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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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Epson is a global technology leader focused on enriching lives and creating a better world through engineered precision, exceptional people, enduring partnerships, and a commitment to the environment. From home and office printing to commercial and industrial solutions including printers, projectors, robotics, and more, Epson delivers innovative technologies that are efficient, compact, and precise. These solutions help our customers and partners achieve meaningful and lasting results.\nEpson is seeking an exceptional Customer Relations Representative to join our Customer Relations team. In this role, you will provide a high level of support to customers by resolving complex concerns with professionalism, empathy, and sound judgment. Through thoughtful problem solving and effective communication, you will help ensure a positive customer experience while reinforcing trust in the Epson brand.\nThis position is based out of Epson America's headquarters in Los Alamitos, CA with an opportunity for a hybrid schedule.\nCustomer Relations\nProactively deliver superior customer service in response to end-user calls, correspondence and e-mails including complaints, product exchanges, refunds, rebates, etc.\nResolve escalated customer concerns in a timely manner.\nEnsure confidentiality and security of end-user personal data.\nAssure departmental guidelines are maintained to provide accuracy in all transactions and security of Epson products and assets.\nAssist Teleperformance call center with their escalated end-user issues and concerns.\nEscalate customer calls and correspondence to senior customer relations representatives and manager as appropriate.\nEscalate company and product issues to management and/or appropriate department.\nEnsure accurate data entry into the customer call logs and databases.\nBuild strong relationships with peers, other departments, and managers to best meet company goals and objectives.\nWhat You Will Bring\nCompletion of undergraduate degree or equivalent experience\nMinimum 2-5 years of customer service in a call center environment handling escalated customer calls\nStrong problem-solving skills with the ability to evaluate situations, apply sound judgment, and deliver appropriate resolutions\nAbility to approach customer interactions with empathy, professionalism, and composure\nExcellent verbal and written communication skills with the ability to clearly document customer interactions and solutions\nExperience working with CRM systems (Oracle Service Cloud/RightNow preferred) Familiarity with ERP systems (SAP preferred)\nProficiency with Microsoft Office applications including Word, Excel, and Teams\nStrong attention to detail and ability to maintain accurate customer records and case documentation\nEmployee Benefits\nIn addition to joining a team of dedicated professionals who support each other and are passionate about their work, you'll also enjoy a variety of attractive, industry-leading benefits.\nComprehensive medical, dental, vision, and prescription drug coverage eligibility on start date\nGenerous paid time off, including sick time, vacation, and holidays\nIncome protection plans, including life insurance and short-term and long-term disability programs paid by the company\n401K plan with company matching\nEducational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!\nThe starting hourly base pay for this role is between USD $29.20 and $38.33 (equivalent to $60,736 to $79,726 per year based on 2,080 hours). Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.\nEpson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

","Customer Relations Representative

Epson is a global technology leader focused on enriching lives and creating a better world through engin...",[529],{"_458":459,"_454":455,"_452":530,"_456":457,"_460":531},"Los Alamitos, CA, United States, 90720","90720",["B","2897331153"],"Work at Seiko Epson Corporation","7 days ago","/jobs/2897331153-customer-relations-representative","/jobs?keyword=Seiko+Epson+Corporation",{"_435":434,"_439":538,"_470":471,"_462":525,"_248":539,"_446":527,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":540,"_431":542,"_473":533,"_436":120,"_487":488,"_478":543,"_489":442,"_490":484,"_492":536,"_494":495,"_496":497},["D",1773680400000],"Customer Relations Representative

