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Our client, a health insurance company, is looking for an Enrollment Specialist I for their remote location. Requirements include a four-year college degree, working in healthcare with retirees and retiree populations, knowledge of the healthcare industry and commercial and Medicare advantage health plans, and proficiency in Microsoft Suite Office: Excel, Word, MS Teams, PowerPoint, SharePoint, and more.\n","descriptionText","Enrollment Specialist I ICONMA Marketing & Communications Enrollment Specialist I Our client, a health insurance company, is looking for an Enrollment Specialist I for their remote location. Requirements include a four-year college degree, working in healthcare with retirees and retiree populations, knowledge of the healthcare industry and commercial and Medicare advantage health plans, and proficiency in Microsoft Suite Office: Excel, Word, MS Teams, PowerPoint, SharePoint, and more.","shortDescription","Enrollment Specialist I

Our client, a health insurance company, is looking for an Enrollment Specialist I for their remote location. Requi...","location","locations",[451],{"_452":453,"_454":455,"_456":457,"_458":459,"_460":461},"formatted","Detroit, MI, United States, 48228","city","Detroit","state","MI","country","United States","postal_code","48228","companyName","ICONMA","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=98279F8703B1E838CF9EF8E4C299A057&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=7AEB77228F143ECADB130C8796769792","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at ICONMA","isManualPosted","costPerClick",0.15,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2903969065-enrollment-specialist-i","strippedDescription","Enrollment Specialist IOur client, a health insurance company, is looking for an Enrollment Specialist I for their remote location. Requirements include a four-year college degree, working in healthcare with retirees and retiree populations, knowledge of the healthcare industry and commercial and Medicare advantage health plans, and proficiency in Microsoft Suite Office: Excel, Word, MS Teams, PowerPoint, SharePoint, and more.\n","parsedLocation",{"_452":485,"_486":199,"_487":199,"_454":455,"_456":457,"_458":459,"_460":461},"Detroit, MI, United States","street1","street2","displayPublishedAt","6 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=ICONMA","searchLocationPath","/jobs?location=Detroit%2C+MI%2C+United+States","searchTitlePath","/jobs?keyword=Enrollment+Specialist+I","featuredCompany",{"_431":501,"_15":502,"_503":434,"_76":504,"_505":506,"_248":507,"_448":508,"_509":-5,"_510":-5,"_511":-5,"_512":513,"_514":515,"_516":517,"_470":504,"_478":518,"_472":519},8752,"Newsday Media Group","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/351727.GIF","slug","newsday-media-group","

Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

","Melville, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","newsday.jpg","hexCode","#D52B1E","headline","Award-Winning Local Media Powerhouse Serving Long Island & New York City","/companies/newsday-media-group","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/8752/newsday.jpg","hasJobSubmission","isSavedJob","similarJobs",[524,542,551,565,574],{"_435":434,"_439":525,"_470":471,"_462":526,"_248":527,"_446":528,"_433":434,"_113":529,"_437":199,"_438":199,"_472":471,"_448":199,"_449":530,"_431":535,"_473":536,"_436":120,"_488":537,"_478":538,"_490":529,"_491":533,"_493":539,"_495":540,"_497":541},["D",1773511200000],"Abbott Laboratories","Senior Specialist, Benefits

The Opportunity

Own day-to-day retiree health operations, ensuring accurate eligibility, seamless service delivery, and clear, consistent retiree communications.

Support Open Enrollment (OE) strategy and execution across active and retiree populations.

Lead case management research and resolution, partnering across HRTS, HRSC, Payroll, and Businessolver (outsourced benefits administration vendor).

Manage benefit related invoices, driving accuracy, timeliness, and issue resolution.

Provide communications support for retiree and active benefit programs, including reviewing, coordinating, and maintaining accurate, accessible benefit content across internal and external channels.

Contribute to special projects including M&A activities.

