A.Y. McDonald Mfg.","4 days ago","/jobs/2931478457-hr-representative","Darlington, WI, United States","/jobs?keyword=A.Y.+McDonald+Mfg.","/jobs?location=Darlington%2C+WI%2C+United+States","/jobs?keyword=HR+Representative",{"_435":434,"_439":554,"_470":471,"_462":555,"_248":556,"_446":557,"_433":434,"_113":558,"_437":199,"_438":199,"_472":471,"_448":199,"_449":559,"_431":565,"_473":566,"_436":129,"_487":567,"_478":568,"_489":558,"_490":569,"_492":570,"_494":571,"_496":572},["D",1773360000000],"Aston Carter","Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team. You will handle inbound calls ranging from 25 to 50 per day, addressing a variety of customer inquiries. Your role will involve answering questions related to service activation, payments, and usage, as well as managing customer complaints. Additionally, you will be responsible for monitoring gas and water usage, conducting investigations, and generating service orders.\nResponsibilities\nAnswer basic to complex customer questions regarding service activation, payments, and usage.\nMonitor and investigate gas and water usage discrepancies from daily meter read exception reports.\nResearch and respond to customer inquiries and generate service orders.\nContact other departments as needed and perform monetary adjustments when warranted.\nAdjust monetary figures for customer-owned cooling towers and irrigation meters.\nPrepare reports for special billing accounts.\nCollect data for new customers, calculate deposits, and inform them of payment options.\nPerform additional duties as assigned.\nEssential Skills\n2+ years of customer service experience, including retail interactions.\nProficiency in Microsoft Office, especially Excel and Word.\nExperience with customer service call centers and handling inbound calls.\nStrong written communication skills, with excellent grammar.\nAnalytical skills to assess accounts and develop solutions.\nAbility to work independently and present solutions to supervisors.\nFamiliarity with older software systems, including Banner CIS.\nAdditional Skills & Qualifications\nKnowledge of customer service best practices and procedures.\nAbility to safely operate standard office equipment.\nUnderstanding of utility rates and City services.\nProficiency in data entry and standard office protocols.\nExcellent telephone etiquette and interpersonal communication skills.\nBasic mathematics and writing skills.\nAbility to multi-task, manage time effectively, and handle fast-paced situations.\nAbility to defuse inflamed situations with empathy and compassion.\nWork Environment\nThe position is onsite, within a cubical call center environment, operating from 8am to 5pm. The team consists of 19 call center representatives and 55 BPO agents. The work environment encourages collaboration and effective communication among team members to enhance the customer experience.\nJob Type & Location\nThis is a Contract to Hire position based out of Richmond, VA.\nPay and Benefits\nThe pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:\nMedical, dental & vision\nCritical Illness, Accident, and Hospital\n401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available\nLife Insurance (Voluntary Life & AD&D for the employee and dependents)\nShort and long-term disability\nHealth Spending Account (HSA)\nTransportation benefits\nEmployee Assistance Program\nTime Off/Leave (PTO, Vacation or Sick Leave)\nWorkplace Type\nThis is a fully onsite position in Richmond, VA.\nApplication Deadline\nThis position is anticipated to close on Mar 24, 2026.

","Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team. You will handle inbound calls...","Customer Service Representative",[560],{"_458":459,"_454":561,"_452":562,"_456":563,"_460":564},"Richmond","Richmond, VA, United States, 23220","VA","23220",["B","2873016974"],"Work at Aston Carter","10 days ago","/jobs/2873016974-customer-service-representative","Richmond, VA, United States","/jobs?keyword=Aston+Carter","/jobs?location=Richmond%2C+VA%2C+United+States","/jobs?keyword=Customer+Service+Representative",{"_435":434,"_439":574,"_470":471,"_462":575,"_248":576,"_446":577,"_433":434,"_113":578,"_437":199,"_438":199,"_472":471,"_448":199,"_449":579,"_431":584,"_473":585,"_436":129,"_487":586,"_478":587,"_489":578,"_490":582,"_492":588,"_494":589,"_496":590},["D",1773252000000],"United Flow Technologies (UFT)","Principle Environmental, a UFT Company is a manufacturing representation firm serving the Water & Wastewater Treatment Plant industry. We are located in Atlanta, GA with a company territory of Georgia, Tennessee, Alabama, and the Florida panhandle. Principle Environmental represents leading industry manufacturers for multiple treatment processes.

The Aftermarket Sales Position plays a hybrid role combining technical service expertise with proactive sales of replacement parts, upgrades, repairs, service contracts, and related aftermarket solutions for municipal water and wastewater treatment equipment at the plant level. This position focuses on supporting municipal utilities (cities, counties, water districts, and wastewater authorities) by maximizing equipment uptime, ensuring regulatory compliance, and driving revenue through aftermarket opportunities for pumps, valves, filters, membranes, blowers, controls, chemical feed systems, and other treatment process components. Creating goodwill between these customers and Principle Environmental is an important goal.

