Part Time Leasing & Resident Services Specialist
Fairlawn, Champaign, IL, United States
Overview
Leasing and Resident Services Specialist
at
Smile Student Living
– we are seeking a highly motivated candidate with experience in customer service, event management, hospitality, or sales who wants to learn about real estate. The
Leasing and Resident Services Specialist
will work with the management team to provide top-notch customer service while helping prospective residents find their perfect home. In this fast-paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve. Responsibilities
Serve as a leasing agent and tour expert – be well-versed with our properties and amenities Show properties and sell their features and amenities to prospective tenants Review lease applications and document requirements for eligibility Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications Provide exceptional customer service in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and conduct move-in orientations with new residents Maintain good rapport with current and prospective tenants Process maintenance requests and follow up with residents to confirm completion Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (training provided) Pivot, roll up your sleeves, and jump in where needed Why work here?
Competitive Pay + Incentives. We are ready to invest in you Significant additional earning potential through leasing and renewal incentives The option to participate in our 401(k) Retirement Plan with a company match Company events to promote team cohesion The opportunity to work for a growing organization where you are valued and can have a direct impact Requirements
Hold a high school diploma or GED Have at least 1 year of customer service, hospitality, retail, or sales experience Have at least 1 year of office administration or data entry experience, preferred Bilingual (English/Spanish) a plus Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable Must hold an active driver’s license with 2 years of driving history and pass MVR requirements Proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems Excellent interpersonal, written, and verbal communication skills Demonstrate superior attention to detail, high energy, and a positive attitude Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve Additional requirements
Availability to work longer hours and weekends during prime leasing season and turnover (dates vary by year) Must be able to perform the physical functions of the position, including walking properties, completing physical inspections, delivering communications, and showing properties About Fairlawn
Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value-add projects, development, student housing, and build-to-rent communities. With a portfolio of approximately 5,750 units and $900 million in assets under management, Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky. We are actively expanding into additional Midwest markets. Equality and Diversity
We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, exceptional candidates may bring comparable experience. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role. Background checks and contingencies
Depending on the role requirements, offers of employment may be contingent upon one or more of the following: employment history verification, criminal background check, motor vehicle record check, education verification, or credit check. Our operating system
Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you! EOE
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
#J-18808-Ljbffr
Leasing and Resident Services Specialist
at
Smile Student Living
– we are seeking a highly motivated candidate with experience in customer service, event management, hospitality, or sales who wants to learn about real estate. The
Leasing and Resident Services Specialist
will work with the management team to provide top-notch customer service while helping prospective residents find their perfect home. In this fast-paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve. Responsibilities
Serve as a leasing agent and tour expert – be well-versed with our properties and amenities Show properties and sell their features and amenities to prospective tenants Review lease applications and document requirements for eligibility Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications Provide exceptional customer service in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and conduct move-in orientations with new residents Maintain good rapport with current and prospective tenants Process maintenance requests and follow up with residents to confirm completion Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (training provided) Pivot, roll up your sleeves, and jump in where needed Why work here?
Competitive Pay + Incentives. We are ready to invest in you Significant additional earning potential through leasing and renewal incentives The option to participate in our 401(k) Retirement Plan with a company match Company events to promote team cohesion The opportunity to work for a growing organization where you are valued and can have a direct impact Requirements
Hold a high school diploma or GED Have at least 1 year of customer service, hospitality, retail, or sales experience Have at least 1 year of office administration or data entry experience, preferred Bilingual (English/Spanish) a plus Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable Must hold an active driver’s license with 2 years of driving history and pass MVR requirements Proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems Excellent interpersonal, written, and verbal communication skills Demonstrate superior attention to detail, high energy, and a positive attitude Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve Additional requirements
Availability to work longer hours and weekends during prime leasing season and turnover (dates vary by year) Must be able to perform the physical functions of the position, including walking properties, completing physical inspections, delivering communications, and showing properties About Fairlawn
Fairlawn is a vertically integrated firm specializing in real estate investment, management, and development. Based in Chicago and Champaign, Illinois, we have a more than 10-year track record in value-add projects, development, student housing, and build-to-rent communities. With a portfolio of approximately 5,750 units and $900 million in assets under management, Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky. We are actively expanding into additional Midwest markets. Equality and Diversity
We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, exceptional candidates may bring comparable experience. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role. Background checks and contingencies
Depending on the role requirements, offers of employment may be contingent upon one or more of the following: employment history verification, criminal background check, motor vehicle record check, education verification, or credit check. Our operating system
Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you! EOE
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
#J-18808-Ljbffr