What You’ll Do

Manage day-to-day retiree health operations, including post65 Medicare offerings, eligibility updates, and ongoing retiree communications.

Lead case management research and issue resolution, ensuring timely, accurate responses and strong documentation in partnership with Businessolver, carriers, and other vendor partners.

Support OE strategy, readiness, testing, and execution for active and retiree populations; document issues, monitor defects, and follow through to resolution.

Analyze, consolidate, and roll up plan utilization data from ben admin, carriers, and point solution vendors into clear dashboards and insight summaries for leadership, QBRs, and continuous improvement.

Evaluate vendor performance using a comprehensive, data driven approach (financials, utilization trends, quality indicators, and member feedback) and recommend improvements or corrective actions.

Coordinate and schedule largescale benefits events and cross functional presentations to enhance program understanding.

Manage Level 1 administrative appeals in collaboration with Businessolver and internal Legal partners; ensure accurate, compliant recommendations.

Support survey and benchmarking requests; assist with project plans and coordinate execution of benefits initiatives.

Review, reconcile, and validate benefit related invoices; investigate variances; coordinate corrections with vendors, HRIS, Payroll, and Businessolver to ensure accurate, timely payment.

Maintain operational controls, documentation, and reporting to ensure accuracy, compliance, and a seamless employee/retiree experience.

Oversee data integrity across systems; expedite root cause analysis and coordinate remediation with HRIS, HRSC, Payroll, and Businessolver.

Lead the review, coordination, and maintenance of retiree and benefit program communications across internal and external platforms, ensuring accuracy, clarity, and alignment with vendor partners.

Key Responsibilities\nRetiree Health Operations

Day-to-day oversight of retiree health programs, including post65 Medicare offerings and eligibility management.

Coordinate retiree communications and ensure content remains current and accurate.

Case Management & Issue Resolution

Lead case research and resolution, ensuring comprehensive documentation and coordinated stakeholder alignment (HRIS, HRSC, Payroll, Businessolver, and vendors).

Track issues/defects, drive root cause remediation, and document corrective actions.

Utilization & Performance Insights

Aggregate and roll up plan utilization information across Businessolver and point solution vendors (active and retiree).

Build recurring dashboards/scorecards and prepare insight packs for QBRs, leadership reviews, and continuous improvement.

Translate utilization trends into actionable recommendations (plan design levers, vendor action plans, member communications).

Open Enrollment (OE) Support

Support active and retiree OE preparation, testing, documentation review, issue tracking, and hypercare activities.

Monitor configuration readiness with Businessolver and validate post deployment outcomes.

M&A and Special Projects

Support due diligence, data gathering, and integration tasks; coordinate vendor actions and timelines.

Contribute to project plans, status tracking, and risk/issue management.

Communications

Lead oversight of the vendor communication inventory and ensure all benefit content remains accurate, current, and aligned with program requirements.

Coordinate communication updates across Businessolver, HRTS, HRSC, Payroll, and benefit vendors to ensure consistency and clarity.

Manage periodic team reviews of benefit information across internal and external websites, retiree portals, and vendor platforms.

Support creation, refinement, and delivery of benefit communications for retiree notifications, OE periods, plan updates, and special projects.

Operational Excellence & Controls

Maintain dashboards and reporting for eligibility, utilization, and service metrics.

Oversee data integrity controls and issue remediation SLAs across vendors.

Manage invoice reconciliation and validation processes, ensuring accurate billing, timely resolution of discrepancies, and alignment with Finance, Payroll, HRIS, and vendors.

Required Qualifications

Bachelor’s degree is required.

4–6 years of experience in benefits operations with exposure to retiree programs, Medicare, and benefits vendor management

Knowledge of and hands‑on experience with Medicare and Medicare Advantage programs.

Experience in supporting Open Enrollment delivery and M&A activities.

Proficiency with advanced Excel functions and analytical tools.

Strong expertise in health & welfare plans, vendor administration, and project coordination.

