Staff Reporter, CX Dive
Informa TechTarget, Washington, District of Columbia, United States
Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?
At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.
We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.
About Informa TechTarget
Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn Job Description
CX Dive is looking for a staff reporter to join an ambitious team covering the customer experience industry. As a part of your regular duties as a staff reporter, you will report and write on news impacting the industry, build sources and interview industry executives, analysts and other relevant newsmakers. You will produce a mix of short daily stories, including quick-turn news, as well as longer feature articles. In this role on CX Dive, you will detail how businesses interact with and maintain their customer bases across industries, from airlines to restaurants. You will also explore the changing shape of loyalty programs and look into the impact AI is having on customer experiences. You will cultivate a beat, learn and analyze the trends impacting customer experience, develop relationships with key industry sources, collaborate with your team daily and travel to cover relevant industry events. We don’t expect candidates to be experts on customer experience. We are looking for candidates who will bring their curiosity to the table and are eager to hone their business journalism skills and write for a target audience. What you’ll do
Report and write on a daily basis Develop skills in source development, news judgment, story pitching, subject matter expertise and beat ownership Assist with editing and production for the website and newsletters Collaborate with the CX Dive team and other newsroom journalists Track analytics to gauge what stories are resonating with readers Help with shared social media duties Qualifications
Strong reporting and writing skills Deadline-oriented time management skills Ability to report and write multiple stories each week on varied business topics Ability to report and write in different story formats, such as breaking news and in-depth features Experience with journalism style, such as the AP Stylebook, familiarity with fact-checking and copy editing Deep curiosity about complex topics A desire to grow as a business journalist 1-2 years experience on a publication or experience with a college paper, internship, or academic journalism program A bachelor’s degree Additional Information
We believe that great things happen when people connect face-to-face. That’s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. Benefits
Great community:
a welcoming culture with in-person and online social events, our Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact:
take up to four days per year to volunteer, with charity match funding available Career opportunity:
bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves Time out:
Open PTO, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world The salary range for this role is $55,000-$70,000 based on experience. This posting will automatically expire on March 20, 2026.
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Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI. With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets. Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with: Trusted information that shapes the industry and informs investment Intelligence and advice that guides and influences strategy Advertising that grows reputation and establishes thought leadership Custom content that engages and prompts action Intent and demand generation that more precisely targets and converts Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn. For more information, visit informatechtarget.com and follow us on LinkedIn Job Description
CX Dive is looking for a staff reporter to join an ambitious team covering the customer experience industry. As a part of your regular duties as a staff reporter, you will report and write on news impacting the industry, build sources and interview industry executives, analysts and other relevant newsmakers. You will produce a mix of short daily stories, including quick-turn news, as well as longer feature articles. In this role on CX Dive, you will detail how businesses interact with and maintain their customer bases across industries, from airlines to restaurants. You will also explore the changing shape of loyalty programs and look into the impact AI is having on customer experiences. You will cultivate a beat, learn and analyze the trends impacting customer experience, develop relationships with key industry sources, collaborate with your team daily and travel to cover relevant industry events. We don’t expect candidates to be experts on customer experience. We are looking for candidates who will bring their curiosity to the table and are eager to hone their business journalism skills and write for a target audience. What you’ll do
Report and write on a daily basis Develop skills in source development, news judgment, story pitching, subject matter expertise and beat ownership Assist with editing and production for the website and newsletters Collaborate with the CX Dive team and other newsroom journalists Track analytics to gauge what stories are resonating with readers Help with shared social media duties Qualifications
Strong reporting and writing skills Deadline-oriented time management skills Ability to report and write multiple stories each week on varied business topics Ability to report and write in different story formats, such as breaking news and in-depth features Experience with journalism style, such as the AP Stylebook, familiarity with fact-checking and copy editing Deep curiosity about complex topics A desire to grow as a business journalist 1-2 years experience on a publication or experience with a college paper, internship, or academic journalism program A bachelor’s degree Additional Information
We believe that great things happen when people connect face-to-face. That’s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. Benefits
Great community:
a welcoming culture with in-person and online social events, our Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment Broader impact:
take up to four days per year to volunteer, with charity match funding available Career opportunity:
bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves Time out:
Open PTO, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount Strong wellbeing support through EAP, mental health first aiders, free access to a wellness app and more Recognition for great work, with global awards and kudos programs As an international company, the chance to collaborate with teams around the world The salary range for this role is $55,000-$70,000 based on experience. This posting will automatically expire on March 20, 2026.
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