Service BDR
Jerry Hunt SuperCenter, Lexington, NC, United States
Overview
As a Service Business Development Representative (BDR) at Jerry Hunt Supercenter, you will play a pivotal role in generating new service leads, nurturing existing client relationships, and driving service appointments to support the growth of the service department. The ideal candidate will have a strong customer service background, excellent communication skills, and a passion for the automotive industry. Responsibilities
Lead Generation: Proactively identify and generate new service leads through outbound calls and emails. Customer Outreach: Contact existing customers and prospects to promote service offerings, including maintenance packages, repairs, and other value-added services. Appointment Scheduling: Set service appointments for customers, ensuring a seamless process from lead generation to booking. Follow-Up: Track and follow up on leads to ensure service appointments are scheduled and customers are engaged. Relationship Building: Develop and maintain relationships with new and existing customers, ensuring repeat business and high customer satisfaction. Data Management: Record all customer interactions in the dealership's CRM system, maintaining accurate and up-to-date records of leads, contacts, and appointments. Collaboration: Work closely with the service team, including service advisors and managers, to ensure that all leads are followed up with and appointments are managed effectively. Market Knowledge: Stay up-to-date on current service offerings, promotions, and new technologies to provide accurate information to customers. Sales Support: Assist in achieving service department sales targets and contribute to the overall performance of the dealership. Qualifications
High school diploma or equivalent required; college degree preferred. Previous experience in sales, customer service, or the automotive industry preferred. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Proficient in using CRM software and Microsoft Office Suite. Strong attention to detail and organizational skills. Ability to work in a fast-paced environment while maintaining a high level of customer service. Physical Demands
Ability to sit or stand for extended periods. Occasional light lifting and carrying of materials. Compensation & Benefits
Competitive base salary plus commission. Benefits package (medical, dental, vision, etc.). Paid time off and holiday pay. Supplemental pay: Commission pay and bonus pay. Working Conditions
Typical working hours will be during standard dealership hours (may include evenings or weekends based on dealership needs).
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As a Service Business Development Representative (BDR) at Jerry Hunt Supercenter, you will play a pivotal role in generating new service leads, nurturing existing client relationships, and driving service appointments to support the growth of the service department. The ideal candidate will have a strong customer service background, excellent communication skills, and a passion for the automotive industry. Responsibilities
Lead Generation: Proactively identify and generate new service leads through outbound calls and emails. Customer Outreach: Contact existing customers and prospects to promote service offerings, including maintenance packages, repairs, and other value-added services. Appointment Scheduling: Set service appointments for customers, ensuring a seamless process from lead generation to booking. Follow-Up: Track and follow up on leads to ensure service appointments are scheduled and customers are engaged. Relationship Building: Develop and maintain relationships with new and existing customers, ensuring repeat business and high customer satisfaction. Data Management: Record all customer interactions in the dealership's CRM system, maintaining accurate and up-to-date records of leads, contacts, and appointments. Collaboration: Work closely with the service team, including service advisors and managers, to ensure that all leads are followed up with and appointments are managed effectively. Market Knowledge: Stay up-to-date on current service offerings, promotions, and new technologies to provide accurate information to customers. Sales Support: Assist in achieving service department sales targets and contribute to the overall performance of the dealership. Qualifications
High school diploma or equivalent required; college degree preferred. Previous experience in sales, customer service, or the automotive industry preferred. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Proficient in using CRM software and Microsoft Office Suite. Strong attention to detail and organizational skills. Ability to work in a fast-paced environment while maintaining a high level of customer service. Physical Demands
Ability to sit or stand for extended periods. Occasional light lifting and carrying of materials. Compensation & Benefits
Competitive base salary plus commission. Benefits package (medical, dental, vision, etc.). Paid time off and holiday pay. Supplemental pay: Commission pay and bonus pay. Working Conditions
Typical working hours will be during standard dealership hours (may include evenings or weekends based on dealership needs).
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