Inside Sales Administrator
Lindblad Expeditions, Orlando, FL, United States
Overview
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our partnership with National Geographic in 2004, we take guests to remote locations with commitment to the Exhilaration of Discovery.
About The Role
The Inside Sales Administrator is responsible for the travel agency, wholesale, onboard and international sales channels to provide support through travel advisor support and service.
Key Responsibilities
Provide administrative support for travel agencies, wholesalers, and international travel partners
Provide inbound and outbound phone and email support for travel advisors seeking sales direction for new inquiries, existing reservations, and customer service assistance
Provide travel advisors with promotional materials & collateral as requested
Handle travel advisor escalations and liaison with the relevant departments to resolve
Provide commission reconciliation support
Manage records, cases and communication via Salesforce pertaining to new and existing advisors and agencies
Assist with all travel advisor educational travel requests
Maintain and update travel agency database in Salesforce, Seaware, and advisor training platform
Provide administrative support for the sales department by submitting client invoices as needed
Maintain a friendly and outgoing disposition, assisting in strengthening our relationship with all B2B partners
Attend industry events, as permitted depending on workload
Other duties as required
Minimum Qualifications
BA/BS degree or equivalent experience
2+ years in sales and customer service support in the travel industry preferred
Excellent English verbal and writing skills
Strong organizational skills and ability to prioritize tasks
Strong customer service skills
Ability to work well in a team environment
Maintain a thorough knowledge of product, policies, and procedures
Excellent skills in administration, detail-oriented, strong time management with the ability to manage multiple tasks, meet deadlines and to work independently in a fast-paced environment
Excellent phone communication skills
Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook
Attendance at industry events required as needed
Preferred Qualifications
Hands on user experience with Salesforce
Hands on user experience with Seaware reservation system
Our Benefits
Travel benefits for employees and their family
Voyage of Discovery trips for employees to travel as guests
Health insurance including Medical, Dental, Vision
401(k) plan with employer match
Long-Term Disability, Life & AD&D Insurance
Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
Pre-Tax Commuter Benefit
7-8 Paid Holidays
2-3 Floating Holiday Options (pro-rated per start date)
Up to 15 days of vacation (pro-rated per anniversary year)
Parental Leave
Sick/personal days per city & state ordinance
Pet Insurance discount
Communication Skills
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate both in writing and orally with a professional demeanor.
Physical Demands
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
Compensation Statement
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
Equal Opportunity Employer Statement
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong. Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
plus bonus potential
#J-18808-Ljbffr
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our partnership with National Geographic in 2004, we take guests to remote locations with commitment to the Exhilaration of Discovery.
About The Role
The Inside Sales Administrator is responsible for the travel agency, wholesale, onboard and international sales channels to provide support through travel advisor support and service.
Key Responsibilities
Provide administrative support for travel agencies, wholesalers, and international travel partners
Provide inbound and outbound phone and email support for travel advisors seeking sales direction for new inquiries, existing reservations, and customer service assistance
Provide travel advisors with promotional materials & collateral as requested
Handle travel advisor escalations and liaison with the relevant departments to resolve
Provide commission reconciliation support
Manage records, cases and communication via Salesforce pertaining to new and existing advisors and agencies
Assist with all travel advisor educational travel requests
Maintain and update travel agency database in Salesforce, Seaware, and advisor training platform
Provide administrative support for the sales department by submitting client invoices as needed
Maintain a friendly and outgoing disposition, assisting in strengthening our relationship with all B2B partners
Attend industry events, as permitted depending on workload
Other duties as required
Minimum Qualifications
BA/BS degree or equivalent experience
2+ years in sales and customer service support in the travel industry preferred
Excellent English verbal and writing skills
Strong organizational skills and ability to prioritize tasks
Strong customer service skills
Ability to work well in a team environment
Maintain a thorough knowledge of product, policies, and procedures
Excellent skills in administration, detail-oriented, strong time management with the ability to manage multiple tasks, meet deadlines and to work independently in a fast-paced environment
Excellent phone communication skills
Proficient computer skills including Microsoft PowerPoint, Word, Excel, and Outlook
Attendance at industry events required as needed
Preferred Qualifications
Hands on user experience with Salesforce
Hands on user experience with Seaware reservation system
Our Benefits
Travel benefits for employees and their family
Voyage of Discovery trips for employees to travel as guests
Health insurance including Medical, Dental, Vision
401(k) plan with employer match
Long-Term Disability, Life & AD&D Insurance
Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
Pre-Tax Commuter Benefit
7-8 Paid Holidays
2-3 Floating Holiday Options (pro-rated per start date)
Up to 15 days of vacation (pro-rated per anniversary year)
Parental Leave
Sick/personal days per city & state ordinance
Pet Insurance discount
Communication Skills
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate both in writing and orally with a professional demeanor.
Physical Demands
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
Compensation Statement
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
Equal Opportunity Employer Statement
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong. Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
plus bonus potential
#J-18808-Ljbffr