Premium Ticket Sales & Service Intern
Seattle Seahawks, Renton, WA, United States
Overview
Job Title:
Premium Ticket Sales and Service Intern Department:
Premium Reports To:
Premium Service Manager Summary The Premium Ticket Sales and Service Intern will assist and collaborate with the Premium Ticket Sales & Service Departments’ daily tasks and season-long projects. This position will focus on the premium seat holder experience through interaction with fans, supporting all sales and customer service efforts, execution of events and gameday hospitality. This proactive individual needs to be a strong communicator and multi-tasker. Responsibilities
Maintain a consistent focus on customer service to foster a positive fan experience and exceed expectations for all Premium guests Assist in coordination and execution of Seahawks annual events including Training Camp, Holiday Parties, Club Happy Hours and more Serve as the gameday host in the EQC Tunnel Club with 185 guests each game Manage the Premium Service email and customer service resolutions including inbound and outbound communication via phone, email and text-message Become fully educated in the mobile ticket process to assist with fulfillment and customer service questions remotely via phone and in-person on gamedays Communicate both positive and negative feedback to the Premium Service Manager to help support our Fans First Culture. Provide necessary information both internally and externally to help convert into sales and determine appropriate resolutions for customer service issues Assist in fulfillment of Field Seat onboarding package, additional ticket requests and club passes Generate a solid understanding of Archtics ticketing system to assist with fulfilling ticket requests and customer service resolutions Enter customer, sales and service data into CRM system to maintain current and consistent database Manage EQC Tunnel Club Facebook group with gameday information, team updates, content creation and interaction General office duties including mailing, filing, etc Education and Qualifications
Be currently enrolled as a senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible Must have strong verbal communication skills including the ability to communicate professionally with ticket holders and suite owners via phone or in person Must have strong writing capabilities Ability to maintain and present a professional image Ability to multi-task, while keeping a calm demeanor in a fast paced environment Advanced oral and written communication skills Physical Demands
The employee may need to lift 10 pounds or more At times, this job may require many hours of sitting, standing and walking including events and on gameday Timeframe
July 2026 – End of January 2027 This position works 30 hours per week on average Applicant Must
Be currently enrolled as a senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible Have authorization to work in the United States Be able to work 30 hours per week as well as gameday/nights, weekends and other various events Selection Process
Final applicants will be contacted and invited to participate in our virtual interview process starting in April General Information
All internships are hourly, paid positions. Interns are responsible for their own housing, travel, and relocation expenses. A background check will be conducted prior to employment start date. Applicants must include
Current resume Cover letter Answer all the questions below Application Questions
YES/NO: I am a senior, graduate student or recent graduate within the past six months YES/NO: I have local housing available in or near Seattle, or I am willing to relocate and understand that any costs associated with the relocation are my responsibility YES/NO: I understand that this position runs from July – January and I am able to work in office 30 hours per week YES/NO: I am authorized to work in the United States YES: I understand that due to the large volume of applicants that apply, I will not contact the Seahawks staff during this process How did you hear about this internship position? Compensation
The hourly rate for this position is: $22.75 The hourly rate applies to the current posting. The posted hourly rate may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set. Company: FNW Company: Internship Powered by JazzHR
#J-18808-Ljbffr
Job Title:
Premium Ticket Sales and Service Intern Department:
Premium Reports To:
Premium Service Manager Summary The Premium Ticket Sales and Service Intern will assist and collaborate with the Premium Ticket Sales & Service Departments’ daily tasks and season-long projects. This position will focus on the premium seat holder experience through interaction with fans, supporting all sales and customer service efforts, execution of events and gameday hospitality. This proactive individual needs to be a strong communicator and multi-tasker. Responsibilities
Maintain a consistent focus on customer service to foster a positive fan experience and exceed expectations for all Premium guests Assist in coordination and execution of Seahawks annual events including Training Camp, Holiday Parties, Club Happy Hours and more Serve as the gameday host in the EQC Tunnel Club with 185 guests each game Manage the Premium Service email and customer service resolutions including inbound and outbound communication via phone, email and text-message Become fully educated in the mobile ticket process to assist with fulfillment and customer service questions remotely via phone and in-person on gamedays Communicate both positive and negative feedback to the Premium Service Manager to help support our Fans First Culture. Provide necessary information both internally and externally to help convert into sales and determine appropriate resolutions for customer service issues Assist in fulfillment of Field Seat onboarding package, additional ticket requests and club passes Generate a solid understanding of Archtics ticketing system to assist with fulfilling ticket requests and customer service resolutions Enter customer, sales and service data into CRM system to maintain current and consistent database Manage EQC Tunnel Club Facebook group with gameday information, team updates, content creation and interaction General office duties including mailing, filing, etc Education and Qualifications
Be currently enrolled as a senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible Must have strong verbal communication skills including the ability to communicate professionally with ticket holders and suite owners via phone or in person Must have strong writing capabilities Ability to maintain and present a professional image Ability to multi-task, while keeping a calm demeanor in a fast paced environment Advanced oral and written communication skills Physical Demands
The employee may need to lift 10 pounds or more At times, this job may require many hours of sitting, standing and walking including events and on gameday Timeframe
July 2026 – End of January 2027 This position works 30 hours per week on average Applicant Must
Be currently enrolled as a senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible Have authorization to work in the United States Be able to work 30 hours per week as well as gameday/nights, weekends and other various events Selection Process
Final applicants will be contacted and invited to participate in our virtual interview process starting in April General Information
All internships are hourly, paid positions. Interns are responsible for their own housing, travel, and relocation expenses. A background check will be conducted prior to employment start date. Applicants must include
Current resume Cover letter Answer all the questions below Application Questions
YES/NO: I am a senior, graduate student or recent graduate within the past six months YES/NO: I have local housing available in or near Seattle, or I am willing to relocate and understand that any costs associated with the relocation are my responsibility YES/NO: I understand that this position runs from July – January and I am able to work in office 30 hours per week YES/NO: I am authorized to work in the United States YES: I understand that due to the large volume of applicants that apply, I will not contact the Seahawks staff during this process How did you hear about this internship position? Compensation
The hourly rate for this position is: $22.75 The hourly rate applies to the current posting. The posted hourly rate may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set. Company: FNW Company: Internship Powered by JazzHR
#J-18808-Ljbffr