Inside Sales / Customer Service Representative 2026.3
Nanshan America AAT LLC, Lafayette, IN, United States
Overview
The Customer Service Representative is responsible for providing exceptional customer service to our OEM and distributor clients. Position also serves as a liaison between Regional Sales Managers/Manufacturing Representatives, Manufacturing/Operations, Production Capacity Planning, Technical, Shipping and Fabrication Services.
Job Responsibilities
Fields incoming calls from existing and prospective customers
Resolves matters concerning orders, returns, shipments and products in a professional manner
Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
Processes customer orders, credits, complaints, returns, inquiries
Verifies information items, shipping methods and availability of products
Establishes new business opportunities with potential customers through cold calling, telemarketing, provide leads, networking and customer referrals
Promotes company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge
Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders
Collaborates with department managers/representatives to help execute commercial, and key account strategies
Uses market knowledge and sales skills to make pricing recommendations to management
Performs other required tasks as assigned.
Job Requirements
Bachelor’s degree preferred, or combination or education and experience
Minimum of three years’ experience in sales or customer service role in manufacturing or similar environment
Proficiency using Microsoft Suite
Highly detail-oriented
Knowledge of aluminum and/or metals industry a plus
Strong analytical and problem-solving skills
Strong organizational, verbal and written communication skills
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Job Responsibilities
Fields incoming calls from existing and prospective customers
Resolves matters concerning orders, returns, shipments and products in a professional manner
Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
Processes customer orders, credits, complaints, returns, inquiries
Verifies information items, shipping methods and availability of products
Establishes new business opportunities with potential customers through cold calling, telemarketing, provide leads, networking and customer referrals
Promotes company products and services, including outsourcing of anodizing, paint, fabrication based upon an understanding and demonstrated competency of company capabilities and product knowledge
Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders
Collaborates with department managers/representatives to help execute commercial, and key account strategies
Uses market knowledge and sales skills to make pricing recommendations to management
Performs other required tasks as assigned.
Job Requirements
Bachelor’s degree preferred, or combination or education and experience
Minimum of three years’ experience in sales or customer service role in manufacturing or similar environment
Proficiency using Microsoft Suite
Highly detail-oriented
Knowledge of aluminum and/or metals industry a plus
Strong analytical and problem-solving skills
Strong organizational, verbal and written communication skills
#J-18808-Ljbffr