Customer Service Representative
RELIG, Hartford, CT, United States
Location:
77 Hartland Street, East Hartford, CT 06108
Schedule:
Monday–Friday, 8:00 AM – 4:30 PM
Pay Rate:
$20/hr on w2
Duration:
2 Months with higher extension
Position Overview As a Customer Care Specialist , you will serve as the first point of contact for individuals seeking information related to social service programs. This role requires strong customer service skills, empathy, attention to detail, and the ability to resolve inquiries accurately and efficiently in a high-volume call center environment.
Outstanding attendance and punctuality are essential for success in this role.
Key Responsibilities
Answer inbound calls from program applicants and recipients regarding social service programs
Accurately document all customer interactions and case details
Follow established scripts, workflows, and procedures to ensure compliance
Provide clear, complete, and accurate information based on program guidelines
Demonstrate empathy and professionalism when assisting callers in sensitive or difficult situations
Resolve calls within required quality, accuracy, and productivity metrics
Identify and communicate trends or recurring caller concerns to call center leadership
Handle confidential and sensitive information with discretion and care
Meet or exceed daily performance standards for call handling, customer satisfaction, and quality
Qualifications & Skills Successful candidates typically demonstrate:
Strong attendance and reliability
Excellent verbal and written communication skills
Ability to explain complex information clearly and concisely
Strong problem-solving and conflict-resolution abilities
Customer service experience (call center preferred)
Comfort navigating multiple software systems simultaneously
Ability to remain calm, empathetic, and professional with frustrated callers
Willingness to work a full shift in a structured, high-volume call center environment
#J-18808-Ljbffr
77 Hartland Street, East Hartford, CT 06108
Schedule:
Monday–Friday, 8:00 AM – 4:30 PM
Pay Rate:
$20/hr on w2
Duration:
2 Months with higher extension
Position Overview As a Customer Care Specialist , you will serve as the first point of contact for individuals seeking information related to social service programs. This role requires strong customer service skills, empathy, attention to detail, and the ability to resolve inquiries accurately and efficiently in a high-volume call center environment.
Outstanding attendance and punctuality are essential for success in this role.
Key Responsibilities
Answer inbound calls from program applicants and recipients regarding social service programs
Accurately document all customer interactions and case details
Follow established scripts, workflows, and procedures to ensure compliance
Provide clear, complete, and accurate information based on program guidelines
Demonstrate empathy and professionalism when assisting callers in sensitive or difficult situations
Resolve calls within required quality, accuracy, and productivity metrics
Identify and communicate trends or recurring caller concerns to call center leadership
Handle confidential and sensitive information with discretion and care
Meet or exceed daily performance standards for call handling, customer satisfaction, and quality
Qualifications & Skills Successful candidates typically demonstrate:
Strong attendance and reliability
Excellent verbal and written communication skills
Ability to explain complex information clearly and concisely
Strong problem-solving and conflict-resolution abilities
Customer service experience (call center preferred)
Comfort navigating multiple software systems simultaneously
Ability to remain calm, empathetic, and professional with frustrated callers
Willingness to work a full shift in a structured, high-volume call center environment
#J-18808-Ljbffr