Customer Service Representative
VieMed Healthcare, Opelika, AL, United States
Job Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Learns and maintains knowledge of current patient database and billing system.
Has proper phone etiquette and represents HomeMed in a professional manner
Obtains patient demographic and health insurance information; collects co-pay if appropriate
Enters patient information into the computer system
Verifies & records insurance benefits
Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
Able to read through and understand medical documentation effectively
Interacts professionally with physicians, patients/family and Co-Workers
Schedules set ups, as called into VieMed, by physicians or physician’s office staff, per policy and procedure
Answers telephone in a polite and professional manner. Communicates information to appropriate personnel
Communicates appropriately and clearly to Manager, and other superiors
Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit
Utilizes initiative; strives to maintain steady level of productivity; and is self-motivated
Makes decisions reflecting knowledge of facts and good judgment, within the coordinator’s scope of practice
Manages and operates computer equipment safely and correctly
Completes other duties, as assigned
Minimum Qualification
High School Diploma preferred
1-3 years of administrative experience in an office setting preferred
Excellent communication skills, both written and verbal to interact knowledgeably with employees and managers
Physical Demand
Sitting at desk
Operation of office equipment and computer
Competencies
Problem Solving/Analysis
Time management
Communication Proficiency
Teamwork Orientation
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
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Has proper phone etiquette and represents HomeMed in a professional manner
Obtains patient demographic and health insurance information; collects co-pay if appropriate
Enters patient information into the computer system
Verifies & records insurance benefits
Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
Able to read through and understand medical documentation effectively
Interacts professionally with physicians, patients/family and Co-Workers
Schedules set ups, as called into VieMed, by physicians or physician’s office staff, per policy and procedure
Answers telephone in a polite and professional manner. Communicates information to appropriate personnel
Communicates appropriately and clearly to Manager, and other superiors
Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit
Utilizes initiative; strives to maintain steady level of productivity; and is self-motivated
Makes decisions reflecting knowledge of facts and good judgment, within the coordinator’s scope of practice
Manages and operates computer equipment safely and correctly
Completes other duties, as assigned
Minimum Qualification
High School Diploma preferred
1-3 years of administrative experience in an office setting preferred
Excellent communication skills, both written and verbal to interact knowledgeably with employees and managers
Physical Demand
Sitting at desk
Operation of office equipment and computer
Competencies
Problem Solving/Analysis
Time management
Communication Proficiency
Teamwork Orientation
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
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