Customer Service Representative
Sonepar USA Inc, Waco, TX, United States
Overview
There\'s a Place for You at Summit Electric Supply.
A career at Summit Electric Supply is more than a job. You\'re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building - you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world\'s #1 electrical distributor with over 45,000 associates around the globe.
Being \"Powered by Difference\" means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
Role Title:
Customer Service Representative (CSR)
Reports to:
CSR Supervisor, Operations Manager or Service Center Manager
Customers served:
External -- Customers, vendors, manufacturers\' representatives, and other suppliers. Internal - Summit\'s warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager
Responsibilities
Thoroughly understand all product capabilities, features, and benefits as well as Summit\'s market conditions, product warranties and services
Develop new and existing customer relationships by providing Summit solutions and products to meet the customers\' needs
Assist customers over the phone or via internet with orders, quotations, and product questions
Negotiate profitable pricing with both customers and suppliers
Proactively follow up on customer orders, challenges, and needs
Resolve customer concerns and issues as efficiently and effectively as possible
Assist counter and warehouse associates as needed
Qualifications Essential Qualifications and Experience
Excellent interpersonal and communication skills, both oral and written
Time management - ability to organize and manage multiple priorities and meet deadlines
Flexibility - ability to effectively adapt to change
High school diploma or GED
Beneficial Skills and Experience
Ability to perform duties with minimal supervision
Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors\' Education Program (EPEC)
3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Physical Challenges
Consistent sitting for hours at a time
Consistent use of keyboard and mouse
Must be able to lift 5 pounds on a regular and consistent basis
Ability to climb stairs on occasion
Majority of job is located inside office during regular office hours of operation
Direct Reports:
No direct reports
FLSA Status:
Non-exempt salaried
What We Offer You We offer great family-friendly benefits to full-time associates:
Healthcare plans
Dental & vision
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Opportunity to become a shareholder
Employer-paid short- and long-term disability
Employer-paid life insurance for spouse and dependents
Robust wellness program
Gym reimbursement
Employee Assistance Program (EAP)
Tuition reimbursement
Earned wage access
Summit Electric Supply offers tuition reimbursement, and earned wage access.
We\'re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Learn More About Us Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we\'re \"Powering Progress for Future Generations.\"
Learn more at summit.com/about-us
Summit Electric Supply is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Equal Employment Opportunity Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
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A career at Summit Electric Supply is more than a job. You\'re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building - you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world\'s #1 electrical distributor with over 45,000 associates around the globe.
Being \"Powered by Difference\" means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
Role Title:
Customer Service Representative (CSR)
Reports to:
CSR Supervisor, Operations Manager or Service Center Manager
Customers served:
External -- Customers, vendors, manufacturers\' representatives, and other suppliers. Internal - Summit\'s warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager
Responsibilities
Thoroughly understand all product capabilities, features, and benefits as well as Summit\'s market conditions, product warranties and services
Develop new and existing customer relationships by providing Summit solutions and products to meet the customers\' needs
Assist customers over the phone or via internet with orders, quotations, and product questions
Negotiate profitable pricing with both customers and suppliers
Proactively follow up on customer orders, challenges, and needs
Resolve customer concerns and issues as efficiently and effectively as possible
Assist counter and warehouse associates as needed
Qualifications Essential Qualifications and Experience
Excellent interpersonal and communication skills, both oral and written
Time management - ability to organize and manage multiple priorities and meet deadlines
Flexibility - ability to effectively adapt to change
High school diploma or GED
Beneficial Skills and Experience
Ability to perform duties with minimal supervision
Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors\' Education Program (EPEC)
3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Physical Challenges
Consistent sitting for hours at a time
Consistent use of keyboard and mouse
Must be able to lift 5 pounds on a regular and consistent basis
Ability to climb stairs on occasion
Majority of job is located inside office during regular office hours of operation
Direct Reports:
No direct reports
FLSA Status:
Non-exempt salaried
What We Offer You We offer great family-friendly benefits to full-time associates:
Healthcare plans
Dental & vision
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Opportunity to become a shareholder
Employer-paid short- and long-term disability
Employer-paid life insurance for spouse and dependents
Robust wellness program
Gym reimbursement
Employee Assistance Program (EAP)
Tuition reimbursement
Earned wage access
Summit Electric Supply offers tuition reimbursement, and earned wage access.
We\'re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Learn More About Us Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we\'re \"Powering Progress for Future Generations.\"
Learn more at summit.com/about-us
Summit Electric Supply is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Equal Employment Opportunity Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
#J-18808-Ljbffr