Sales Training & Development Manager, Senior
Bloomberg Industry Group, Arlington, VA, United States
Overview
The Senior Manager, Sales Training & Enablement is a strategic and hands-on role dedicated to elevating the skills, confidence, and commercial effectiveness of our Customer Success organization. This individual will design and deliver world-class enablement programs that empower Customer Success Managers (CSMs) and Customer Success Leaders (CSLs) to drive retention, expansion, and long-term customer value. You will serve as the primary enablement partner to the CS leadership team, translating business goals into targeted learning experiences—from onboarding and product fluency to advanced consultative selling, executive communication, and renewal negotiation skills. This role sits at the intersection of learning & development, revenue strategy, and customer success operations.
Primary Responsibilities
Enablement Strategy & Program Design
Build and own a comprehensive CS enablement roadmap aligned to company growth objectives, CS OKRs, and skills gap analyses
Partner with CS leadership to identify inflection points in the customer lifecycle where upskilling drives the highest impact (e.g., QBRs, renewals, upsells, executive engagement)
Develop playbooks, talk tracks, and objection-handling frameworks specific to CS motions such as expansion selling, churn risk conversations, and stakeholder mapping
Facilitate live, virtual, and asynchronous training sessions including workshops, role-play exercises, call review sessions, and cohort-based learning programs
Coach CSMs and CSLs through deal reviews, renewal negotiations, and escalation scenarios using real-world examples and structured feedback frameworks
Run onboarding programs for new CS hires, ensuring ramp-to-productivity benchmarks are met within defined timelines
Lead enablement sessions for CS leaders focused on coaching skills, performance management, pipeline forecasting, and managing renewal coverage
Content Development & Knowledge Management
Create and maintain a centralized, easy-to-navigate enablement library including playbooks, competitive battle cards, value frameworks, and training videos
Develop certification programs that recognize and validate skill attainment across core CS competencies (e.g., consultative conversation skills, product expertise, commercial acumen)
Cross-Functional Collaboration
Work with Revenue Operations to ensure enablement programs are informed by data and tied to measurable business outcomes
Job Requirements
Demonstrated ability to originate a creative and innovative approach to sales training needs, using latest technology and approaches to adult learning.
Proven ability to be a self-starter, goal oriented, comfortable with a changing environment, possess excellent communication skills, and have the ability to work as a team member required.
Excellent presentation (platform) skills.
Ability to effectively work in groups, prepare and give relevant, targeted presentations to large and small audiences, and train clients on how to navigate online services.
Ability to communicate effectively over the phone for extended periods of time.
Ability to utilize effective selling skills.
Detail oriented, organized, efficient and professional.
Demonstrated ability to display confidence in difficult and diverse situations.
Strong proficiency in Microsoft Office Tools, especially MS Access (tables, queries, reports), MS Excel (formulas, macros, pivot tables, formatting), PowerPoint and Word.
Ability to travel within the United States as needed or required, which may include overnight and/or weekend travel.
Education and Experience
Bachelor's degree or equivalent experience.
Minimum 2+ years of sales training or sales management experience with demonstrated success in a related environment.
At least 5+ years' successful professional sales experience in a related environment.
Demonstrated experience creating training programs preferred.
Equal Opportunity
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The Senior Manager, Sales Training & Enablement is a strategic and hands-on role dedicated to elevating the skills, confidence, and commercial effectiveness of our Customer Success organization. This individual will design and deliver world-class enablement programs that empower Customer Success Managers (CSMs) and Customer Success Leaders (CSLs) to drive retention, expansion, and long-term customer value. You will serve as the primary enablement partner to the CS leadership team, translating business goals into targeted learning experiences—from onboarding and product fluency to advanced consultative selling, executive communication, and renewal negotiation skills. This role sits at the intersection of learning & development, revenue strategy, and customer success operations.
Primary Responsibilities
Enablement Strategy & Program Design
Build and own a comprehensive CS enablement roadmap aligned to company growth objectives, CS OKRs, and skills gap analyses
Partner with CS leadership to identify inflection points in the customer lifecycle where upskilling drives the highest impact (e.g., QBRs, renewals, upsells, executive engagement)
Develop playbooks, talk tracks, and objection-handling frameworks specific to CS motions such as expansion selling, churn risk conversations, and stakeholder mapping
Facilitate live, virtual, and asynchronous training sessions including workshops, role-play exercises, call review sessions, and cohort-based learning programs
Coach CSMs and CSLs through deal reviews, renewal negotiations, and escalation scenarios using real-world examples and structured feedback frameworks
Run onboarding programs for new CS hires, ensuring ramp-to-productivity benchmarks are met within defined timelines
Lead enablement sessions for CS leaders focused on coaching skills, performance management, pipeline forecasting, and managing renewal coverage
Content Development & Knowledge Management
Create and maintain a centralized, easy-to-navigate enablement library including playbooks, competitive battle cards, value frameworks, and training videos
Develop certification programs that recognize and validate skill attainment across core CS competencies (e.g., consultative conversation skills, product expertise, commercial acumen)
Cross-Functional Collaboration
Work with Revenue Operations to ensure enablement programs are informed by data and tied to measurable business outcomes
Job Requirements
Demonstrated ability to originate a creative and innovative approach to sales training needs, using latest technology and approaches to adult learning.
Proven ability to be a self-starter, goal oriented, comfortable with a changing environment, possess excellent communication skills, and have the ability to work as a team member required.
Excellent presentation (platform) skills.
Ability to effectively work in groups, prepare and give relevant, targeted presentations to large and small audiences, and train clients on how to navigate online services.
Ability to communicate effectively over the phone for extended periods of time.
Ability to utilize effective selling skills.
Detail oriented, organized, efficient and professional.
Demonstrated ability to display confidence in difficult and diverse situations.
Strong proficiency in Microsoft Office Tools, especially MS Access (tables, queries, reports), MS Excel (formulas, macros, pivot tables, formatting), PowerPoint and Word.
Ability to travel within the United States as needed or required, which may include overnight and/or weekend travel.
Education and Experience
Bachelor's degree or equivalent experience.
Minimum 2+ years of sales training or sales management experience with demonstrated success in a related environment.
At least 5+ years' successful professional sales experience in a related environment.
Demonstrated experience creating training programs preferred.
Equal Opportunity
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