Customer Service Representative I
Sentara Health, Virginia Beach, VA, United States
Overview
We are seeking a caring and dependable
Customer Service Representative
to support our members and patients with empathy, professionalism, and a strong commitment to service excellence. This role is ideal for someone who is a
flexible team player , enjoys helping others, and thrives in a fast‑paced environment.
Healthcare experience is preferred
and compassion is essential — your ability to truly understand member needs will make a meaningful difference every day.
Location Virginia Beach, VA. Candidates must be a resident of the state of Virginia.
Schedule Full‑time, Monday–Friday, 8:00 AM–6:00 PM. No weekends/holidays. Multiple shifts available.
Compensation The base pay rate for full‑time employment is $16.35 – $23.08 per hour. Additional compensation may be available such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.
Responsibilities
Respond to incoming member and patient calls in a timely, professional, and compassionate manner.
Research and resolve inquiries regarding eligibility, benefits, claims, and billing.
Assist patients with updating billing information and establishing payment plans.
Document interactions accurately and follow required processes and procedures.
Collaborate with team members to ensure seamless service delivery.
Maintain confidentiality and adhere to compliance and privacy standards.
Consistently provide quality service and customer satisfaction.
Education
High School Graduate or Equivalent.
Certification/Licensure
No specific certification or licensure requirements.
Experience
2 years of customer service experience required.
Previous customer service or call‑center experience required.
Health‑care or health‑insurance experience preferred.
Strong verbal communication and active listening skills.
Empathetic, patient, and service‑oriented mindset.
Ability to multitask and problem‑solve in a fast‑paced environment.
Comfortable working both independently and as part of a team.
Basic computer and data‑entry skills.
Benefits
Medical, Dental, Vision plans.
Adoption, Fertility and Surrogacy Reimbursement up to $10,000.
Paid Time Off and Sick Leave.
Paid Parental & Family Caregiver Leave.
Emergency Backup Care.
Long‑Term, Short‑Term Disability, and Critical Illness plans.
Life Insurance.
401(k)/403(b) with Employer Match.
Tuition Assistance – $5,250 per year and discounted educational opportunities through Guild Education.
Student Debt Pay Down – $10,000.
Reimbursement for certifications and free access to complete CEUs and professional development.
Pet Insurance.
Legal Resources Plan.
Annual discretionary bonus for eligible employees.
Equal Opportunity Sentara Health is an equal‑opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000‑member workforce. Diversity, inclusion, and belonging are guiding principles of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco‑free environment.
Remote Work Eligibility For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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Customer Service Representative
to support our members and patients with empathy, professionalism, and a strong commitment to service excellence. This role is ideal for someone who is a
flexible team player , enjoys helping others, and thrives in a fast‑paced environment.
Healthcare experience is preferred
and compassion is essential — your ability to truly understand member needs will make a meaningful difference every day.
Location Virginia Beach, VA. Candidates must be a resident of the state of Virginia.
Schedule Full‑time, Monday–Friday, 8:00 AM–6:00 PM. No weekends/holidays. Multiple shifts available.
Compensation The base pay rate for full‑time employment is $16.35 – $23.08 per hour. Additional compensation may be available such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.
Responsibilities
Respond to incoming member and patient calls in a timely, professional, and compassionate manner.
Research and resolve inquiries regarding eligibility, benefits, claims, and billing.
Assist patients with updating billing information and establishing payment plans.
Document interactions accurately and follow required processes and procedures.
Collaborate with team members to ensure seamless service delivery.
Maintain confidentiality and adhere to compliance and privacy standards.
Consistently provide quality service and customer satisfaction.
Education
High School Graduate or Equivalent.
Certification/Licensure
No specific certification or licensure requirements.
Experience
2 years of customer service experience required.
Previous customer service or call‑center experience required.
Health‑care or health‑insurance experience preferred.
Strong verbal communication and active listening skills.
Empathetic, patient, and service‑oriented mindset.
Ability to multitask and problem‑solve in a fast‑paced environment.
Comfortable working both independently and as part of a team.
Basic computer and data‑entry skills.
Benefits
Medical, Dental, Vision plans.
Adoption, Fertility and Surrogacy Reimbursement up to $10,000.
Paid Time Off and Sick Leave.
Paid Parental & Family Caregiver Leave.
Emergency Backup Care.
Long‑Term, Short‑Term Disability, and Critical Illness plans.
Life Insurance.
401(k)/403(b) with Employer Match.
Tuition Assistance – $5,250 per year and discounted educational opportunities through Guild Education.
Student Debt Pay Down – $10,000.
Reimbursement for certifications and free access to complete CEUs and professional development.
Pet Insurance.
Legal Resources Plan.
Annual discretionary bonus for eligible employees.
Equal Opportunity Sentara Health is an equal‑opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000‑member workforce. Diversity, inclusion, and belonging are guiding principles of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco‑free environment.
Remote Work Eligibility For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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