Experience working with providers and/or vendors, including account and contract support.

Ability to work effectively both independently and collaboratively in a fast‑paced, changing environment.

Excellent verbal, written, presentation, and professional speaking skills.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

www.abbottbenefits.com

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.

#J-18808-Ljbffr\n","Senior Specialist, Benefits

The Opportunity

Own day-to-day retiree health operations, ensuring accurate eligibility, seamless ser...","Senior Specialist, Benefits",[531],{"_458":459,"_454":532,"_452":533,"_456":534},"Chicago","Chicago, IL, United States","IL",["B","2881877803"],"Work at Abbott Laboratories","8 days ago","/jobs/2881877803-senior-specialist-benefits","/jobs?keyword=Abbott+Laboratories","/jobs?location=Chicago%2C+IL%2C+United+States","/jobs?keyword=Senior+Specialist%2C+Benefits",{"_435":434,"_439":543,"_470":471,"_462":526,"_248":544,"_446":545,"_433":434,"_113":529,"_437":199,"_438":199,"_472":471,"_448":199,"_449":546,"_431":548,"_473":536,"_436":120,"_488":549,"_478":550,"_490":529,"_491":533,"_493":539,"_495":540,"_497":541},["D",1773338400000],"## Senior Specialist, BenefitsAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.## **JOB DESCRIPTION:****Senior Specialist, Benefits****The Opportunity*** Own day-to-day retiree health operations, ensuring accurate eligibility, seamless service delivery, and clear, consistent retiree communications.* Support Open Enrollment (OE) strategy and execution across active and retiree populations.* Lead case management research and resolution, partnering across HRTS, HRSC, Payroll, and Businessolver (outsourced benefits administration vendor).* Manage benefit related invoices, driving accuracy, timeliness, and issue resolution.* Provide communications support for retiree and active benefit programs, including reviewing, coordinating, and maintaining accurate, accessible benefit content across internal and external channels.* Contribute to special projects including M&A activities.**What You’ll Do*** Manage day-to-day retiree health operations, including post65 Medicare offerings, eligibility updates, and ongoing retiree communications.* Lead case management research and issue resolution, ensuring timely, accurate responses and strong documentation in partnership with Businessolver, carriers, and other vendor partners.* Support OE strategy, readiness, testing, and execution for active and retiree populations; document issues, monitor defects, and follow through to resolution.* Analyze, consolidate, and roll up plan utilization data from ben admin, carriers, and point solution vendors into clear dashboards and insight summaries for leadership, QBRs, and continuous improvement.* Evaluate vendor performance using a comprehensive, data driven approach (financials, utilization trends, quality indicators, and member feedback) and recommend improvements or corrective actions.* Coordinate and schedule largescale benefits events and cross functional presentations to enhance program understanding.* Manage Level 1 administrative appeals in collaboration with Businessolver and internal Legal partners; ensure accurate, compliant recommendations.* Support survey and benchmarking requests; assist with project plans and coordinate execution of benefits initiatives.* Review, reconcile, and validate benefit related invoices; investigate variances; coordinate corrections with vendors, HRIS, Payroll, and Businessolver to ensure accurate, timely payment.* Maintain operational controls, documentation, and reporting to ensure accuracy, compliance, and a seamless employee/retiree experience.* Oversee data integrity across systems; expedite root cause analysis and coordinate remediation with HRIS, HRSC, Payroll, and Businessolver.* Lead the review, coordination, and maintenance of retiree and benefit program communications across internal and external platforms, ensuring accuracy, clarity, and alignment with vendor partners.**Key Responsibilities**Retiree Health Operations* Day-to-day oversight of retiree health programs, including post65 Medicare offerings and eligibility management.* Coordinate retiree communications and ensure content remains current and accurate.Case Management & Issue Resolution* Lead case research and resolution, ensuring comprehensive documentation and coordinated stakeholder alignment (HRIS, HRSC, Payroll, Businessolver, and vendors).* Track issues/defects, drive root cause remediation, and document corrective actions.Utilization & Performance Insights* Aggregate and roll up plan utilization information across Businessolver and point solution vendors (active and retiree).* Build recurring dashboards/scorecards and prepare insight packs for QBRs, leadership reviews, and continuous improvement.* Translate utilization trends into actionable recommendations (plan design levers, vendor action plans, member communications).Open Enrollment (OE) Support* Support active and retiree OE preparation, testing, documentation review, issue tracking, and hypercare activities.* Monitor configuration readiness with Businessolver and validate post deployment outcomes.M&A and Special Projects* Support due diligence, data gathering, and integration tasks; coordinate vendor actions and timelines.* Contribute to project plans, status tracking, and risk/issue management.Communications* Lead oversight of the vendor communication inventory and ensure all benefit content remains accurate, current, and aligned with program requirements.* Coordinate communication updates across Businessolver, HRTS , HRSC, Payroll, and benefit vendors to ensure consistency and clarity.* Manage periodic team reviews of benefit information across internal and external websites, retiree portals, and vendor platforms.* Support creation, refinement, and delivery of benefit communications for retiree notifications, OE periods, plan updates, and special projects.Operational Excellence & Controls* Maintain dashboards and reporting for eligibility, utilization, and service metrics.* Oversee data integrity controls and issue remediation SLAs across vendors.* Manage invoice reconciliation and validation processes, ensuring accurate billing, timely resolution of discrepancies, and alignment with Finance, Payroll, HRIS, and vendors.**Required Qualifications*** Bachelor’s degree is required.* 4–6 years of experience in benefits operations with exposure to retiree programs, Medicare, and benefits vendor management* Knowledge of and hands-on experience with Medicare and Medicare Advantage programs.* Experience in supporting Open Enrollment delivery and M&A activities.* Proficiency with advanced Excel functions and analytical tools.* Strong expertise in health & welfare plans, vendor administration, and project coordination.* Experience working with providers and/or vendors, including account and contract support.* Ability to work effectively both independently and collaboratively in a fast-paced, changing environment.* Excellent verbal, written, presentation, and professional speaking skills.**Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:**Connect with us at , on Facebook at

