BPO Customer Service Representative-Onsite Montgomery
Edfinancial Careers, Montgomery, AL, United States
Bpo Customer Service Representative
Come grow with us. Supportive employee focused work environment with the eligibility to work remotely after on-site training and at least six months of consistent job performance, subject to company policy, business needs and ongoing performance standards! Join the Edfinancial Team
Make a Difference Every Day! Location: Montgomery, AL Job Type: Full-Time Starting Pay: $18.00/hour + $4.93/hour About Edfinancial Services At Edfinancial, we're more than a workplace
we're a mission-driven community helping people manage one of life's biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success. 99% of entry-level employees who stay two years or more advance in their careers. We offer tuition reimbursement, leadership development programs, and a casual, people-first culture where your growth matters. Why You'll Love Working Here Competitive Pay & Benefits: $18.00 base + $4.93 hourly fringe for medical, dental, vision, FSA, or HSA Work-Life Balance: 11 paid holidays + generous PTO Supportive Leadership: We invest in your training, development, and success. Culture of Care: Collaborative teams, open communication, and a welcoming environment where your voice counts. "I never imagined a call center could feel this positive
Edfinancial truly values its people." Current Team Member Your Role: Customer Service Representative You'll be the friendly, professional voice supporting customers with care and confidence. In this role, you will: Handle customer inquiries via phone, chat, and email Deliver clear, accurate information and solve problems efficiently Ensure customer satisfaction while maintaining compliance standards Collaborate with teammates and leaders who want to see you succeed Work Schedule This role requires flexibility for evening shifts during busy seasons. Regular Hours of Operation (EST): Monday: 8:00 AM
9:00 PM Tuesday
Wednesday: 8:00 AM
8:00 PM Thursday
Friday: 8:00 AM
6:00 PM Saturday
Sunday: Closed Peak Seasons: JanuaryMarch | JulyAugust | October Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.
Come grow with us. Supportive employee focused work environment with the eligibility to work remotely after on-site training and at least six months of consistent job performance, subject to company policy, business needs and ongoing performance standards! Join the Edfinancial Team
Make a Difference Every Day! Location: Montgomery, AL Job Type: Full-Time Starting Pay: $18.00/hour + $4.93/hour About Edfinancial Services At Edfinancial, we're more than a workplace
we're a mission-driven community helping people manage one of life's biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success. 99% of entry-level employees who stay two years or more advance in their careers. We offer tuition reimbursement, leadership development programs, and a casual, people-first culture where your growth matters. Why You'll Love Working Here Competitive Pay & Benefits: $18.00 base + $4.93 hourly fringe for medical, dental, vision, FSA, or HSA Work-Life Balance: 11 paid holidays + generous PTO Supportive Leadership: We invest in your training, development, and success. Culture of Care: Collaborative teams, open communication, and a welcoming environment where your voice counts. "I never imagined a call center could feel this positive
Edfinancial truly values its people." Current Team Member Your Role: Customer Service Representative You'll be the friendly, professional voice supporting customers with care and confidence. In this role, you will: Handle customer inquiries via phone, chat, and email Deliver clear, accurate information and solve problems efficiently Ensure customer satisfaction while maintaining compliance standards Collaborate with teammates and leaders who want to see you succeed Work Schedule This role requires flexibility for evening shifts during busy seasons. Regular Hours of Operation (EST): Monday: 8:00 AM
9:00 PM Tuesday
Wednesday: 8:00 AM
8:00 PM Thursday
Friday: 8:00 AM
6:00 PM Saturday
Sunday: Closed Peak Seasons: JanuaryMarch | JulyAugust | October Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.