Community Association Manager Job at WPM Real Estate Management in Owings Mills
WPM Real Estate Management, Owings Mills, MD, United States
WPM is one of the region's premier real estate management companies. We are dedicated to professionalism and have been recognized as an Accredited Management Organization®.
We invest heavily in ongoing training and encourage continuing education and certification opportunities. This commitment to associate development is one of the many reasons we have been voted a Top Workplace by our Associates year after year.
We look for people who thrive on responsibility, have a passion for excellent customer service, and share an interest in growing their property management career. You'll be rewarded with a competitive salary, a benefits program which includes 401(K) with company match, and support for professional development.
About the role
- Provides professional and highly responsive customer service to a portfolio of condominiums and/or home owner associations.
- Works with Condominium (condo) and/or Home Owner Association(HOA) boards to identify strategic operational priorities and creates a cohesive plan for execution.
- Organizes annual meetings for Owners, including preparation of notices, agendas and related documents.
- Oversees and/or manages day-to-day property operations directly or, if applicable, through on site staff.
- Prepares and presents budgets for effective property management. Tracks expenses and provides explanations for variances.
- Negotiates and oversees contracts executed on behalf of the Condominium and/or Home Owner Association.
- Performs site inspections on a regular basis, identifying maintenance, repair and enhancement opportunities to optimize property value and appeal.
- Initiates maintenance and repair projects, balancing Board priorities and budgets against quality and aesthetic considerations.
- Maintains solid relationships with assigned Boards to ensure continued and effective flow of information. Guides and assists members of the Boards in the development of policies and procedures consistent with good professional practice and in understanding their roles and responsibilities as Board members.
- Assists President of Association Real Estate Management in identifying and developing new client opportunities.
Qualifications
- Must be advanced in Microsoft Office 365 (Word, Excel, & Outlook)
- Able to learn new software programs quickly and efficiently
- Knowledge of SenEarthCo Web Based Property Management software a plus
- Able to work independently and within a team environment
- Excellent organizational skills, ability to multi-task, prioritize, very detail oriented and great time management skills
- Able work under pressure, meet deadlines and work in a very fast paced/demanding environment and produce quality error free work
- Problem solver, independent thinker and self-initiator
- Professional letter writing / spelling & grammar
- Able to manage multiple schedules, projects and expectations
- Experience with budgeting and financial management for an organization
- Ability to review building and property conditions and identify areas requiring correction
- Excellent time management and prioritization skills.
- Excellent written communications with owners and staff at all levels in the organization.
- Excellent verbal communication skills with owners and staff at all levels in the organization.
- Superior customer service skills with ability to respond to clients with diplomacy, tact and patience.
- Basic understanding of construction and repair tasks for property maintenance and construction.
- Demonstrated attention to detail
- Demonstrated ability to lead teams and facilitate discussions
- Some knowledge of Microsoft Word.
- Intermediate Microsoft Excel skills.
- Intermediate Microsoft Outlook skills.
- Ability to quickly learn new technology and computer applications.
- Certification as Association Management Specialist preferred
- Certification as Certified Manager of Community Associations or Accredited Resident Manager preferred.
- High School Diploma or Equivalent with focus on business administration
- Five years' experience in condominium and home owner association management
- Work requires no unusual demand for physical effort. Required to walk stairs, building maintenance spaces, basements and outdoor spaces to review property conditions.
- May be required to be on call and responding to telephone calls at night, on weekends and on holidays.
- Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting or training rooms, conference halls or commercial vehicles e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls, and observance of fire regulations.
The pay range for this role is:
$80,000 annually (Corporate Office)