and on Twitter @AbbottNews and @AbbottGlobal.**The base pay for this position is**$78,000.00 – $156,000.00In specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Compensation & Benefits## **DIVISION:**CHR Corporate Human Resources## **LOCATION:**United States > Abbott Park : AP06B## **ADDITIONAL LOCATIONS:**## **WORK SHIFT:**Standard## **TRAVEL:**Not specified## **MEDICAL SURVEILLANCE:**Not Applicable## **SIGNIFICANT WORK ACTIVITIES:**Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\\_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\\_Spanish.pdf\n#J-18808-Ljbffr\n","## Senior Specialist, BenefitsAbbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-c...",[547],{"_458":459,"_454":532,"_452":533,"_456":534},["B","2861523984"],"10 days ago","/jobs/2861523984-senior-specialist-benefits",{"_435":434,"_439":552,"_470":471,"_462":553,"_248":554,"_446":555,"_433":434,"_113":529,"_437":199,"_438":199,"_472":471,"_448":199,"_449":556,"_431":560,"_473":561,"_436":120,"_488":562,"_478":563,"_490":529,"_491":533,"_493":564,"_495":540,"_497":541},["D",1773597600000],"Abbott","Senior Specialist, Benefits

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.\nThe Opportunity\nOwn day-to-day retiree health operations, ensuring accurate eligibility, seamless service delivery, and clear, consistent retiree communications.\nSupport Open Enrollment (OE) strategy and execution across active and retiree populations.\nLead case management research and resolution, partnering across HRTS, HRSC, Payroll, and Businessolver (outsourced benefits administration vendor).\nManage benefit related invoices, driving accuracy, timeliness, and issue resolution.\nProvide communications support for retiree and active benefit programs, including reviewing, coordinating, and maintaining accurate, accessible benefit content across internal and external channels.\nContribute to special projects including M&A activities.\nWhat You'll Do\nManage day-to-day retiree health operations, including post65 Medicare offerings, eligibility updates, and ongoing retiree communications.\nLead case management research and issue resolution, ensuring timely, accurate responses and strong documentation in partnership with Businessolver, carriers, and other vendor partners.\nSupport OE strategy, readiness, testing, and execution for active and retiree populations; document issues, monitor defects, and follow through to resolution.\nAnalyze, consolidate, and roll up plan utilization data from ben admin, carriers, and point solution vendors into clear dashboards and insight summaries for leadership, QBRs, and continuous improvement.\nEvaluate vendor performance using a comprehensive, data driven approach (financials, utilization trends, quality indicators, and member feedback) and recommend improvements or corrective actions.\nCoordinate and schedule largescale benefits events and cross functional presentations to enhance program understanding.\nManage Level 1 administrative appeals in collaboration with Businessolver and internal Legal partners; ensure accurate, compliant recommendations.\nSupport survey and benchmarking requests; assist with project plans and coordinate execution of benefits initiatives.\nReview, reconcile, and validate benefit related invoices; investigate variances; coordinate corrections with vendors, HRIS, Payroll, and Businessolver to ensure accurate, timely payment.\nMaintain operational controls, documentation, and reporting to ensure accuracy, compliance, and a seamless employee/retiree experience.