Epson is a global technology leader focused on enriching lives and creating a better world through engineered precision, exceptional people, enduring partnerships, and a commitment to the environment. From home and office printing to commercial and industrial solutions including printers, projectors, robotics, and more, Epson delivers innovative technologies that are efficient, compact, and precise. These solutions help our customers and partners achieve meaningful and lasting results.\nEpson is seeking an exceptional Customer Relations Representative to join our Customer Relations team. In this role, you will provide a high level of support to customers by resolving complex concerns with professionalism, empathy, and sound judgment. Through thoughtful problem solving and effective communication, you will help ensure a positive customer experience while reinforcing trust in the Epson brand.\nThis position is based out of Epson America's headquarters in Los Alamitos, CA with an opportunity for a hybrid schedule.\nCustomer Relations\nProactively deliver superior customer service in response to end-user calls, correspondence and e-mails including complaints, product exchanges, refunds, rebates, etc.\nResolve escalated customer concerns in a timely manner.\nEnsure confidentiality and security of end-user personal data.\nAssure departmental guidelines are maintained to provide accuracy in all transactions and security of Epson products and assets.\nAssist Teleperformance call center with their escalated end-user issues and concerns.\nEscalate customer calls and correspondence to senior customer relations representatives and manager as appropriate.\nEscalate company and product issues to management and/or appropriate department.\nEnsure accurate data entry into the customer call logs and databases.\nBuild strong relationships with peers, other departments, and managers to best meet company goals and objectives.\nWhat You Will Bring\nCompletion of undergraduate degree or equivalent experience\nMinimum 2-5 years of customer service in a call center environment handling escalated customer calls\nStrong problem-solving skills with the ability to evaluate situations, apply sound judgment, and deliver appropriate resolutions\nAbility to approach customer interactions with empathy, professionalism, and composure\nExcellent verbal and written communication skills with the ability to clearly document customer interactions and solutions\nExperience working with CRM systems (Oracle Service Cloud/RightNow preferred) Familiarity with ERP systems (SAP preferred)\nProficiency with Microsoft Office applications including Word, Excel, and Teams\nStrong attention to detail and ability to maintain accurate customer records and case documentation\nEmployee Benefits\nIn addition to joining a team of dedicated professionals who support each other and are passionate about their work, you'll also enjoy a variety of attractive, industry-leading benefits.\nComprehensive medical, dental, vision, and prescription drug coverage eligibility on start date\nGenerous paid time off, including sick time, vacation, and holidays\nIncome protection plans, including life insurance and short-term and long-term disability programs paid by the company\n401K plan with company matching\nEducational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!\nThe starting hourly base pay for this role is between USD $29.20 and $38.33 (equivalent to $60,736 to $79,726 per year based on 2,080 hours). Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.\nEpson America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.\n",[541],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2903969367"],"/jobs/2903969367-customer-relations-representative",{"_435":434,"_439":545,"_470":471,"_462":546,"_248":547,"_446":447,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":548,"_431":550,"_473":551,"_436":120,"_487":552,"_478":553,"_489":442,"_490":484,"_492":554,"_494":495,"_496":497},["D",1773928800000],"Epson Latinoamérica","Epson is a global technology leader focused on enriching lives and creating a better world through engineered precision, exceptional people, enduring partnerships, and a commitment to the environment. From home and office printing to commercial and industrial solutions including printers, projectors, robotics, and more, Epson delivers innovative technologies that are efficient, compact, and precise. These solutions help our customers and partners achieve meaningful and lasting results.

Epson is seeking an exceptional

Customer Relations Representative

to join our Customer Relations team. In this role, you will provide a high level of support to customers by resolving complex concerns with professionalism, empathy, and sound judgment. Through thoughtful problem solving and effective communication, you will help ensure a positive customer experience while reinforcing trust in the Epson brand.

This position is based out our Epson America’s headquarters in Los Alamitos, CA with an opportunity for a hybrid schedule.

What you will be doing\nCustomer Relations

Proactively deliver superior customer service in response to end-user calls, correspondence and e-mails including complaints, product exchanges, refunds, rebates, etc.

Resolve escalated customer concerns in a timely manner.

Ensure confidentiality and security of end-user personal data.

Assure departmental guidelines are maintained to provide accuracy in all transactions and security of Epson products and assets.

Assist Teleperformance call center with their escalated end-user issues and concerns.

Escalate customer calls and correspondence to senior customer relations representatives and manager as appropriate.

Escalate company and product issues to management and/or appropriate department.

Ensure accurate data entry into the customer call logs and databases.

Build strong relationships with peers, other departments, and managers to best meet company goals and objectives.

What you will bring

Completion of undergraduate degree or equivalent experience

Minimum 2-5 years of customer service in a call center environment handling escalated customer calls

Strong problem-solving skills with the ability to evaluate situations, apply sound judgment, and deliver appropriate resolutions

Ability to approach customer interactions with empathy, professionalism, and composure

Excellent verbal and written communication skills with the ability to clearly document customer interactions and solutions

Experience working with CRM systems (Oracle Service Cloud/RightNow preferred) Familiarity with ERP systems (SAP preferred)

Proficiency with Microsoft Office applications including Word, Excel, and Teams

Strong attention to detail and ability to maintain accurate customer records and case documentation

Employee Benefits

Comprehensive medical, dental, vision, and prescription drug coverage eligibility on start date

Generous paid time off, including sick time, vacation, and holidays

Income protection plans, including life insurance and short-term and long-term disability programs paid by the company

401K plan with company matching

Educational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!

The starting hourly base pay for this role is between USD $29.20 and $38.33 (equivalent to $60,736 to $79,726 per year based on 2,080 hours).

Please note that this position’s salary range may include multiple levels.

The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands.

