Customer Service Representative
TEKsystems, Harrisburg, PA, United States
Customer Service Representative $17/hr
Seeking a Representative to support a high‑volume healthcare call center. This role is ideal for someone who communicates with clarity and compassion, learns systems quickly, and thrives in a structured, service‑driven environment.
Schedule
+ Monday-Friday, 8:00 AM - 5:00 PM
+ Work‑from‑home eligibility available after training based on performance and attendance (not guaranteed).
Job Description
+ Handle inbound and outbound calls in a blended call center environment while professionally representing the assigned healthcare organization.
+ Assist patients with self‑pay balances, secure payment processing, insurance updates, charge explanations, and dispute resolution.
+ Conduct outbound reminder campaigns to collect outstanding balances and encourage timely payments.
+ Build strong working knowledge of the healthcare client's operations, including payment options, eligibility requirements, financial assistance programs, and instructions for mail‑in or onsite payments.
+ Provide clear, empathetic guidance to patients regarding billing questions, insurance status, statements, and next steps.
+ Accurately document all patient interactions in accordance with HIPAA, internal policies, and client requirements.
Knowledge, Skills & Abilities
+ Proficiency with Microsoft Office 365 (Word, Excel, Outlook).
+ Ability to learn and navigate multiple client systems quickly and efficiently.
+ Strong oral and written communication skills with articulate, professional delivery.
+ Comfortable speaking with patients over the phone for extended periods.
+ Self‑motivated, dependable, and committed to positive customer service practices.
Education & Experience
+ Minimum 1 year of call center experience, with emphasis on outbound contact.
+ Minimum 1 year of experience in physician billing, health insurance, or hospital billing; understanding of medical insurance terminology required.
+ High school diploma or GED required.
Employee Value Proposition (EVP)
When hired directly by Penn Credit, employees receive:
+ Competitive benefits including paid vacation, personal time, 401(k), healthcare coverage, and life insurance.
+ Clear pathways for advancement into Tier 2, Team Lead, and Trainer roles.
Work Environment
+ Business Service Center with an open office, cubicle‑based layout.
+ Casual dress code; closed‑toe shoes required.
+ Updated, tech‑forward building with a subsidized breakroom offering food and drinks.
+ Lockers provided for personal belongings; cell phones must remain in lockers for HIPAA compliance.
Job Type & Location
This is a Contract to Hire position based out of Harrisburg, PA.
Pay and Benefits
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Harrisburg,PA.
Application Deadline
This position is anticipated to close on Mar 18, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Seeking a Representative to support a high‑volume healthcare call center. This role is ideal for someone who communicates with clarity and compassion, learns systems quickly, and thrives in a structured, service‑driven environment.
Schedule
+ Monday-Friday, 8:00 AM - 5:00 PM
+ Work‑from‑home eligibility available after training based on performance and attendance (not guaranteed).
Job Description
+ Handle inbound and outbound calls in a blended call center environment while professionally representing the assigned healthcare organization.
+ Assist patients with self‑pay balances, secure payment processing, insurance updates, charge explanations, and dispute resolution.
+ Conduct outbound reminder campaigns to collect outstanding balances and encourage timely payments.
+ Build strong working knowledge of the healthcare client's operations, including payment options, eligibility requirements, financial assistance programs, and instructions for mail‑in or onsite payments.
+ Provide clear, empathetic guidance to patients regarding billing questions, insurance status, statements, and next steps.
+ Accurately document all patient interactions in accordance with HIPAA, internal policies, and client requirements.
Knowledge, Skills & Abilities
+ Proficiency with Microsoft Office 365 (Word, Excel, Outlook).
+ Ability to learn and navigate multiple client systems quickly and efficiently.
+ Strong oral and written communication skills with articulate, professional delivery.
+ Comfortable speaking with patients over the phone for extended periods.
+ Self‑motivated, dependable, and committed to positive customer service practices.
Education & Experience
+ Minimum 1 year of call center experience, with emphasis on outbound contact.
+ Minimum 1 year of experience in physician billing, health insurance, or hospital billing; understanding of medical insurance terminology required.
+ High school diploma or GED required.
Employee Value Proposition (EVP)
When hired directly by Penn Credit, employees receive:
+ Competitive benefits including paid vacation, personal time, 401(k), healthcare coverage, and life insurance.
+ Clear pathways for advancement into Tier 2, Team Lead, and Trainer roles.
Work Environment
+ Business Service Center with an open office, cubicle‑based layout.
+ Casual dress code; closed‑toe shoes required.
+ Updated, tech‑forward building with a subsidized breakroom offering food and drinks.
+ Lockers provided for personal belongings; cell phones must remain in lockers for HIPAA compliance.
Job Type & Location
This is a Contract to Hire position based out of Harrisburg, PA.
Pay and Benefits
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Harrisburg,PA.
Application Deadline
This position is anticipated to close on Mar 18, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.