Social & Community Engagement Specialist (Hybrid NYC)- 1002
Braintrust, New York, NY, United States
About the Team
The Etsy Community team sits within Seller Marketing and is dedicated to helping sellers grow, thrive, and feel connected both on and off the platform. We create and nurture spaces where sellers can learn from one another, access education, and build meaningful relationships across community spaces like the Forums, virtual and in-person events, and seller-facing social channels.
Our team champions seller voices by advocating for their needs internally and elevating their stories externally. At the heart of our work is a commitment to fostering trust, connection, and opportunity across Etsy’s global seller community.
About The Role The
Community & Social Coordinator
reports to the
Senior Manager of Community
and supports Etsy’s community strategy through hands-on execution across community programs, social channels, events, and seller communications.
This role serves as connective tissue across initiatives—partnering closely with sellers, managing timelines and assets, and ensuring seamless, high-quality community touchpoints.
The Coordinator will own the
day-to-day management of the events platform
and support the execution of
virtual and in-person experiences , while also creating and coordinating social content that highlights and celebrates our seller community.
This role is ideal for someone who thrives in fast-moving environments, enjoys detail-oriented work, and is passionate about building meaningful experiences for creative entrepreneurs.
Core Responsibilities
Seller Communication, Coordination & Story Development
Serve as the day-to-day operational lead across seller-facing community and social programs.
Responsibilities include:
Acting as the primary coordinator for sellers participating in:
Social features
Video content
Campaigns
Workshops
Etsy Teams
Champions/Captains initiatives
In-person community events
Managing seller outreach and onboarding including:
Prep calls
Briefing documents
Reminders and follow-ups
Coordinating contracts, NDAs, travel logistics, reimbursements, and payments in partnership with Legal and Finance
Sourcing sellers for campaigns and social storytelling in collaboration with Community Marketing leads
Maintaining seller story tracking and surfacing opportunities to internal teams
Gathering and QA’ing seller-generated content such as:
Video
Imagery
Testimonials
Quotes
Managing the shared inbox and ensuring timely communication across time zones
Social, Community & Events Channel Execution
Provide hands-on execution support across Etsy’s social, community, and events channels.
Responsibilities include:
Partnering with the Social Media Manager to support content publishing and asset coordination
Maintaining social content calendars and campaign timelines
Identifying and coordinating UGC opportunities aligned with marketing priorities
Monitoring seller engagement and escalating insights to the team
Supporting engagement across community spaces including social channels, Forums, and Etsy Teams
Managing and organizing the virtual event and community asset library
Events & Programs
Supporting execution for virtual events and in-person community programs
Managing logistics for high-visibility tentpole events
Building and managing virtual events in Bevy, including:
Event setup
Registration flows
Reminder communications
Light technical support
Coordinating workshops and learning experiences including run-of-show materials and post-event follow-ups
Requirements Experience
3–5 years of experience in:
Community marketing
Social media marketing
Events
Or related roles
Experience supporting or executing virtual and in-person events
Experience creating and publishing social content
Experience working with external partners, creators, or small business owners
Skills & Strengths
Strong written and verbal communication skills
Highly organized with strong project management abilities
Ability to manage multiple timelines and stakeholders
Strong storytelling instincts with the ability to identify compelling seller stories
Detail-oriented with experience organizing and QA’ing assets
Proactive, adaptable, and comfortable owning executional work
Nice-to-Have Tools & Platforms
Asana
Slack
Airtable or similar database tools
Bevy or other community/event platforms
Additional Details
This role provides general project support across community programs
Brooklyn-based candidates preferred, though all work modes are welcome
This role is not expected to extend or convert
Interview Process
30–45 minute manager screen
30-minute interview with 2–3 members of the hiring team (knowledge or behavioral)
#J-18808-Ljbffr
Our team champions seller voices by advocating for their needs internally and elevating their stories externally. At the heart of our work is a commitment to fostering trust, connection, and opportunity across Etsy’s global seller community.
About The Role The
Community & Social Coordinator
reports to the
Senior Manager of Community
and supports Etsy’s community strategy through hands-on execution across community programs, social channels, events, and seller communications.
This role serves as connective tissue across initiatives—partnering closely with sellers, managing timelines and assets, and ensuring seamless, high-quality community touchpoints.
The Coordinator will own the
day-to-day management of the events platform
and support the execution of
virtual and in-person experiences , while also creating and coordinating social content that highlights and celebrates our seller community.
This role is ideal for someone who thrives in fast-moving environments, enjoys detail-oriented work, and is passionate about building meaningful experiences for creative entrepreneurs.
Core Responsibilities
Seller Communication, Coordination & Story Development
Serve as the day-to-day operational lead across seller-facing community and social programs.
Responsibilities include:
Acting as the primary coordinator for sellers participating in:
Social features
Video content
Campaigns
Workshops
Etsy Teams
Champions/Captains initiatives
In-person community events
Managing seller outreach and onboarding including:
Prep calls
Briefing documents
Reminders and follow-ups
Coordinating contracts, NDAs, travel logistics, reimbursements, and payments in partnership with Legal and Finance
Sourcing sellers for campaigns and social storytelling in collaboration with Community Marketing leads
Maintaining seller story tracking and surfacing opportunities to internal teams
Gathering and QA’ing seller-generated content such as:
Video
Imagery
Testimonials
Quotes
Managing the shared inbox and ensuring timely communication across time zones
Social, Community & Events Channel Execution
Provide hands-on execution support across Etsy’s social, community, and events channels.
Responsibilities include:
Partnering with the Social Media Manager to support content publishing and asset coordination
Maintaining social content calendars and campaign timelines
Identifying and coordinating UGC opportunities aligned with marketing priorities
Monitoring seller engagement and escalating insights to the team
Supporting engagement across community spaces including social channels, Forums, and Etsy Teams
Managing and organizing the virtual event and community asset library
Events & Programs
Supporting execution for virtual events and in-person community programs
Managing logistics for high-visibility tentpole events
Building and managing virtual events in Bevy, including:
Event setup
Registration flows
Reminder communications
Light technical support
Coordinating workshops and learning experiences including run-of-show materials and post-event follow-ups
Requirements Experience
3–5 years of experience in:
Community marketing
Social media marketing
Events
Or related roles
Experience supporting or executing virtual and in-person events
Experience creating and publishing social content
Experience working with external partners, creators, or small business owners
Skills & Strengths
Strong written and verbal communication skills
Highly organized with strong project management abilities
Ability to manage multiple timelines and stakeholders
Strong storytelling instincts with the ability to identify compelling seller stories
Detail-oriented with experience organizing and QA’ing assets
Proactive, adaptable, and comfortable owning executional work
Nice-to-Have Tools & Platforms
Asana
Slack
Airtable or similar database tools
Bevy or other community/event platforms
Additional Details
This role provides general project support across community programs
Brooklyn-based candidates preferred, though all work modes are welcome
This role is not expected to extend or convert
Interview Process
30–45 minute manager screen
30-minute interview with 2–3 members of the hiring team (knowledge or behavioral)
#J-18808-Ljbffr