Consumer Relationship Manager - Mortgage Banking
EMM LOANS LLC, Cincinnati, OH, United States
Consumer Relationship Manager
We are seeking a motivated and organized Consumer Relationship Manager to support a Branch Manager at a growing mortgage company. This role is responsible for making outbound calls, connecting with potential clients and referral partners, and scheduling appointments for the Branch Manager. This is a fully onsite position ideal for someone who enjoys speaking with people, building relationships, and helping drive new business opportunities. Responsibilities Make outbound calls to prospective clients and referral partners using a dialer system Introduce the Branch Manager and mortgage services in a professional and engaging manner Schedule qualified appointments for the Branch Manager Maintain accurate records of calls and appointments in the CRM system Follow up with leads and confirm scheduled appointments Assist with basic outreach and database management activities Qualifications Comfortable making outbound calls and speaking with new contacts Strong communication and interpersonal skills Organized and detail-oriented Ability to work independently in a remote environment Prior sales support, appointment setting, or call center experience is a plus Mortgage or real estate industry experience is helpful but not required What We Offer Eligible employees receive PTO, benefits, 401k match, and more. Opportunity to grow within the mortgage industry Supportive team environment If you enjoy connecting with people and helping create new opportunities, we would love to hear from you.
We are seeking a motivated and organized Consumer Relationship Manager to support a Branch Manager at a growing mortgage company. This role is responsible for making outbound calls, connecting with potential clients and referral partners, and scheduling appointments for the Branch Manager. This is a fully onsite position ideal for someone who enjoys speaking with people, building relationships, and helping drive new business opportunities. Responsibilities Make outbound calls to prospective clients and referral partners using a dialer system Introduce the Branch Manager and mortgage services in a professional and engaging manner Schedule qualified appointments for the Branch Manager Maintain accurate records of calls and appointments in the CRM system Follow up with leads and confirm scheduled appointments Assist with basic outreach and database management activities Qualifications Comfortable making outbound calls and speaking with new contacts Strong communication and interpersonal skills Organized and detail-oriented Ability to work independently in a remote environment Prior sales support, appointment setting, or call center experience is a plus Mortgage or real estate industry experience is helpful but not required What We Offer Eligible employees receive PTO, benefits, 401k match, and more. Opportunity to grow within the mortgage industry Supportive team environment If you enjoy connecting with people and helping create new opportunities, we would love to hear from you.