Customer Svc Rep 2 or 3
Georgia Department of Public Health, Gainesville, GA, United States
Description
Location: Hall County WIC Department, 1290 Athens Street, Gainesville, Georgia 30507
Recruitment: This position is open to all qualified applicants
Work Hours: Monday, Wednesday & Thursday 8-5, Tuesday 8-7 & Friday 8-12:00 pm.
Pay Grade: F,G
Position Number: Requisition 2026-00181
Who we are. We protect lives. The Georgia Department of Public Health - District 2 is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well‑being; and preparing the State of Georgia for responding to disasters.
What We Offer. As a member of the Georgia Department Of Public Health - District 2 team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will contribute to protecting the lives of all Georgians while receiving a wide range of benefits.
Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia residents
Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
Achieve Career Longevity – Countless opportunities for continuous learning and development that support a long‑term career
Take Part in a Hands‑on Working Culture – Unique culture of active engagement and problem solving, no matter your role
Feel Pride in where you work – Be part of making an impact in public health alongside dedicated people just like you
Hall County Women, Infants & Children's (WIC) Department is seeking a Customer Service Representative. As a Customer Service Representative with Hall County Health at the Georgia Department of Public Health - District 2, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives in a variety of ways.
Benefits 40‑hour work week (Monday‑Friday), 13 paid holidays/yr., 3 weeks each of annual & sick leave/yr., a defined benefit retirement plan including a 401(K) plan with employer matching, health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long‑term care, short and long‑term disability and specified illness options. Medical/childcare spending accounts and a 457 deferred compensation plan are also available.
Job Responsibilities Customer Service Representative 2:
Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues and research governing policies, procedures or laws to respond to clients or visitors.
Customer Service Representative 3:
Under broad supervision, works and communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues and researches governing policies, procedures or laws to respond to clients or visitors.
General List Of Job Duties: Completing participant intake in person and over the phone, scheduling appointments, maintaining clinic flow, answering phone calls and emails, making appointment reminders, working on clinic reports, and communicating and coordinating with colleagues.
Minimum Qualifications Customer Service Representative 2 High school diploma/GED and two (2) years of experience communicating information in a customer‑service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or equivalent position.
Customer Service Representative 3 High school diploma/GED and three (3) years of experience communicating information in a customer‑service setting; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121).
Preferred Qualification To be able to speak, read and write Spanish.
Additional Information Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the U.S. Department of Education (DOE). DPH will contact educational institutions to verify degree, diploma, licensure, etc.
Applicant selected will be required to provide an “official” college transcript, if applicable.
The candidate selected for this position may be subject to pre‑employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
To be considered for employment at District 2 Public Health you must complete an online application. The job application can be found at www.dph.georgia.gov. Please ensure you have selected the specific job you are interested in and qualified for. Applications must include an email address and daytime phone number where the applicant can be reached; incomplete applications may not be considered.
DPH is an Equal Opportunity Employer.
Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
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Recruitment: This position is open to all qualified applicants
Work Hours: Monday, Wednesday & Thursday 8-5, Tuesday 8-7 & Friday 8-12:00 pm.
Pay Grade: F,G
Position Number: Requisition 2026-00181
Who we are. We protect lives. The Georgia Department of Public Health - District 2 is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well‑being; and preparing the State of Georgia for responding to disasters.
What We Offer. As a member of the Georgia Department Of Public Health - District 2 team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will contribute to protecting the lives of all Georgians while receiving a wide range of benefits.
Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia residents
Work with a Dynamic and Diverse Team – Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
Achieve Career Longevity – Countless opportunities for continuous learning and development that support a long‑term career
Take Part in a Hands‑on Working Culture – Unique culture of active engagement and problem solving, no matter your role
Feel Pride in where you work – Be part of making an impact in public health alongside dedicated people just like you
Hall County Women, Infants & Children's (WIC) Department is seeking a Customer Service Representative. As a Customer Service Representative with Hall County Health at the Georgia Department of Public Health - District 2, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives in a variety of ways.
Benefits 40‑hour work week (Monday‑Friday), 13 paid holidays/yr., 3 weeks each of annual & sick leave/yr., a defined benefit retirement plan including a 401(K) plan with employer matching, health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long‑term care, short and long‑term disability and specified illness options. Medical/childcare spending accounts and a 457 deferred compensation plan are also available.
Job Responsibilities Customer Service Representative 2:
Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues and research governing policies, procedures or laws to respond to clients or visitors.
Customer Service Representative 3:
Under broad supervision, works and communicates with the general public, internal customers and/or external customers to provide information and recommendations targeted to meet customer expectations. Resolves complicated issues and researches governing policies, procedures or laws to respond to clients or visitors.
General List Of Job Duties: Completing participant intake in person and over the phone, scheduling appointments, maintaining clinic flow, answering phone calls and emails, making appointment reminders, working on clinic reports, and communicating and coordinating with colleagues.
Minimum Qualifications Customer Service Representative 2 High school diploma/GED and two (2) years of experience communicating information in a customer‑service setting; or one (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or equivalent position.
Customer Service Representative 3 High school diploma/GED and three (3) years of experience communicating information in a customer‑service setting; or two (2) years of experience required at the lower level Customer Svc Rep 2 (GST121).
Preferred Qualification To be able to speak, read and write Spanish.
Additional Information Current State employees are subject to State Personnel Board rules regarding salary.
DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the U.S. Department of Education (DOE). DPH will contact educational institutions to verify degree, diploma, licensure, etc.
Applicant selected will be required to provide an “official” college transcript, if applicable.
The candidate selected for this position may be subject to pre‑employment drug screening and a criminal background check.
As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
To be considered for employment at District 2 Public Health you must complete an online application. The job application can be found at www.dph.georgia.gov. Please ensure you have selected the specific job you are interested in and qualified for. Applications must include an email address and daytime phone number where the applicant can be reached; incomplete applications may not be considered.
DPH is an Equal Opportunity Employer.
Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
#J-18808-Ljbffr