The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

#J-18808-Ljbffr\n",[549],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2935507639"],"Work at Epson Latinoamérica","3 days ago","/jobs/2935507639-customer-relations-representative","/jobs?keyword=Epson+Latinoam%C3%A9rica",{"_435":434,"_439":556,"_470":471,"_462":557,"_248":558,"_446":559,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":560,"_431":562,"_473":563,"_436":120,"_487":534,"_478":564,"_489":442,"_490":484,"_492":565,"_494":495,"_496":497},["D",1773572400000],"Epson America Inc.","Overview

Epson is a global technology leader focused on enriching lives and creating a better world through engineered precision, exceptional people, enduring partnerships, and a commitment to the environment. From home and office printing to commercial and industrial solutions including printers, projectors, robotics, and more, Epson delivers innovative technologies that are efficient, compact, and precise. These solutions help our customers and partners achieve meaningful and lasting results.\nEpson is seeking an exceptional

Customer Relations Representative

to join our Customer Relations team. In this role, you will provide a high level of support to customers by resolving complex concerns with professionalism, empathy, and sound judgment. Through thoughtful problem solving and effective communication, you will help ensure a positive customer experience while reinforcing trust in the Epson brand.\nThis position is based out our Epson America\\'s headquarters in Los Alamitos, CA with an opportunity for a hybrid schedule.\nWhat you will be doing

Customer Relations\nProactively deliver superior customer service in response to end-user calls, correspondence and e-mails including complaints, product exchanges, refunds, rebates, etc.\nResolve escalated customer concerns in a timely manner.\nEnsure confidentiality and security of end-user personal data.\nAssure departmental guidelines are maintained to provide accuracy in all transactions and security of Epson products and assets.\nAssist Teleperformance call center with their escalated end-user issues and concerns.\nEscalate customer calls and correspondence to senior customer relations representatives and manager as appropriate.\nEscalate company and product issues to management and/or appropriate department.\nEnsure accurate data entry into the customer call logs and databases.\nBuild strong relationships with peers, other departments, and managers to best meet company goals and objectives.\nWhat you will bring

Completion of undergraduate degree or equivalent experience\nMinimum 2-5 years of customer service in a call center environment handling escalated customer calls\nStrong problem-solving skills with the ability to evaluate situations, apply sound judgment, and deliver appropriate resolutions\nAbility to approach customer interactions with empathy, professionalism, and composure\nExcellent verbal and written communication skills with the ability to clearly document customer interactions and solutions\nExperience working with CRM systems (Oracle Service Cloud/RightNow preferred) Familiarity with ERP systems (SAP preferred)\nProficiency with Microsoft Office applications including Word, Excel, and Teams\nStrong attention to detail and ability to maintain accurate customer records and case documentation\nEmployee Benefits

In addition to joining a team of dedicated professionals who support each other and are passionate about their work, you’ll also enjoy a variety of attractive, industry-leading benefits.\nComprehensive medical, dental, vision, and prescription drug coverage eligibility on start date\nGenerous paid time off, including sick time, vacation, and holidays\nIncome protection plans, including life insurance and short-term and long-term disability programs paid by the company\n401K plan with company matching\nEducational reimbursement, employee assistant program (EAP), adoption assistance, employee discounts and much more!\nCompensation

The starting hourly base pay for this role is between USD $29.20 and $38.33 (equivalent to $60,736 to $79,726 per year based on 2,080 hours). Please note that this position’s salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.\nEpson America, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.

#J-18808-Ljbffr\n","Overview

Epson is a global technology leader focused on enriching lives and creating a better world through engineered precision, exceptio...",[561],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2890449818"],"Work at Epson America Inc.","/jobs/2890449818-customer-relations-representative","/jobs?keyword=Epson+America+Inc.",{"_435":434,"_439":567,"_470":471,"_462":568,"_248":569,"_446":570,"_433":434,"_113":442,"_437":199,"_438":199,"_472":471,"_448":199,"_449":571,"_431":573,"_473":574,"_436":120,"_487":488,"_478":575,"_489":442,"_490":484,"_492":576,"_494":495,"_496":497},["D",1773680400000],"Epson America","Apply now Customer Relations Representative Location: Los Alamitos, CA, US #job-location.job-location-inline { display: inline; } Requisition ID: 9992 Company: Epson America, Inc Epson is a global technology leader focused on enriching lives and cr Relations, Representative, Customer Experience, Customer Service, Manufacturing, Retail\n","Apply now Customer Relations Representative Location: Los Alamitos, CA, US #job-location.job-location-inline { display: inline; } Requisition ID: 9...",[572],{"_458":459,"_454":455,"_452":453,"_456":457,"_460":461},["B","2903969083"],"Work at Epson America","/jobs/2903969083-customer-relations-representative","/jobs?keyword=Epson+America","actionData","errors"]