Operations Associate - Strategy
Mochi Health, San Francisco, CA, United States
Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this.
We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.
Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.
Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.
$100,000 - $150,000 Full-time / Onsite (5 days/week)
About The Role We're looking for independently driven and detail-oriented individuals to join our team in Clinical Operations. In this role, you’ll be at the heart of our clinical workflows, ensuring seamless care coordination, optimizing processes, and driving data-backed improvements. You’ll work closely with our Clinical, Product, Care, and Data teams to enhance provider support and improve patient outcomes.
What You’ll Do
Optimize clinical workflows by identifying inefficiencies, implementing solutions, and continuously improving care coordination.
Analyze performance data using SQL and other tools to track provider KPIs, surface key insights, and drive data-informed decisions.
Collaborate cross-functionally with Clinical, Product, Care, and Data teams to develop strategies that enhance patient and provider experiences.
Conduct research from first principles on new growth areas.
Interview patients, providers, and pharmacy partners to understand their experience pain points.
Foster a team-first mindset: humility, collaboration, and partnership are key.
Who You Are
0 – 2 years of experience.
Bachelor's Degree in STEM or related field.
Comfortable working full-time, in-office in our downtown San Francisco office.
Exceptional written and verbal communication skills—know how, when, and what to communicate with confidence and clarity.
Experience working across teams and building relationships with both internal and external stakeholders.
Analytical and detail-oriented, with a proactive approach to solving problems.
A strong communicator who thrives in a fast-paced, collaborative environment.
Life at Mochi At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.
Daily meals and espresso bar – breakfast, lunch, and dinner every weekday.
Pre-tax commuter perks – save on transit and parking through pre-tax commuter benefits.
Top-of-market compensation – competitive salaries and generous equity packages.
Profitable and rapid growth – scaling fast with financial discipline.
High-impact work – help shape the future of digital healthcare.
World-class team – collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more.
Comprehensive benefits – 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans.
Mochi Health Membership – we cover your monthly subscription fee for our care services (medications not included).
Unlimited PTO, generous company holidays, and true flexibility.
Wellness first – weekly mindfulness sessions, group workouts, and fitness perks.
Team socials and community – regular socials, happy hours, and spontaneous events.
Downtown SF HQ – our office is close to BART, Muni, and great food.
Workplace Policy Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections.
Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Candidate Privacy Notice Please review Mochi Health's Candidate Privacy Notice here.
Accommodations Mochi Health complies with the Americans with Disabilities Act (ADA), the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law. If you need any assistance or accommodations due to a disability, please contact us at
hr@joinmochi.com .
#J-18808-Ljbffr
We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems.
Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today.
Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it.
$100,000 - $150,000 Full-time / Onsite (5 days/week)
About The Role We're looking for independently driven and detail-oriented individuals to join our team in Clinical Operations. In this role, you’ll be at the heart of our clinical workflows, ensuring seamless care coordination, optimizing processes, and driving data-backed improvements. You’ll work closely with our Clinical, Product, Care, and Data teams to enhance provider support and improve patient outcomes.
What You’ll Do
Optimize clinical workflows by identifying inefficiencies, implementing solutions, and continuously improving care coordination.
Analyze performance data using SQL and other tools to track provider KPIs, surface key insights, and drive data-informed decisions.
Collaborate cross-functionally with Clinical, Product, Care, and Data teams to develop strategies that enhance patient and provider experiences.
Conduct research from first principles on new growth areas.
Interview patients, providers, and pharmacy partners to understand their experience pain points.
Foster a team-first mindset: humility, collaboration, and partnership are key.
Who You Are
0 – 2 years of experience.
Bachelor's Degree in STEM or related field.
Comfortable working full-time, in-office in our downtown San Francisco office.
Exceptional written and verbal communication skills—know how, when, and what to communicate with confidence and clarity.
Experience working across teams and building relationships with both internal and external stakeholders.
Analytical and detail-oriented, with a proactive approach to solving problems.
A strong communicator who thrives in a fast-paced, collaborative environment.
Life at Mochi At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.
Daily meals and espresso bar – breakfast, lunch, and dinner every weekday.
Pre-tax commuter perks – save on transit and parking through pre-tax commuter benefits.
Top-of-market compensation – competitive salaries and generous equity packages.
Profitable and rapid growth – scaling fast with financial discipline.
High-impact work – help shape the future of digital healthcare.
World-class team – collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more.
Comprehensive benefits – 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans.
Mochi Health Membership – we cover your monthly subscription fee for our care services (medications not included).
Unlimited PTO, generous company holidays, and true flexibility.
Wellness first – weekly mindfulness sessions, group workouts, and fitness perks.
Team socials and community – regular socials, happy hours, and spontaneous events.
Downtown SF HQ – our office is close to BART, Muni, and great food.
Workplace Policy Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections.
Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.
Candidate Privacy Notice Please review Mochi Health's Candidate Privacy Notice here.
Accommodations Mochi Health complies with the Americans with Disabilities Act (ADA), the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law. If you need any assistance or accommodations due to a disability, please contact us at
hr@joinmochi.com .
#J-18808-Ljbffr