This is a remote role that will require travel throughout GA, AL, Eastern TN, and parts of the Florida Panhandle. Candidates must reside in GA, AL, or TN.

Key Responsibilities

Aftermarket Sales — Identify and pursue opportunities for replacement parts, rebuilds, retrofits, service agreements, extended warranties, and system enhancements; prepare accurate quotations, proposals, and pricing for parts and services.

Technical Service and Support — Perform on-site diagnostics, troubleshooting, preventive maintenance, repairs, installations, and upgrades of water and wastewater treatment equipment at municipal facilities (e.g., pumps, valves, mixers, aerators, clarifiers, filtration systems, UV disinfection, chemical dosing equipment). This requires a hands‑on approach with some use of tools.

Customer Relationship Management — Build and maintain strong, long‑term relationships with municipal operators, maintenance staff, plant managers, and procurement personnel; conduct regular site visits, system health checks/audits, and equipment performance reviews to uncover needs and recommend solutions.

Sales Activities — Prospect within assigned territory (municipal accounts); respond promptly to inquiries via phone, email, and CRM; generate leads through cold calls, follow‑ups on installed base, participation in industry events, and collaboration with engineering consultants. Coordinate with the capital salesperson responsible for the customer.

Technical Consultation — Provide expert guidance on equipment performance, optimization, and cost‑effective solutions to extend asset life and reduce downtime.

Order and Fulfillment Coordination — Process orders, coordinate with internal factory and Principle Environmental teams (engineering, logistics, manufacturing) for timely delivery and installation; track orders and resolve issues to ensure customer satisfaction.

Documentation and Reporting — Maintain detailed records of customer interactions, service reports, sales pipelines, and forecasts in CRM; prepare reports on territory performance, market trends, and competitive activity.

Safety and Compliance — Adhere to all safety protocols, industry standards, and municipal site requirements during field work; promote safe practices to customers.

Qualifications and Requirements

Education — High School diploma required, advanced university education preferred (Water/Wastewater technology, or related field).

Experience — 3+ years of hands‑on experience in water or wastewater treatment equipment service, maintenance, or operations; prior sales experience in industrial/municipal aftermarket parts, service, or equipment preferred.

Technical Skills — Strong knowledge of municipal water and wastewater processes, equipment (pumps, blowers, valves, instrumentation, membranes, etc.), and troubleshooting; ability to read blueprints, P&IDs, and technical drawings.

Sales Skills — Proven ability to identify opportunities, build relationships, negotiate, and close sales, applying a consultative selling approach with focus on value and total cost of ownership.

Licenses/Certifications — Valid driver's license required; water/wastewater operator certification (e.g., state‑specific Grade levels) or willingness to obtain preferred but not required; OSHA safety training a plus.

Other Requirements — Willingness to travel extensively (up to 50–75%) within assigned territory (GA, AL, Eastern TN and parts of the Florida Panhandle), including overnight stays; ability to work in municipal plant environments, lift moderate weights, and perform physical tasks; proficiency with Microsoft Office, CRM software (e.g., Salesforce), and basic quoting tools.

Preferred Attributes

Experience working directly with municipal utilities or public sector procurement processes.

Familiarity with aftermarket strategies for major OEMs in the water/wastewater industry (e.g., pumps, mixers, filtration systems).

Effective communication and presentation skills for technical and non‑technical audiences.

Self‑motivated with a results‑oriented mindset and ability to work independently.

Compensation And Benefits

Competitive base salary commensurate with experience, plus commission/bonus structure tied to aftermarket sales targets; mileage reimbursement, health benefits, 401(k), paid time off, and professional development opportunities are included.

This role offers the opportunity to combine hands‑on technical work with revenue‑generating sales in a critical infrastructure sector, contributing directly to reliable, sustainable water and wastewater services for communities.

#J-18808-Ljbffr\n","Principle Environmental, a UFT Company is a manufacturing representation firm serving the Water & Wastewater Treatment Plant industry. We are locat...","Aftermarket Sales",[580],{"_458":459,"_454":581,"_452":582,"_456":583},"Nashville","Nashville, TN, United States","TN",["B","2851777112"],"Work at United Flow Technologies (UFT)","11 days ago","/jobs/2851777112-aftermarket-sales","/jobs?keyword=United+Flow+Technologies+%28UFT%29","/jobs?location=Nashville%2C+TN%2C+United+States","/jobs?keyword=Aftermarket+Sales",{"_435":434,"_439":592,"_470":471,"_462":593,"_248":594,"_446":577,"_433":434,"_113":578,"_437":199,"_438":199,"_472":471,"_448":199,"_449":595,"_431":597,"_473":598,"_436":129,"_487":599,"_478":600,"_489":578,"_490":582,"_492":601,"_494":589,"_496":590},["D",1772877600000],"United Flow Technologies","Principle Environmental, a UFT Company is a manufacturing representation firm serving the Water & Wastewater Treatment Plant industry. We are located in Atlanta, GA with a company territory of Georgia, Tennessee, Alabama, and the Florida panhandle. Principle Environmental represents leading industry manufacturers for multiple treatment processes.

The Aftermarket Sales Position plays a hybrid role combining technical service expertise with proactive sales of replacement parts, upgrades, repairs, service contracts, and related aftermarket solutions for municipal water and wastewater treatment equipment at the plant level. This position focuses on supporting municipal utilities (cities, counties, water districts, and wastewater authorities) by maximizing equipment uptime, ensuring regulatory compliance, and driving revenue through aftermarket opportunities for pumps, valves, filters, membranes, blowers, controls, chemical feed systems, and other treatment process components. Creating goodwill between these customers and Principle Environmental is an important goal.

This is a remote role that will require travel throughout GA, AL, Eastern TN, and parts of the Florida Panhandle. Candidates must reside in GA, AL, or TN.

Key Responsibilities:

Aftermarket Sales — Identify and pursue opportunities for replacement parts, rebuilds, retrofits, service agreements, extended warranties, and system enhancements; prepare accurate quotations, proposals, and pricing for parts and services.

Technical Service and Support — Perform on-site diagnostics, troubleshooting, preventive maintenance, repairs, installations, and upgrades of water and wastewater treatment equipment at municipal facilities (e.g., pumps, valves, mixers, aerators, clarifiers, filtration systems, UV disinfection, chemical dosing equipment). This requires a hands‑on approach with some use of tools.

Customer Relationship Management — Build and maintain strong, long‑term relationships with municipal operators, maintenance staff, plant managers, and procurement personnel; conduct regular site visits, system health checks/audits, and equipment performance reviews to uncover needs and recommend solutions.

Sales Activities — Prospect within assigned territory (municipal accounts); respond promptly to inquiries via phone, email, and CRM; generate leads through cold calls, follow‑ups on installed base, participation in industry events, and collaboration with engineering consultants. Coordinate with the capital salesperson responsible for the customer.

Technical Consultation — Provide expert guidance on equipment performance, optimization, and cost‑effective solutions to extend asset life and reduce downtime.

Order and Fulfillment Coordination — Process orders, coordinate with internal factory and Principle Environmental teams (engineering, logistics, manufacturing) for timely delivery and installation; track orders and resolve issues to ensure customer satisfaction.

Documentation and Reporting — Maintain detailed records of customer interactions, service reports, sales pipelines, and forecasts in CRM; prepare reports on territory performance, market trends, and competitive activity.

Safety and Compliance — Adhere to all safety protocols, industry standards, and municipal site requirements during field work; promote safe practices to customers.

Qualifications and Requirements:

Education — High School diploma required, advanced university education preferred Water/Wastewater technology, or related field preferred.

Experience — 3+ years of hands‑on experience in water or wastewater treatment equipment service, maintenance, or operations; prior sales experience in industrial/municipal aftermarket parts, service, or equipment preferred.

Technical Skills — Strong knowledge of municipal water and wastewater processes, equipment (pumps, blowers, valves, instrumentation, membranes, etc.), and troubleshooting; ability to read blueprints, P&IDs, and technical drawings.

Sales Skills — Proven ability to identify opportunities, build relationships, negotiate, and close sales, applying a consultative selling approach with focus on value and total cost of ownership.

Licenses/Certifications — Valid driver's license required; water/wastewater operator certification (e.g., state‑specific Grade levels) or willingness to obtain preferred but not required; OSHA safety training a plus.

Other Requirements — Willingness to travel extensively (up to 50–75%) within assigned territory (GA, AL, Eastern TN and parts of the Florida Panhandle), including overnight stays; ability to work in municipal plant environments, lift moderate weights, and perform physical tasks; proficiency with Microsoft Office, CRM software (e.g., Salesforce), and basic quoting tools.

Preferred Attributes:

Experience working directly with municipal utilities or public sector procurement processes.

Familiarity with aftermarket strategies for major OEMs in the water/wastewater industry (e.g., pumps, mixers, filtration systems).

Effective communication and presentation skills for technical and non‑technical audiences.

Self‑motivated with a results‑oriented mindset and ability to work independently.

Compensation and Benefits

Competitive base salary commensurate with experience, plus commission/bonus structure tied to aftermarket sales targets; mileage reimbursement, health benefits, 401(k), paid time off, and professional development opportunities are included.

This role offers the opportunity to combine hands‑on technical work with revenue‑generating sales in a critical infrastructure sector, contributing directly to reliable, sustainable water and wastewater services for communities.

#J-18808-Ljbffr\n",[596],{"_458":459,"_454":581,"_452":582,"_456":583},["B","2809102189"],"Work at United Flow Technologies","15 days ago","/jobs/2809102189-aftermarket-sales","/jobs?keyword=United+Flow+Technologies","actionData","errors"]