Customer Service Representative
Community Choice Financial Family of Brands, Tracy, CA, United States
Overview
Customer Service Representative (CSR) – California Check Cashing Stores, Tracy, CA. As a CSR, you’ll help people in the community access financial solutions and process transactions (i.e., check cashing, money transfers, and customer payments) while delivering exceptional in-store experiences. The role offers hands-on training, coaching, and development as part of our investment in long-term success. This position supports career growth within a fast-growing, impact-driven company. Your Opportunity
Customer Service Representative – California Check Cashing Stores, Tracy, CA. You’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll build connections with a diverse customer base and process transactions while providing exceptional in-store experiences. Senior leaders have launched their careers from this entry-level position, with ongoing training and development provided. Compensation & Benefits
The hourly wage for the position is $21.00 per hour. This rate is one component of a comprehensive Total Compensation package. Benefits & Perks
Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training enabling opportunities across eleven brand families. Enrollment in a Key Holder Program to develop leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Multiple medical insurance options with telemedicine and MSA/HSA options. Traditional 401(k) and Roth 401(k) with company match. Company-sponsored Life and AD&D Insurance. Voluntary benefits (dental, vision, disability, life, accident, and more) and optional coverages. Free access to mental health resources and life coaching through our Employee Assistance Program. Discount marketplace with exclusive retailer discounts. Paid time off starting at 12 days per year, with growth over time. Relaxed, business-casual dress code (jeans and sneakers allowed). Note: Benefits are subject to change and defined by plan documents. What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships and drive repeat business. Review, validate, and process customer transactions with accuracy. Offer personalized financial services to meet customers’ needs. Enter and maintain customer information accurately in a POS system. Build new business through daily call campaigns. Assist in account management and collections by accepting payments and managing appointments. Perform duties outside of the office when applicable, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events. Maintain store appearance and cleanliness to enhance customer experience. Follow security protocols and perform opening/closing procedures, including vault and cash drawer management as needed. Uphold compliance with company policies and all applicable laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic environment and manage multiple tasks to meet individual and team performance standards. Perform additional tasks as directed by leadership. Maintain a full-time in-person schedule, including weekends (minimum 40 hours per week). Store hours and minimum hours may change at brand discretion; discuss with recruiter for current requirements. What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent. Excellent verbal and written communication skills with a professional demeanor. Meticulous attention to detail and accurate data entry. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required and conducted in accordance with applicable law. Ability to meet physical demands, including standing up to 90% of the time, moving up to 25 pounds, and operating keyboard controls. Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, or money order processing. Cash handling and vault management experience. Bilingual (English/Spanish) may be required for certain locations. Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensated). Workplace Awards & Recognition
We are recognized as a Military Friendly Employer and Military Friendly Spouse Employer, and have been named a Top Employer for Hispanic and Latinos by HLPA (2023–2025). We were also named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S. We serve customers, team members, and communities with over 10 brands across more than 1,500 stores and online availability in multiple states. We are committed to helping people access short-term financial services when they need them most. Think you’d thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers Important: The Community Choice Financial® Family of Brands will never ask you for banking or payment information during the interview or hiring process. Official emails will come from @ccfi.com. In-store positions are in person only. The Company is an equal-opportunity employer and maintains an inclusive workplace free of discrimination.
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Customer Service Representative (CSR) – California Check Cashing Stores, Tracy, CA. As a CSR, you’ll help people in the community access financial solutions and process transactions (i.e., check cashing, money transfers, and customer payments) while delivering exceptional in-store experiences. The role offers hands-on training, coaching, and development as part of our investment in long-term success. This position supports career growth within a fast-growing, impact-driven company. Your Opportunity
Customer Service Representative – California Check Cashing Stores, Tracy, CA. You’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll build connections with a diverse customer base and process transactions while providing exceptional in-store experiences. Senior leaders have launched their careers from this entry-level position, with ongoing training and development provided. Compensation & Benefits
The hourly wage for the position is $21.00 per hour. This rate is one component of a comprehensive Total Compensation package. Benefits & Perks
Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system with e-learning modules for professional and personal development. Cross-brand training enabling opportunities across eleven brand families. Enrollment in a Key Holder Program to develop leadership potential for promotion. Performance-based career advancement. Educational Reimbursement Program. Multiple medical insurance options with telemedicine and MSA/HSA options. Traditional 401(k) and Roth 401(k) with company match. Company-sponsored Life and AD&D Insurance. Voluntary benefits (dental, vision, disability, life, accident, and more) and optional coverages. Free access to mental health resources and life coaching through our Employee Assistance Program. Discount marketplace with exclusive retailer discounts. Paid time off starting at 12 days per year, with growth over time. Relaxed, business-casual dress code (jeans and sneakers allowed). Note: Benefits are subject to change and defined by plan documents. What You’ll Do – Essential Duties And Responsibilities
Connect with customers to cultivate lasting relationships and drive repeat business. Review, validate, and process customer transactions with accuracy. Offer personalized financial services to meet customers’ needs. Enter and maintain customer information accurately in a POS system. Build new business through daily call campaigns. Assist in account management and collections by accepting payments and managing appointments. Perform duties outside of the office when applicable, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events. Maintain store appearance and cleanliness to enhance customer experience. Follow security protocols and perform opening/closing procedures, including vault and cash drawer management as needed. Uphold compliance with company policies and all applicable laws and regulations. Engage in ongoing training and stay current on product and process changes. Work efficiently in a dynamic environment and manage multiple tasks to meet individual and team performance standards. Perform additional tasks as directed by leadership. Maintain a full-time in-person schedule, including weekends (minimum 40 hours per week). Store hours and minimum hours may change at brand discretion; discuss with recruiter for current requirements. What We’re Looking For – Qualifications And Skills
A high school diploma or equivalent. Excellent verbal and written communication skills with a professional demeanor. Meticulous attention to detail and accurate data entry. Proficiency with phones, POS systems, Microsoft Office, and other computer systems. Must be at least 18 years old (19 in Alabama). Background check required and conducted in accordance with applicable law. Ability to meet physical demands, including standing up to 90% of the time, moving up to 25 pounds, and operating keyboard controls. Nice To Haves – Preferred Qualifications And Skills
Experience in check cashing, document verification, or money order processing. Cash handling and vault management experience. Bilingual (English/Spanish) may be required for certain locations. Valid driver’s license, auto insurance, and access to a personal vehicle (mileage compensated). Workplace Awards & Recognition
We are recognized as a Military Friendly Employer and Military Friendly Spouse Employer, and have been named a Top Employer for Hispanic and Latinos by HLPA (2023–2025). We were also named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. Our Purpose
The Community Choice Financial® Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S. We serve customers, team members, and communities with over 10 brands across more than 1,500 stores and online availability in multiple states. We are committed to helping people access short-term financial services when they need them most. Think you’d thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers Important: The Community Choice Financial® Family of Brands will never ask you for banking or payment information during the interview or hiring process. Official emails will come from @ccfi.com. In-store positions are in person only. The Company is an equal-opportunity employer and maintains an inclusive workplace free of discrimination.
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