\nOversee data integrity across systems; expedite root cause analysis and coordinate remediation with HRIS, HRSC, Payroll, and Businessolver.\nLead the review, coordination, and maintenance of retiree and benefit program communications across internal and external platforms, ensuring accuracy, clarity, and alignment with vendor partners.\nKey Responsibilities\nRetiree Health Operations\nDay-to-day oversight of retiree health programs, including post65 Medicare offerings and eligibility management.\nCoordinate retiree communications and ensure content remains current and accurate.\nCase Management & Issue Resolution\nLead case research and resolution, ensuring comprehensive documentation and coordinated stakeholder alignment (HRIS, HRSC, Payroll, Businessolver, and vendors).\nTrack issues/defects, drive root cause remediation, and document corrective actions.\nUtilization & Performance Insights\nAggregate and roll up plan utilization information across Businessolver and point solution vendors (active and retiree).\nBuild recurring dashboards/scorecards and prepare insight packs for QBRs, leadership reviews, and continuous improvement.\nTranslate utilization trends into actionable recommendations (plan design levers, vendor action plans, member communications).\nOpen Enrollment (OE) Support\nSupport active and retiree OE preparation, testing, documentation review, issue tracking, and hypercare activities.\nMonitor configuration readiness with Businessolver and validate post deployment outcomes.\nM&A and Special Projects\nSupport due diligence, data gathering, and integration tasks; coordinate vendor actions and timelines.\nContribute to project plans, status tracking, and risk/issue management.\nCommunications\nLead oversight of the vendor communication inventory and ensure all benefit content remains accurate, current, and aligned with program requirements.\nCoordinate communication updates across Businessolver, HRTS, HRSC, Payroll, and benefit vendors to ensure consistency and clarity.\nManage periodic team reviews of benefit information across internal and external websites, retiree portals, and vendor platforms.\nSupport creation, refinement, and delivery of benefit communications for retiree notifications, OE periods, plan updates, and special projects.\nOperational Excellence & Controls\nMaintain dashboards and reporting for eligibility, utilization, and service metrics.\nOversee data integrity controls and issue remediation SLAs across vendors.\nManage invoice reconciliation and validation processes, ensuring accurate billing, timely resolution of discrepancies, and alignment with Finance, Payroll, HRIS, and vendors.\nRequired Qualifications\nBachelor's degree is required.\n46 years of experience in benefits operations with exposure to retiree programs, Medicare, and benefits vendor management\nKnowledge of and hands-on experience with Medicare and Medicare Advantage programs.\nExperience in supporting Open Enrollment delivery and M&A activities.\nProficiency with advanced Excel functions and analytical tools.\nStrong expertise in health & welfare plans, vendor administration, and project coordination.\nExperience working with providers and/or vendors, including account and contract support.\nAbility to work effectively both independently and collaboratively in a fast-paced, changing environment.\nExcellent verbal, written, presentation, and professional speaking skills.\nThe base pay for this position is $78,000.00 $156,000.00. In specific locations, the pay range may vary from the range posted.\n","Senior Specialist, Benefits

