Member Service Representative II - Voorhees
First Harvest Credit Union, Voorhees Township, NJ, United States
Overview
The MSR II is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The MSR II also helps members manage their accounts, resolve any issues, and ensure compliance with regulatory requirements.
Key Responsibilities
Adheres the FHCU Service Standards as established.
Conducts basic and complex transactions in a professional, courteous manner, including but not limited to deposits, transfers, withdrawals, payments, wire transfer paperwork, stop payments, payroll setup, opening/closing accounts, and all other financial and non-financial transactions for members.
Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs.
Meets established individual and group sales goals by using various sales techniques.
Responds to member inquiries regarding the operation of accounts, access to services, and assists members in making the most effective usage of service offerings.
Performs duties with limited supervision and resolves issues within the scope of authority assigned.
Executes loan applications and disbursements.
Makes outbound calls to members regarding outstanding loan approvals, various credit union products and services.
Attends offsite events to increase membership within our Select Employer Groups.
Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department.
Represents the credit union at various community events and assists the manager with business development duties when necessary.
Performs other duties or special projects as assigned.
Qualification Requirements Education
High School Diploma or GED required
Associate's degree preferred
Experience
Minimum of 6 months experience working as a MSR I, or related position in a financial institution
Prior sales experience, preferred
Skills & Competencies
Knowledge of general banking regulations and credit union policies and procedures
Proficient with Microsoft Office Suite, Outlook and using the Internet
Excellent communication and interpersonal skills
Excellent customer service skills
Professional appearance and demeanor
Ability to work with limited supervision and exercise judgement
Basic knowledge of sales techniques
Available to travel to other branches when required
Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service
Strong knowledge of consumer lending, regulatory requirements and loan processing
Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies
Strong problem solving and decision-making abilities to address member concerns and operational challenges effectively
Knowledge of credit union products, services and compliance regulations
DNA core system experience is a plus but not required
Salary The base pay for this position is $21/hr. A $.50 premium may be added if the applicant is able to demonstrate a proficiency in both English & Spanish (oral & written).
Benefits We offer a range of benefits and perks based on eligibility. These benefits include:
Health, Dental, and Vision Insurance
Company Paid Short Term (STD) & Long Term Disability (LTD)
Company Paid Employee Basic Term Life Insurance
Voluntary Term Life Insurance for Spouse & Child(ren)
Critical Illness, Accident, and Hospital Indemnity Insurance
Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses
Tuition Reimbursement
Employee Discount on Loans, Travel, Tickets, and More!
401k Match of up to 5% + A Free Annual Retirement Planning Session
11 Paid Company Holidays
Up to 8 paid hours for community volunteerism
Full time employees accrue 40 hours of sick, 10 days of PTO, & 1 personal holiday annually. PTO increases to 15 days after the 1st completed year!
Physical Requirements The physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more and perform repetitive hand movements on a keyboard.
Americans with Disabilities Act (ADA) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request an accommodation please contact Human Resources at 856-232-9000 ext. 5104 or via email to HR@firstharvestcu.com.
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Key Responsibilities
Adheres the FHCU Service Standards as established.
Conducts basic and complex transactions in a professional, courteous manner, including but not limited to deposits, transfers, withdrawals, payments, wire transfer paperwork, stop payments, payroll setup, opening/closing accounts, and all other financial and non-financial transactions for members.
Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs.
Meets established individual and group sales goals by using various sales techniques.
Responds to member inquiries regarding the operation of accounts, access to services, and assists members in making the most effective usage of service offerings.
Performs duties with limited supervision and resolves issues within the scope of authority assigned.
Executes loan applications and disbursements.
Makes outbound calls to members regarding outstanding loan approvals, various credit union products and services.
Attends offsite events to increase membership within our Select Employer Groups.
Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union's training department.
Represents the credit union at various community events and assists the manager with business development duties when necessary.
Performs other duties or special projects as assigned.
Qualification Requirements Education
High School Diploma or GED required
Associate's degree preferred
Experience
Minimum of 6 months experience working as a MSR I, or related position in a financial institution
Prior sales experience, preferred
Skills & Competencies
Knowledge of general banking regulations and credit union policies and procedures
Proficient with Microsoft Office Suite, Outlook and using the Internet
Excellent communication and interpersonal skills
Excellent customer service skills
Professional appearance and demeanor
Ability to work with limited supervision and exercise judgement
Basic knowledge of sales techniques
Available to travel to other branches when required
Minimum of 2 years' experience in financial services with a strong background in lending, sales, and member service
Strong knowledge of consumer lending, regulatory requirements and loan processing
Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies
Strong problem solving and decision-making abilities to address member concerns and operational challenges effectively
Knowledge of credit union products, services and compliance regulations
DNA core system experience is a plus but not required
Salary The base pay for this position is $21/hr. A $.50 premium may be added if the applicant is able to demonstrate a proficiency in both English & Spanish (oral & written).
Benefits We offer a range of benefits and perks based on eligibility. These benefits include:
Health, Dental, and Vision Insurance
Company Paid Short Term (STD) & Long Term Disability (LTD)
Company Paid Employee Basic Term Life Insurance
Voluntary Term Life Insurance for Spouse & Child(ren)
Critical Illness, Accident, and Hospital Indemnity Insurance
Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses
Tuition Reimbursement
Employee Discount on Loans, Travel, Tickets, and More!
401k Match of up to 5% + A Free Annual Retirement Planning Session
11 Paid Company Holidays
Up to 8 paid hours for community volunteerism
Full time employees accrue 40 hours of sick, 10 days of PTO, & 1 personal holiday annually. PTO increases to 15 days after the 1st completed year!
Physical Requirements The physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more and perform repetitive hand movements on a keyboard.
Americans with Disabilities Act (ADA) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request an accommodation please contact Human Resources at 856-232-9000 ext. 5104 or via email to HR@firstharvestcu.com.
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