Customer Service Representative
ProAmpac, Spartanburg, SC, United States
Overview
Are you ready to grow your career with a company that values your hard work, safety, and success? Join ProAmpac, a global leader in flexible packaging solutions. We’re more than just a place to work – we’re a team that’s shaping the future of packaging. About Us
ProAmpac is a global leader in flexible packaging – known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do: Integrity • Intensity • Innovation • Involvement • Impact What You’ll Do
Support the development, implementation, and maintenance of the quality and food safety management system. Escalate any quality or food safety issues to the appropriate personnel. Maintain strong customer relationships through daily cross‑functional communication with Sales and Supply Chain. Manage orders from entry through shipment, ensuring accuracy, timeliness, and alignment with accounting requirements. Collaborate with planning to balance customer priorities with plant needs, including expediting and managing change orders. Coordinate with sister plants when outsourcing manufacturing or scheduling shared production. Schedule shipments to optimize freight cost efficiency while meeting on‑time, in‑full delivery requirements. Analyze customer requirements and maintain customer‑specific inventory programs, reporting, and communication. Coordinate new product introductions and copy changes from concept through first shipment, including SOI and graphics timelines. Participate in customer training, visits, continuous improvement efforts, broker account support, and assist credit with AR issues. What You Bring
GED or High School Diploma required Proficient in Microsoft Excel and Word Strong ability to multi‑task High level of attentiveness and accuracy What We Offer
Competitive compensation with performance-based incentives and retirement savings plans with company match Customizable group benefits including health, dental, life, disability, and travel insurance Paid time off A dynamic, inclusive work environment where your voice matters and your growth is supported Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Are you ready to grow your career with a company that values your hard work, safety, and success? Join ProAmpac, a global leader in flexible packaging solutions. We’re more than just a place to work – we’re a team that’s shaping the future of packaging. About Us
ProAmpac is a global leader in flexible packaging – known for our innovation, customer service, and commitment to quality. We serve a wide range of industries with creative, sustainable solutions. Our five core values drive everything we do: Integrity • Intensity • Innovation • Involvement • Impact What You’ll Do
Support the development, implementation, and maintenance of the quality and food safety management system. Escalate any quality or food safety issues to the appropriate personnel. Maintain strong customer relationships through daily cross‑functional communication with Sales and Supply Chain. Manage orders from entry through shipment, ensuring accuracy, timeliness, and alignment with accounting requirements. Collaborate with planning to balance customer priorities with plant needs, including expediting and managing change orders. Coordinate with sister plants when outsourcing manufacturing or scheduling shared production. Schedule shipments to optimize freight cost efficiency while meeting on‑time, in‑full delivery requirements. Analyze customer requirements and maintain customer‑specific inventory programs, reporting, and communication. Coordinate new product introductions and copy changes from concept through first shipment, including SOI and graphics timelines. Participate in customer training, visits, continuous improvement efforts, broker account support, and assist credit with AR issues. What You Bring
GED or High School Diploma required Proficient in Microsoft Excel and Word Strong ability to multi‑task High level of attentiveness and accuracy What We Offer
Competitive compensation with performance-based incentives and retirement savings plans with company match Customizable group benefits including health, dental, life, disability, and travel insurance Paid time off A dynamic, inclusive work environment where your voice matters and your growth is supported Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr