Content Strategist
CCS Global Tech, San Francisco, CA, United States
Project Duration
12 months with possible extensions.
Key Responsibilities
Manage and update content on website and the employee intranet. Oversee content updates based on business and accessibility requirements. Review, approve, and troubleshoot content issues such as broken links, outdated PDFs, or poor translations.
Digital Accessibility & Translation Tool Implementation
Implement a new translation tool for the website. Ensure smooth user experiences for managing translations and operationalize the tool. Provide training to the website Communications team on the tool’s usage. Ensure that all content is accessible and meets digital accessibility standards (e.g., WCAG 2.1/2.2). Work with cross-functional teams, including the Communications Office, IT Digital Services Team, and external partners, to launch projects like the Online Resource Directory for older adults and adults with disabilities. Monitor web traffic and make recommendations for future improvements based on user data. Coordinate training for content authors to ensure that content is simple, accessible, and aligned with website\'s style guides. Support digital outreach and marketing efforts by designing and managing campaign webpages. Set up page metrics and analyze web traffic to improve user experience for future campaigns.
Required Skills & Qualifications Web Content Management & Editing
Proven experience as a web content manager and editor, with strong copywriting skills focused on accessibility, cultural competency, and user experience.
Drupal Experience
Experience with Drupal content management system, including managing content, configuring workflows, and ensuring site accessibility.
User Experience (UX) & Website Metrics
Knowledge of UX principles to create functional and user-friendly digital experiences. Experience analyzing website metrics and improving user experience based on data.
Digital Accessibility Standards
Familiarity with WCAG 2.1/2.2 standards and related accessibility tools.
Creative & Visual Design Skills
Proficiency in digital photography, videography, and visual design tools.
Project Management
Strong organizational skills to manage multiple projects simultaneously (timelines, budgets, priorities). Experience in communications project management, including vendor selection and collaboration with various stakeholders. Ability to train content authors on how to write and post content effectively, ensuring it is accessible and aligns with the organization’s style guides.
Desirable Qualifications
Experience working with agile or iterative approaches to develop and deploy websites. Familiarity with San Francisco’s diverse communities and how they access information digitally. Certification in UX, Google Analytics, or Accessibility (WCAG 2.1/2.2) is a plus.
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12 months with possible extensions.
Key Responsibilities
Manage and update content on website and the employee intranet. Oversee content updates based on business and accessibility requirements. Review, approve, and troubleshoot content issues such as broken links, outdated PDFs, or poor translations.
Digital Accessibility & Translation Tool Implementation
Implement a new translation tool for the website. Ensure smooth user experiences for managing translations and operationalize the tool. Provide training to the website Communications team on the tool’s usage. Ensure that all content is accessible and meets digital accessibility standards (e.g., WCAG 2.1/2.2). Work with cross-functional teams, including the Communications Office, IT Digital Services Team, and external partners, to launch projects like the Online Resource Directory for older adults and adults with disabilities. Monitor web traffic and make recommendations for future improvements based on user data. Coordinate training for content authors to ensure that content is simple, accessible, and aligned with website\'s style guides. Support digital outreach and marketing efforts by designing and managing campaign webpages. Set up page metrics and analyze web traffic to improve user experience for future campaigns.
Required Skills & Qualifications Web Content Management & Editing
Proven experience as a web content manager and editor, with strong copywriting skills focused on accessibility, cultural competency, and user experience.
Drupal Experience
Experience with Drupal content management system, including managing content, configuring workflows, and ensuring site accessibility.
User Experience (UX) & Website Metrics
Knowledge of UX principles to create functional and user-friendly digital experiences. Experience analyzing website metrics and improving user experience based on data.
Digital Accessibility Standards
Familiarity with WCAG 2.1/2.2 standards and related accessibility tools.
Creative & Visual Design Skills
Proficiency in digital photography, videography, and visual design tools.
Project Management
Strong organizational skills to manage multiple projects simultaneously (timelines, budgets, priorities). Experience in communications project management, including vendor selection and collaboration with various stakeholders. Ability to train content authors on how to write and post content effectively, ensuring it is accessible and aligns with the organization’s style guides.
Desirable Qualifications
Experience working with agile or iterative approaches to develop and deploy websites. Familiarity with San Francisco’s diverse communities and how they access information digitally. Certification in UX, Google Analytics, or Accessibility (WCAG 2.1/2.2) is a plus.
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