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of...",[557],{"_458":459,"_454":532,"_452":558,"_456":534,"_460":559},"Chicago, IL, United States, 60290","60290",["B","2894885853"],"Work at Abbott","7 days ago","/jobs/2894885853-senior-specialist-benefits","/jobs?keyword=Abbott",{"_435":434,"_439":566,"_470":471,"_462":553,"_248":567,"_446":568,"_433":434,"_113":529,"_437":199,"_438":199,"_472":471,"_448":199,"_449":569,"_431":571,"_473":561,"_436":120,"_488":572,"_478":573,"_490":529,"_491":533,"_493":564,"_495":540,"_497":541},["D",1774173600000],"Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Senior Specialist, Benefits\nThe Opportunity

Own day-to-day retiree health operations, ensuring accurate eligibility, seamless service delivery, and clear, consistent retiree communications.

Support Open Enrollment (OE) strategy and execution across active and retiree populations.

Lead case management research and resolution, partnering across HRTS, HRSC, Payroll, and Businessolver (outsourced benefits administration vendor).

Manage benefit related invoices, driving accuracy, timeliness, and issue resolution.

Provide communications support for retiree and active benefit programs, including reviewing, coordinating, and maintaining accurate, accessible benefit content across internal and external channels.

Contribute to special projects including M&A activities.

What You’ll Do

Manage day-to-day retiree health operations, including post-65 Medicare offerings, eligibility updates, and ongoing retiree communications.

Lead case management research and issue resolution, ensuring timely, accurate responses and strong documentation in partnership with Businessolver, carriers, and other vendor partners.

Support OE strategy, readiness, testing, and execution for active and retiree populations; document issues, monitor defects, and follow through to resolution.

Analyze, consolidate, and roll up plan utilization data from ben admin, carriers, and point solution vendors into clear dashboards and insight summaries for leadership, QBRs, and continuous improvement.

Evaluate vendor performance using a comprehensive, data driven approach (financials, utilization trends, quality indicators, and member feedback) and recommend improvements or corrective actions.

Coordinate and schedule large-scale benefits events and cross-functional presentations to enhance program understanding.

Manage Level 1 administrative appeals in collaboration with Businessolver and internal Legal partners; ensure accurate, compliant recommendations.

Support survey and benchmarking requests; assist with project plans and coordinate execution of benefits initiatives.

Review, reconcile, and validate benefit related invoices; investigate variances; coordinate corrections with vendors, HRIS, Payroll, and Businessolver to ensure accurate, timely payment.

Maintain operational controls, documentation, and reporting to ensure accuracy, compliance, and a seamless employee/retiree experience.

Oversee data integrity across systems; expedite root cause analysis and coordinate remediation with HRIS, HRSC, Payroll, and Businessolver.

Lead the review, coordination, and maintenance of retiree and benefit program communications across internal and external platforms, ensuring accuracy, clarity, and alignment with vendor partners.

Key Responsibilities\nRetiree Health Operations

Day-to-day oversight of retiree health programs, including post-65 Medicare offerings and eligibility management.

Coordinate retiree communications and ensure content remains current and accurate.

Case Management & Issue Resolution

Lead case research and resolution, ensuring comprehensive documentation and coordinated stakeholder alignment (HRIS, HRSC, Payroll, Businessolver, and vendors).

