Customer Service Representative (Part-time)
PetVet Care Centers, Kennesaw, GA, United States
PetVet Care Centers' North Cobb Animal Hospital
is currently seeking
Part‑time Customer Service Representatives
to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people—providing exceptional and compassionate care at every stage for all the moments that matter. We deliver the Ultimate Care Experience—every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
What We Offer
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
Position Overview The Customer Service Representative contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in person, over the phone, and during high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Two years of veterinary customer service experience.
Manage a multi‑line phone system, schedule appointments, and triage "itchy ears" vs. "emergencies."
Act as the vital link between our pet parents and the medical team to ensure no question goes unanswered.
Preferred Skills (Nice To Have)
Maintain accurate patient files and process payments using Cornerstone.
Schedule
Scheduled weekday shift from 7:30 am to 6:00 pm and alternating Saturday shifts from 8:00 am to 1:00 pm.
Pay Range $14–$16 USD
You care for pets. We care for you.
PetVet is an equal‑opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
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is currently seeking
Part‑time Customer Service Representatives
to join their team! At PetVet Care Centers, our mission is to improve the lives of animals and people—providing exceptional and compassionate care at every stage for all the moments that matter. We deliver the Ultimate Care Experience—every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.
What We Offer
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
Position Overview The Customer Service Representative contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.
Key Responsibilities
Provides excellent customer service in person, over the phone, and during high‑stress situations.
Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
Assists with medication pickups, inquiries, and provides information about services and products.
Inputs and manages data in practice management software, including billing and accounts.
Assists with retail sales, weighing pets, processing faxes, and maintaining records.
Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.
Qualifications (Required)
High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
Two years of veterinary customer service experience.
Manage a multi‑line phone system, schedule appointments, and triage "itchy ears" vs. "emergencies."
Act as the vital link between our pet parents and the medical team to ensure no question goes unanswered.
Preferred Skills (Nice To Have)
Maintain accurate patient files and process payments using Cornerstone.
Schedule
Scheduled weekday shift from 7:30 am to 6:00 pm and alternating Saturday shifts from 8:00 am to 1:00 pm.
Pay Range $14–$16 USD
You care for pets. We care for you.
PetVet is an equal‑opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V.
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
#J-18808-Ljbffr