Community Associate
International Workplace Group plc, Madison, WI, United States
Overview
258 Corporate Dr, 53714 Madison, Wisconsin, United States of America The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe. Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers arrive all throughout the morning. You assist with requests such as providing a WiFi code, guiding customers to meeting rooms, helping with projector setup, and ensuring invoices are accurate as services are delivered. You take coffee breaks, sort mail, and respond to customer requests as needed. In the afternoon, you may help with printing and invoices, address climate concerns in team rooms by opening tickets in the service portal, and prepare for upcoming networking events with the Community Manager by organizing invites and posting notices at the center. As the day winds down, you help wrap up meetings and ensure the space is tidy before leaving.
About You
We’re looking for someone who can manage multiple tasks while providing customers with the best possible service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast-changing situations Experience and confidence using MS Office and other basic IT equipment Legally eligible to work in the Country you are applying within and at least 18 years old
What We Offer
On top of a competitive total compensation package, you’ll enjoy: Work life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to your PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well) A quarterly bonus plan program, plus an hourly rate of $18.50 A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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258 Corporate Dr, 53714 Madison, Wisconsin, United States of America The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe. Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.
The opportunity
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers so that your customers can focus on running their business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed. Customers arrive all throughout the morning. You assist with requests such as providing a WiFi code, guiding customers to meeting rooms, helping with projector setup, and ensuring invoices are accurate as services are delivered. You take coffee breaks, sort mail, and respond to customer requests as needed. In the afternoon, you may help with printing and invoices, address climate concerns in team rooms by opening tickets in the service portal, and prepare for upcoming networking events with the Community Manager by organizing invites and posting notices at the center. As the day winds down, you help wrap up meetings and ensure the space is tidy before leaving.
About You
We’re looking for someone who can manage multiple tasks while providing customers with the best possible service. You also need to be: A good communicator, with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience) Happy taking ownership of problems and finding ways to solve them Positive, enthusiastic, and able to adapt to fast-changing situations Experience and confidence using MS Office and other basic IT equipment Legally eligible to work in the Country you are applying within and at least 18 years old
What We Offer
On top of a competitive total compensation package, you’ll enjoy: Work life balance (no standard nights/weekends) Generous paid time off plans (sick and vacation) 11 Paid Company Holidays per calendar year (in addition to your PTO accrual) Competitive 401K Program, with a Company match Affordable and comprehensive health care for all full-time team members (and some plan options for part-timers as well) A quarterly bonus plan program, plus an hourly rate of $18.50 A bright and inspiring work environment Training and development opportunities aligned with great career path opportunities A professional workplace community (business casual attire required)
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin or any other consideration protected by federal, state or local law.
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