Track issues/defects, drive root cause remediation, and document corrective actions.

Utilization & Performance Insights

Aggregate and roll up plan utilization information across Businessolver and point solution vendors (active and retiree).

Build recurring dashboards/scorecards and prepare insight packs for QBRs, leadership reviews, and continuous improvement.

Translate utilization trends into actionable recommendations (plan design levers, vendor action plans, member communications).

Open Enrollment (OE) Support

Support active and retiree OE preparation, testing, documentation review, issue tracking, and hypercare activities.

Monitor configuration readiness with Businessolver and validate post deployment outcomes.

M&A and Special Projects

Support due diligence, data gathering, and integration tasks; coordinate vendor actions and timelines.

Contribute to project plans, status tracking, and risk/issue management.

Communications

Lead oversight of the vendor communication inventory and ensure all benefit content remains accurate, current, and aligned with program requirements.

Coordinate communication updates across Businessolver, HRTS, HRSC, Payroll, and benefit vendors to ensure consistency and clarity.

Manage periodic team reviews of benefit information across internal and external websites, retiree portals, and vendor platforms.

Support creation, refinement, and delivery of benefit communications for retiree notifications, OE periods, plan updates, and special projects.

Operational Excellence & Controls

Maintain dashboards and reporting for eligibility, utilization, and service metrics.

Oversee data integrity controls and issue remediation SLAs across vendors.

Manage invoice reconciliation and validation processes, ensuring accurate billing, timely resolution of discrepancies, and alignment with Finance, Payroll, HRIS, and vendors.

Required Qualifications

Bachelor’s degree is required.

4–6 years of experience in benefits operations with exposure to retiree programs, Medicare, and benefits vendor management.

Knowledge of and hands-on experience with Medicare and Medicare Advantage programs.

Experience in supporting Open Enrollment delivery and M&A activities.

Proficiency with advanced Excel functions and analytical tools.

Strong expertise in health & welfare plans, vendor administration, and project coordination.

Experience working with providers and/or vendors, including account and contract support.

Ability to work effectively both independently and collaboratively in a fast-paced, changing environment.

Excellent verbal, written, presentation, and professional speaking skills.

The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.

#J-18808-Ljbffr\n","Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the...",[570],{"_458":459,"_454":532,"_452":533,"_456":534},["B","2971164028"],"12 hours ago","/jobs/2971164028-senior-specialist-benefits",{"_435":434,"_439":575,"_470":471,"_462":576,"_248":577,"_446":578,"_433":434,"_113":579,"_437":199,"_438":199,"_472":471,"_448":199,"_449":580,"_431":586,"_473":587,"_436":129,"_488":489,"_478":588,"_490":579,"_491":589,"_493":590,"_495":591,"_497":592},["D",1773691200000],"Essen Health Care","A healthcare provider in New York is seeking an Inside Sales Specialist to educate patients on a Medicare concierge program. The role involves reaching out to eligible patients, providing information to empower them, and assisting with program enrollment. Candidates should have a background in sales, healthcare familiarity, and strong communication skills. This full-time position offers a pay rate of $25/hr with performance-based bonuses and contributes to improving healthcare outcomes for underserved populations.\n#J-18808-Ljbffr\n","A healthcare provider in New York is seeking an Inside Sales Specialist to educate patients on a Medicare concierge program. The role involves reac...","Medicare Concierge Inside Sales Specialist",[581],{"_458":459,"_454":582,"_452":583,"_456":584,"_460":585},"New York","New York, NY, United States, 10261","NY","10261",["B","2903947008"],"Work at Essen Health Care","/jobs/2903947008-medicare-concierge-inside-sales-specialist","New York, NY, United States","/jobs?keyword=Essen+Health+Care","/jobs?location=New+York%2C+NY%2C+United+States","/jobs?keyword=Medicare+Concierge+Inside+Sales+Specialist","actionData","errors"]