Bilingual Customer Service Representative
Insight Global, San Diego, CA, United States
A San Diego–based mortgage company is seeking a
Bilingual Customer Service Representative
to join their onsite team. This role is vital to the post-origination lifecycle of residential mortgage loans. The Servicing Specialist ensures timely processing of payments, escrow administration, regulatory compliance, and high-quality customer support for borrowers throughout the servicing process. You will manage borrower accounts, perform escrow analyses, process payments, and provide customer support in both English and Spanish. This position demands strong attention to detail, problem‑solving skills, and a service‑oriented mindset. Candidates with mortgage servicing experience or knowledge of industry regulations will thrive in this role. Key Responsibilities
Loan Account Management Maintain, update, and reconcile borrower loan accounts. Ensure accuracy in payment postings, escrow transactions, loan balances, and amortization data. Customer Service Respond to borrower inquiries via phone, email, and written communication. Address questions regarding payment histories, escrow accounts, loan statuses, and payoff requests. Deliver exceptional bilingual (English/Spanish) service. Escrow Administration Perform escrow analyses and maintain compliance with RESPA requirements. Manage disbursement of property taxes, insurance premiums, and other escrow‑related obligations. Delinquency Monitoring & Support Track delinquent accounts and assist with early‑stage collections efforts. Coordinate with loss mitigation or default servicing teams as needed. Compliance & Documentation Ensure all servicing activities meet federal, state, and investor/agency requirements. Maintain precise documentation for audit readiness and reporting. Payment Processing Process borrower payments and manage auto‑draft enrollments. Research and resolve payment exceptions and discrepancies. Reporting & Analysis Prepare servicing reports and identify trends or exceptions requiring escalation. Support process improvements within the servicing department. Qualifications (Required)
Basic computer skills; familiarity with document management systems Fluent in
Spanish and English Ability to work
onsite 5 days per week
in San Diego
#J-18808-Ljbffr
Bilingual Customer Service Representative
to join their onsite team. This role is vital to the post-origination lifecycle of residential mortgage loans. The Servicing Specialist ensures timely processing of payments, escrow administration, regulatory compliance, and high-quality customer support for borrowers throughout the servicing process. You will manage borrower accounts, perform escrow analyses, process payments, and provide customer support in both English and Spanish. This position demands strong attention to detail, problem‑solving skills, and a service‑oriented mindset. Candidates with mortgage servicing experience or knowledge of industry regulations will thrive in this role. Key Responsibilities
Loan Account Management Maintain, update, and reconcile borrower loan accounts. Ensure accuracy in payment postings, escrow transactions, loan balances, and amortization data. Customer Service Respond to borrower inquiries via phone, email, and written communication. Address questions regarding payment histories, escrow accounts, loan statuses, and payoff requests. Deliver exceptional bilingual (English/Spanish) service. Escrow Administration Perform escrow analyses and maintain compliance with RESPA requirements. Manage disbursement of property taxes, insurance premiums, and other escrow‑related obligations. Delinquency Monitoring & Support Track delinquent accounts and assist with early‑stage collections efforts. Coordinate with loss mitigation or default servicing teams as needed. Compliance & Documentation Ensure all servicing activities meet federal, state, and investor/agency requirements. Maintain precise documentation for audit readiness and reporting. Payment Processing Process borrower payments and manage auto‑draft enrollments. Research and resolve payment exceptions and discrepancies. Reporting & Analysis Prepare servicing reports and identify trends or exceptions requiring escalation. Support process improvements within the servicing department. Qualifications (Required)
Basic computer skills; familiarity with document management systems Fluent in
Spanish and English Ability to work
onsite 5 days per week
in San Diego
#J-18808-Ljbffr