BDC Call Center Representative (Service)
Toyota Of Irving, Irving, TX, United States
Are you energetic, engaging and hard-working? Are you interested in selling? Are you competitive and self-motivated? We're seeking driven individuals to join our fast-paced team, as a BDC Call Center Representative for the Service Department.
Responsibilities
Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.)
Keep log of complete appointment confirmations, no shows, and first time customers
Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services
Verify with all websites, that customer is up to date on any services they may have
85 calls are to be completed by the end of the day (inbound and outbound)
CallRater must be at 90% or better
Be able to follow scripts for phone usage with customers
Verbal conversations on the phone must be understandable to customer. Must be able to go into detail to explain different situations to customers
Sitting for long periods of time
Be able to make frequent trips to service drive when needed for clarification on services for customer
Able to stay calm under pressure
Exceptional Communication Skills
Saturday's you will assist the Service Advisors by greeting and checking out customers
Qualifications
High School Diploma or GED
Ability to work independently
Call center experience is desired
Experience with customer service
Needs to be responsible and organized, and have good communication skills.
Willingness to submit to a pre-employment drug screen and background check
Valid Texas Driver's License
Punctuality is required
Abiility to multitask and perform under pressure
Ability to work Saturdays
Benefits
Full-time employees are offeredMedical, Vision & Dental
401K retirement and saving plans are offered to employees after working at the dealership for 6 months or more
Paid Vacation time, selected holiday pay, sick pay
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
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Responsibilities
Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.)
Keep log of complete appointment confirmations, no shows, and first time customers
Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services
Verify with all websites, that customer is up to date on any services they may have
85 calls are to be completed by the end of the day (inbound and outbound)
CallRater must be at 90% or better
Be able to follow scripts for phone usage with customers
Verbal conversations on the phone must be understandable to customer. Must be able to go into detail to explain different situations to customers
Sitting for long periods of time
Be able to make frequent trips to service drive when needed for clarification on services for customer
Able to stay calm under pressure
Exceptional Communication Skills
Saturday's you will assist the Service Advisors by greeting and checking out customers
Qualifications
High School Diploma or GED
Ability to work independently
Call center experience is desired
Experience with customer service
Needs to be responsible and organized, and have good communication skills.
Willingness to submit to a pre-employment drug screen and background check
Valid Texas Driver's License
Punctuality is required
Abiility to multitask and perform under pressure
Ability to work Saturdays
Benefits
Full-time employees are offeredMedical, Vision & Dental
401K retirement and saving plans are offered to employees after working at the dealership for 6 months or more
Paid Vacation time, selected holiday pay, sick pay
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
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