Specialist, Sales Support III
JBT Marel, Des Moines, IA, United States
Overview
At JBT Marel,
what we do matters , we know that the contribution of our employees leads to the success of our business. Our
purpose
is to transform the future of food; this guides our
vision
of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our
values
show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. You will report to the
Head of Sales and Service . The Opportunity
We are looking for a Specialist, Sales Support at JBT Marel. The Specialist, Sales Support III drives customer experience supporting the sales of services, service contracts, spare parts, and upgrade solutions to achieve revenue and profitability targets. Being a trusted advisor, you will build customer relationships, understand operational needs, and provide value‑adding recommendations that enhance uptime, performance, and total cost of ownership. Main Responsibilities
You will be the customer advocate and trusted advisor for the customer in their focus market Increase customer relationships by building trust through frequent customer visits and communications Meet the agreed financial targets through proactive sales of parts, service solutions and service agreements Analyze customer performance and needs, identify opportunities and translate this into proposals of solutions for the customer You will work together with CSC, SPC, SCC, SAM, SKAM (if applicable) and Sales (equipment) to manage the business with the customer and increase customer satisfaction Facilitate good relationships with industries and product experts and drive cross border Draw up the tactical and operational plans for the customers Support development of regional operational plan Analyze customer, market and competitor data and translate this information into valuable feedback for the service organization and other relevant responsibilities within JBT Marel Manage pipeline of opportunities, their status, and follow up activities, as it relates to customers Maintain customer focus to ensure outstanding customer experience, thus securing our goals for growth, sales, and profit and efficient service delivery and use Monitor customer satisfaction and implement relevant actions and communications Monitor any escalation process for customers Abilities
Sales and negotiation skills. Experience establishing communication and engagement with prospects and ability to work in a multi-discipline team environment. A naturally person with a profound ability to work with customers and teams alike. A sound knowledge of systematic maintenance principles and how they are translated into value adding service solutions. Experience digging into prospects\' pain points and validating the issues they\'re facing with the clients. Understanding of customer experience scores, and be Experience contributing to the ongoing development of sales processes to our organization and react accordingly A customer and service minded individual, who Experience balancing multiple sales opportunities and achieve agreed goals. Qualifications
Degree in Engineering or Business Administration or similar preferred, bachelor\'s degree Sales of services or capital goods, with minimum experience in this or similar position (2 years). Preferably experience from the industry Experience with and comfort working in a multicultural, multi-discipline organization Travel & Location
You will be onsite and travel up to 50% of the time. Travel frequently within the region, and internationally. Why work at JBT Marel
We are
committed to our employees
and provide development opportunities to allow you to be the best version of yourself as our colleague, with our customers and within communities. We
seek to understand and include diverse perspectives
and cultures enjoying collaborative working across our global teams to deliver world-class projects. We
foster growth as we courage you to challenge yourself and others , staying curious and dreaming big as you feed your growth here at JBT Marel. Benefits
Benefits:
JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity
Commitment to Diversity:
Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.
#J-18808-Ljbffr
At JBT Marel,
what we do matters , we know that the contribution of our employees leads to the success of our business. Our
purpose
is to transform the future of food; this guides our
vision
of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our
values
show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. You will report to the
Head of Sales and Service . The Opportunity
We are looking for a Specialist, Sales Support at JBT Marel. The Specialist, Sales Support III drives customer experience supporting the sales of services, service contracts, spare parts, and upgrade solutions to achieve revenue and profitability targets. Being a trusted advisor, you will build customer relationships, understand operational needs, and provide value‑adding recommendations that enhance uptime, performance, and total cost of ownership. Main Responsibilities
You will be the customer advocate and trusted advisor for the customer in their focus market Increase customer relationships by building trust through frequent customer visits and communications Meet the agreed financial targets through proactive sales of parts, service solutions and service agreements Analyze customer performance and needs, identify opportunities and translate this into proposals of solutions for the customer You will work together with CSC, SPC, SCC, SAM, SKAM (if applicable) and Sales (equipment) to manage the business with the customer and increase customer satisfaction Facilitate good relationships with industries and product experts and drive cross border Draw up the tactical and operational plans for the customers Support development of regional operational plan Analyze customer, market and competitor data and translate this information into valuable feedback for the service organization and other relevant responsibilities within JBT Marel Manage pipeline of opportunities, their status, and follow up activities, as it relates to customers Maintain customer focus to ensure outstanding customer experience, thus securing our goals for growth, sales, and profit and efficient service delivery and use Monitor customer satisfaction and implement relevant actions and communications Monitor any escalation process for customers Abilities
Sales and negotiation skills. Experience establishing communication and engagement with prospects and ability to work in a multi-discipline team environment. A naturally person with a profound ability to work with customers and teams alike. A sound knowledge of systematic maintenance principles and how they are translated into value adding service solutions. Experience digging into prospects\' pain points and validating the issues they\'re facing with the clients. Understanding of customer experience scores, and be Experience contributing to the ongoing development of sales processes to our organization and react accordingly A customer and service minded individual, who Experience balancing multiple sales opportunities and achieve agreed goals. Qualifications
Degree in Engineering or Business Administration or similar preferred, bachelor\'s degree Sales of services or capital goods, with minimum experience in this or similar position (2 years). Preferably experience from the industry Experience with and comfort working in a multicultural, multi-discipline organization Travel & Location
You will be onsite and travel up to 50% of the time. Travel frequently within the region, and internationally. Why work at JBT Marel
We are
committed to our employees
and provide development opportunities to allow you to be the best version of yourself as our colleague, with our customers and within communities. We
seek to understand and include diverse perspectives
and cultures enjoying collaborative working across our global teams to deliver world-class projects. We
foster growth as we courage you to challenge yourself and others , staying curious and dreaming big as you feed your growth here at JBT Marel. Benefits
Benefits:
JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity
Commitment to Diversity:
Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.
#J-18808-Ljbffr