Sales Account Manager

Mack Prototype, based in Gardner, MA, is a leader in custom rapid manufacturing of prototypes and low-volume production parts. With a 75,000-square-foot facility, the company leverages advanced technologies such as 3D Printing/Additive Manufacturing, Cast Urethane Molding, Plastic Injection Molding, CNC Machining, Finishing, Painting, and Assembly. Serving industries like defense, medical, industrial, and robotics products, Mack Prototype prides itself on delivering high-quality, cost-effective, and timely solutions. As part of the Mack Molding's network, Mack Prototype benefits from access to extensive resources and expertise throughout North America.

Role Description This is a full-time onsite role for a Sales Account Manager located in the Greater Boston area. The Sales Account Manager will be responsible for managing customer accounts, ensuring customer satisfaction, and fostering long-term client relationships. Key responsibilities include identifying new business opportunities, addressing client needs and concerns, and collaborating with internal teams to deliver quality solutions. The role also involves continuous communication with customers to maintain transparency and drive business growth.

Qualifications

Customer Satisfaction and Customer Service experience

Proficiency in Account Management and Lead Generation processes

Strong Communication skills, including the ability to convey ideas and solutions effectively

Experience in the manufacturing or prototyping industry is a plus

Proactive problem-solving abilities and attention to detail

Bachelor's degree in Business, Marketing, Engineering, or a related field is preferred

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