Customer Service Representative
Waterway Carwash, Leawood, KS, United States
Overview
Waterway is hiring
Customer Service Associates
at our
Leawood, Overland Park North, Overland Park South, and Stateline
locations. Join our team — every day is an opportunity to shine! As a CSA, you’ll ensure that every customer’s needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks. You’ll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It’s more than a job — it’s a chance to grow and build a rewarding career. Compensation:
Average $20/hour ($16/hr base + up to $5/hr sales bonus) Schedule:
Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability. Locations — positions available at: Leawood location - 4200 West 119th Street, Leawood, KS 66206 Overland Park North location - 12100 College Boulevard, Overland Park, KS 66210 Overland Park South location - 8110 West 135th Street, Overland Park, KS 66223 Stateline location - 8507 State line Road, Kansas City, MO 64114 What you’ll enjoy
People Focused Role — engage with customers and great team-mates. Work Culture — fun and active; friendly team-focused culture; supportive managers and peers. Training and Experience — structured training and development; build service, sales, and operational skills; clear learning paths to support advancement. Flexible Scheduling — variable schedules built around your availability. Perks and Discounts — free car washes plus fuel and retail store discounts. Tuition Assistance Program — up to $4k/year in Tuition Assistance Bonus. Advancement and Cross Training — structured promotional path; cross-training opportunities; path to Management Development Program. Waterway is proud to be recognized as a multi-time
USA Today
and
St. Louis Post Dispatch Top Workplace
as voted by our team members. Qualifications
What you need Be friendly and engaging — a positive attitude and a will to succeed. No experience required. Experience in customer service, retail, or sales preferred. Minimum Requirements Current and valid driver’s license; Professional demeanor, behavior, and appearance in accordance with company policy; Ability to perform all essential functions safely without endangering oneself or others; Ability to comply with local/state health code requirements for soda fountain and food service/sales; and Meet local/state minimum age requirements for sale of tobacco and alcohol sales (where applicable). Ability to complete all required trainings/certifications required to perform any of the required functions. Responsibilities
What You'll Do – The Details Provide excellent and timely customer service to create a pleasant experience for customers. Proactively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs. Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location. Car Washes
– identify customer needs and present complimentary solutions. Clean Car Club memberships
– identify customer wash frequency and needs, effectively present options and the benefits and value of membership. Additional purchase options – offer additional purchase options of retail merchandise or services in the convenience store. Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and Inside areas: counters, merchandise display areas, restrooms, and customer waiting areas. Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management. Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology. Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety. Other Functions
Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers. Perform various transactional functions to meet customer demand and store staffing needs. Various other functions as identified and directed by management. Physical Requirements
Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather, humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances. Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment). Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes. Cognitive – perform arithmetic calculations and operate data entry devices. Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays. EEO Statement
If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (Recruiting@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.
#J-18808-Ljbffr
Waterway is hiring
Customer Service Associates
at our
Leawood, Overland Park North, Overland Park South, and Stateline
locations. Join our team — every day is an opportunity to shine! As a CSA, you’ll ensure that every customer’s needs are met while enjoying a supportive team-based work environment with flexibility, promotional and development opportunities, and great perks. You’ll sell premium car wash services, Clean Car Club memberships, and trendy retail items, while engaging customers at the carwash tunnel entrance, gas pumps, or inside the retail store. No two days are alike, with rotating outdoor and indoor duties that keep things fresh and varied. It’s more than a job — it’s a chance to grow and build a rewarding career. Compensation:
Average $20/hour ($16/hr base + up to $5/hr sales bonus) Schedule:
Flexible schedules including daytime, evening, mid-week and weekend shifts that suit your availability. Locations — positions available at: Leawood location - 4200 West 119th Street, Leawood, KS 66206 Overland Park North location - 12100 College Boulevard, Overland Park, KS 66210 Overland Park South location - 8110 West 135th Street, Overland Park, KS 66223 Stateline location - 8507 State line Road, Kansas City, MO 64114 What you’ll enjoy
People Focused Role — engage with customers and great team-mates. Work Culture — fun and active; friendly team-focused culture; supportive managers and peers. Training and Experience — structured training and development; build service, sales, and operational skills; clear learning paths to support advancement. Flexible Scheduling — variable schedules built around your availability. Perks and Discounts — free car washes plus fuel and retail store discounts. Tuition Assistance Program — up to $4k/year in Tuition Assistance Bonus. Advancement and Cross Training — structured promotional path; cross-training opportunities; path to Management Development Program. Waterway is proud to be recognized as a multi-time
USA Today
and
St. Louis Post Dispatch Top Workplace
as voted by our team members. Qualifications
What you need Be friendly and engaging — a positive attitude and a will to succeed. No experience required. Experience in customer service, retail, or sales preferred. Minimum Requirements Current and valid driver’s license; Professional demeanor, behavior, and appearance in accordance with company policy; Ability to perform all essential functions safely without endangering oneself or others; Ability to comply with local/state health code requirements for soda fountain and food service/sales; and Meet local/state minimum age requirements for sale of tobacco and alcohol sales (where applicable). Ability to complete all required trainings/certifications required to perform any of the required functions. Responsibilities
What You'll Do – The Details Provide excellent and timely customer service to create a pleasant experience for customers. Proactively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs. Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location. Car Washes
– identify customer needs and present complimentary solutions. Clean Car Club memberships
– identify customer wash frequency and needs, effectively present options and the benefits and value of membership. Additional purchase options – offer additional purchase options of retail merchandise or services in the convenience store. Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and Inside areas: counters, merchandise display areas, restrooms, and customer waiting areas. Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management. Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology. Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety. Other Functions
Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers. Perform various transactional functions to meet customer demand and store staffing needs. Various other functions as identified and directed by management. Physical Requirements
Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather, humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances. Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment). Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes. Cognitive – perform arithmetic calculations and operate data entry devices. Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays. EEO Statement
If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (Recruiting@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.
#J-18808-Ljbffr