AMER CX Lead: Strategy & Scale for Support

A dynamic software company in New York is seeking a Head of Support for the AMER region to lead and scale a high-impact team of support agents. The successful candidate will define the support strategy, ensuring alignment with global standards while satisfying AMER customers' needs. With 8–10 years of leadership experience and a strong focus on user-centric solutions, the role aims to enhance the customer experience while managing technical support resources efficiently. Competitive compensation and benefits are offered.
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