Customer Service Representative
TEKsystems, Spokane, WA, United States
Customer Service Representative
A well-established, Washington-based credit union is seeking a Customer Service Representative to join its growing team. This is a long-term opportunity offering stability, career development, and the potential to transition to remote work after meeting performance expectations.
This role is ideal for individuals who are passionate about helping others, delivering exceptional service, and building strong, lasting relationships in a member-focused environment.
What You’ll Do
Provide outstanding service that promotes deep and lasting member relationships
Answer general inquiries and perform account maintenance via phone and email
Consistently meet or exceed key performance and quality metrics
Research and resolve member concerns efficiently with guidance from leadership
Take ownership of issues, set clear expectations, and ensure timely follow-up and resolution
Identify opportunities to recommend relevant products, services, and promotions that add value for members
Maintain working knowledge of policies, procedures, and applicable regulations
Perform additional duties as assigned to support team objectives
What We’re Looking For
Previous customer service experience (call center or financial services experience is a plus)
Strong communication, problem-solving, and interpersonal skills
Professional, reliable, and member-focused approach
Why This Opportunity Stands Out
Long-term, stable position with clear growth and advancement opportunities
Supportive leadership and structured training
Opportunity to work remotely after successfully completing the initial onsite phase
Meaningful work helping members achieve financial confidence
Job Type & Location This is a Contract to Hire position based out of Spokane Valley, WA.
Pay and Benefits The pay range for this position is $19.50 – $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan — Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Spokane Valley, WA.
Application Deadline This position is anticipated to close on Mar 21, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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This role is ideal for individuals who are passionate about helping others, delivering exceptional service, and building strong, lasting relationships in a member-focused environment.
What You’ll Do
Provide outstanding service that promotes deep and lasting member relationships
Answer general inquiries and perform account maintenance via phone and email
Consistently meet or exceed key performance and quality metrics
Research and resolve member concerns efficiently with guidance from leadership
Take ownership of issues, set clear expectations, and ensure timely follow-up and resolution
Identify opportunities to recommend relevant products, services, and promotions that add value for members
Maintain working knowledge of policies, procedures, and applicable regulations
Perform additional duties as assigned to support team objectives
What We’re Looking For
Previous customer service experience (call center or financial services experience is a plus)
Strong communication, problem-solving, and interpersonal skills
Professional, reliable, and member-focused approach
Why This Opportunity Stands Out
Long-term, stable position with clear growth and advancement opportunities
Supportive leadership and structured training
Opportunity to work remotely after successfully completing the initial onsite phase
Meaningful work helping members achieve financial confidence
Job Type & Location This is a Contract to Hire position based out of Spokane Valley, WA.
Pay and Benefits The pay range for this position is $19.50 – $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan — Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Spokane Valley, WA.
Application Deadline This position is anticipated to close on Mar 21, 2026.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr