Showroom Customer Service Representative
Ferguson, Fort Worth, TX, United States
Overview
Job Description: Ferguson has been a source of quality supplies since 1953. We exist to make customers’ complex projects simple, successful, and sustainable. Ferguson is a Fortune 500 company providing best-in-class products, service and capabilities across multiple industries. Ferguson has approximately 36,000 associates across 1,700 locations. You will build a career that you are proud of, at a company you can believe in. Current Opportunity
Ferguson is seeking a Showroom Customer Service Representative to support showroom operations and contribute to the bottom line of a multi-billion-dollar organization. If you enjoy meeting people and delivering phenomenal customer service, this is the role for you. Hours
Monday–Friday 9:00 AM–5:00 PM and Saturday 10:00 AM–3:00 PM (one weekday off). Responsibilities
Assist customers on the showroom floor Strive to increase knowledge of the entire product offering Support efforts of Outside Sales Associates Collaborate with Showroom Sales consultants by performing administrative functions to ensure customer needs are met Support the Showroom Sales team by delivering personalized customer service through timely quotations and accurate order processing Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information Requirements
1–4 years of prior customer service experience preferred Knowledge of plumbing fixtures, lighting, and appliances preferred Results-oriented, able to meet goals, build relationships, and enjoy a team environment Excellent communication for phone/in-person sales, time management, and organizational skills Ambition to succeed and self-motivated General digital literacy Ability to multi-task Passion for customer service Ability to learn quickly Benefits and Equal Opportunity
Ferguson cares for each other and prioritizes well-being with benefits that support mental, physical, and financial health. Our competitive offering includes health, dental, vision, paid time off, life insurance, and a 401(k) with company match, along with inclusive enhancements such as mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, and community involvement opportunities. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer and government contractor. Ferguson Enterprises, LLC is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.
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Job Description: Ferguson has been a source of quality supplies since 1953. We exist to make customers’ complex projects simple, successful, and sustainable. Ferguson is a Fortune 500 company providing best-in-class products, service and capabilities across multiple industries. Ferguson has approximately 36,000 associates across 1,700 locations. You will build a career that you are proud of, at a company you can believe in. Current Opportunity
Ferguson is seeking a Showroom Customer Service Representative to support showroom operations and contribute to the bottom line of a multi-billion-dollar organization. If you enjoy meeting people and delivering phenomenal customer service, this is the role for you. Hours
Monday–Friday 9:00 AM–5:00 PM and Saturday 10:00 AM–3:00 PM (one weekday off). Responsibilities
Assist customers on the showroom floor Strive to increase knowledge of the entire product offering Support efforts of Outside Sales Associates Collaborate with Showroom Sales consultants by performing administrative functions to ensure customer needs are met Support the Showroom Sales team by delivering personalized customer service through timely quotations and accurate order processing Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information Requirements
1–4 years of prior customer service experience preferred Knowledge of plumbing fixtures, lighting, and appliances preferred Results-oriented, able to meet goals, build relationships, and enjoy a team environment Excellent communication for phone/in-person sales, time management, and organizational skills Ambition to succeed and self-motivated General digital literacy Ability to multi-task Passion for customer service Ability to learn quickly Benefits and Equal Opportunity
Ferguson cares for each other and prioritizes well-being with benefits that support mental, physical, and financial health. Our competitive offering includes health, dental, vision, paid time off, life insurance, and a 401(k) with company match, along with inclusive enhancements such as mental health coverage, gender-affirming and family-building benefits, paid parental leave, associate discounts, and community involvement opportunities. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer and government contractor. Ferguson Enterprises, LLC is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.
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