Leisure Sales Specialist - Full Time
Fontainebleau Las Vegas, Las Vegas, NV, United States
Position Overview
The Leisure Sales Specialist will be responsible for supporting all Leisure Sales activities, including the coordination of details related to tour operator and travel agent bookings, guest experience, communication with related departments, etc. Leisure Sales channels include but are not limited to, Domestic and International Air/Hotel Package Operators, Global Receptives, Online Travel Agencies (OTAs), as well as high-end room/suite products to be sold through the Global Distribution System (GDS), Retail and Corporate Travel Agents, Travel Management Companies (TMCs), Luxury Consortiums, etc. Essential Duties And Responsibilities
The following and other duties may be assigned as necessary: Offer administrative support to the Leisure Sales team Collaborate with the Sales Managers to communicate promotions, prepare presentations, and coordinate details of guest bookings Work closely with Tour Operators, Travel Agents, and related departments (including Marketing, Accounting, Hotel Operations, etc.) to ensure excellent customer service and the highest level of accuracy in servicing guest details Prepare and edit sales documents such as contracts, addendums, guest itineraries, etc. Assist in maintaining customer accounts and booking databases Process customer arrangements to include, but not limited to, hotel reservations, transportation, amenities, dining reservations, and room upgrades in a friendly and efficient manner Prepare business travel arrangements and expense reports Analyze competitive pricing, market, and industry trends Track KPIs to monitor account performance Coordinate engagements to include site inspections, fam visits, presentations, webinars, and partner entertainment to secure future business Receive customer inquiries by phone/online and redirect them as needed Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.
Position Overview
The Leisure Sales Specialist will be responsible for supporting all Leisure Sales activities, including the coordination of details related to tour operator and travel agent bookings, guest experience, communication with related departments, etc. Leisure Sales channels include but are not limited to, Domestic and International Air/Hotel Package Operators, Global Receptives, Online Travel Agencies (OTAs), as well as high-end room/suite products to be sold through the Global Distribution System (GDS), Retail and Corporate Travel Agents, Travel Management Companies (TMCs), Luxury Consortiums, etc.
Essential Duties And Responsibilities
The following and other duties may be assigned as necessary:
Offer administrative support to the Leisure Sales team Collaborate with the Sales Managers to communicate promotions, prepare presentations, and coordinate details of guest bookings Work closely with Tour Operators, Travel Agents, and related departments (including Marketing, Accounting, Hotel Operations, etc.) to ensure excellent customer service and the highest level of accuracy in servicing guest details Prepare and edit sales documents such as contracts, addendums, guest itineraries, etc. Assist in maintaining customer accounts and booking databases Process customer arrangements to include, but not limited to, hotel reservations, transportation, amenities, dining reservations, and room upgrades in a friendly and efficient manner Prepare business travel arrangements and expense reports Analyze competitive pricing, market, and industry trends Track KPIs to monitor account performance Coordinate engagements to include site inspections, fam visits, presentations, webinars, and partner entertainment to secure future business Receive customer inquiries by phone/online and redirect them as needed Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Bachelor’s degree in Business, Hotel Administration, Marketing, or a related field and/or equivalent combination of education and experience preferred Two (2) years of administrative experience in Hotel Sales (Leisure or Group) or Third-Party Distribution, preferably for a 5-star/luxury resort Proficiency in software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment (i.e. telephone, copier, projector, etc.) Excellent customer service and interpersonal skills Effective time management skills and ability to multi-task in a fast-paced environment Extraordinary attention to detail, while working under tight deadlines Ability to resolve problems to the satisfaction of both the guest and the Company Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Cross-cultural experience preferred Must be willing and able to work a flexible schedule to include nights and weekends Work in a fast-paced, busy, and somewhat stressful environment
Supervisory Responsibilities
This position does not have direct supervisory responsibilities.
DIVERSITY COMMITMENT
Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
Language Skills
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY
Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
$20 per hour - $26 per hour #J-18808-Ljbffr
The Leisure Sales Specialist will be responsible for supporting all Leisure Sales activities, including the coordination of details related to tour operator and travel agent bookings, guest experience, communication with related departments, etc. Leisure Sales channels include but are not limited to, Domestic and International Air/Hotel Package Operators, Global Receptives, Online Travel Agencies (OTAs), as well as high-end room/suite products to be sold through the Global Distribution System (GDS), Retail and Corporate Travel Agents, Travel Management Companies (TMCs), Luxury Consortiums, etc. Essential Duties And Responsibilities
The following and other duties may be assigned as necessary: Offer administrative support to the Leisure Sales team Collaborate with the Sales Managers to communicate promotions, prepare presentations, and coordinate details of guest bookings Work closely with Tour Operators, Travel Agents, and related departments (including Marketing, Accounting, Hotel Operations, etc.) to ensure excellent customer service and the highest level of accuracy in servicing guest details Prepare and edit sales documents such as contracts, addendums, guest itineraries, etc. Assist in maintaining customer accounts and booking databases Process customer arrangements to include, but not limited to, hotel reservations, transportation, amenities, dining reservations, and room upgrades in a friendly and efficient manner Prepare business travel arrangements and expense reports Analyze competitive pricing, market, and industry trends Track KPIs to monitor account performance Coordinate engagements to include site inspections, fam visits, presentations, webinars, and partner entertainment to secure future business Receive customer inquiries by phone/online and redirect them as needed Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.
Position Overview
The Leisure Sales Specialist will be responsible for supporting all Leisure Sales activities, including the coordination of details related to tour operator and travel agent bookings, guest experience, communication with related departments, etc. Leisure Sales channels include but are not limited to, Domestic and International Air/Hotel Package Operators, Global Receptives, Online Travel Agencies (OTAs), as well as high-end room/suite products to be sold through the Global Distribution System (GDS), Retail and Corporate Travel Agents, Travel Management Companies (TMCs), Luxury Consortiums, etc.
Essential Duties And Responsibilities
The following and other duties may be assigned as necessary:
Offer administrative support to the Leisure Sales team Collaborate with the Sales Managers to communicate promotions, prepare presentations, and coordinate details of guest bookings Work closely with Tour Operators, Travel Agents, and related departments (including Marketing, Accounting, Hotel Operations, etc.) to ensure excellent customer service and the highest level of accuracy in servicing guest details Prepare and edit sales documents such as contracts, addendums, guest itineraries, etc. Assist in maintaining customer accounts and booking databases Process customer arrangements to include, but not limited to, hotel reservations, transportation, amenities, dining reservations, and room upgrades in a friendly and efficient manner Prepare business travel arrangements and expense reports Analyze competitive pricing, market, and industry trends Track KPIs to monitor account performance Coordinate engagements to include site inspections, fam visits, presentations, webinars, and partner entertainment to secure future business Receive customer inquiries by phone/online and redirect them as needed Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Bachelor’s degree in Business, Hotel Administration, Marketing, or a related field and/or equivalent combination of education and experience preferred Two (2) years of administrative experience in Hotel Sales (Leisure or Group) or Third-Party Distribution, preferably for a 5-star/luxury resort Proficiency in software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment (i.e. telephone, copier, projector, etc.) Excellent customer service and interpersonal skills Effective time management skills and ability to multi-task in a fast-paced environment Extraordinary attention to detail, while working under tight deadlines Ability to resolve problems to the satisfaction of both the guest and the Company Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business Cross-cultural experience preferred Must be willing and able to work a flexible schedule to include nights and weekends Work in a fast-paced, busy, and somewhat stressful environment
Supervisory Responsibilities
This position does not have direct supervisory responsibilities.
DIVERSITY COMMITMENT
Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
Language Skills
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY
Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
$20 per hour - $26 per hour #J-18808-Ljbffr