Sales Support Coordinator
Coates Group, Chicago, IL, United States
Overview
Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters located in Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. This role provides operational support to our internal and external stakeholders throughout an order/project\'s lifecycle. By communicating effectively to the customer to ensure we are capturing their needs, cross referencing reporting, effectively quoting, maintaining the health of the sales orders and removing barriers for invoicing. The Sales Support Coordinator contributes to maintaining project and orders health throughout the quoting to invoice process. Responsibilities
Project/Order documentation management Cross collaborative communications (Internal/external Stakeholders) Deliver outstanding customer service by promptly responding to customer inquiries via various channels, such as phone or email. Resolve customer complaints and concerns with professionalism and empathy. Manage customer issues building a positive customer experience Remove blockers presented in the order lifecycle Investigate and solution for process gaps Ensuring proper order maintenance to create seamless invoicing flow Qualifications
High school diploma or equivalent; Bachelor's degree is a plus. 1/2 years of Customer service background Proficient in Microsoft Office, particularly Excel. Capabilities
Strong written and verbal communications skills Effective collaboration with internal and external stakeholders Ability to build and maintain positive customer relationships Solution based mindset Salary:
$57,000 - $65,000 a year Full Salary Range: $57,000/year (minimum), $61,000/year (midpoint), $65,000/ (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum. About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. The company supports Equality + Empowerment Initiatives. The benefits include an annual market competitive bonus program and our Thrive Program with flexible work options to support health and wellbeing, a Global Wellness paid day off, and a Give Back Day for community impact. Be inspired To Be More
We skip the red tape and aim to stay nimble. We’re proud of what we’ve achieved and excited by what’s ahead. We encourage ideas and perspectives because more ideas make us better. We work hard but have fun along the way, push boundaries while staying authentic, and value the principles that brought us here as we move forward. EEO Statement
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert
Employment Scam Advisory: Coates has become aware of impersonation attempts. Do not respond to suspicious emails or provide personal information. All applications must be submitted through our official channels.
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Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. We work in over 50 global markets and have 9 offices around the world, with a global headquarters located in Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. This role provides operational support to our internal and external stakeholders throughout an order/project\'s lifecycle. By communicating effectively to the customer to ensure we are capturing their needs, cross referencing reporting, effectively quoting, maintaining the health of the sales orders and removing barriers for invoicing. The Sales Support Coordinator contributes to maintaining project and orders health throughout the quoting to invoice process. Responsibilities
Project/Order documentation management Cross collaborative communications (Internal/external Stakeholders) Deliver outstanding customer service by promptly responding to customer inquiries via various channels, such as phone or email. Resolve customer complaints and concerns with professionalism and empathy. Manage customer issues building a positive customer experience Remove blockers presented in the order lifecycle Investigate and solution for process gaps Ensuring proper order maintenance to create seamless invoicing flow Qualifications
High school diploma or equivalent; Bachelor's degree is a plus. 1/2 years of Customer service background Proficient in Microsoft Office, particularly Excel. Capabilities
Strong written and verbal communications skills Effective collaboration with internal and external stakeholders Ability to build and maintain positive customer relationships Solution based mindset Salary:
$57,000 - $65,000 a year Full Salary Range: $57,000/year (minimum), $61,000/year (midpoint), $65,000/ (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum. About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone. Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. The company supports Equality + Empowerment Initiatives. The benefits include an annual market competitive bonus program and our Thrive Program with flexible work options to support health and wellbeing, a Global Wellness paid day off, and a Give Back Day for community impact. Be inspired To Be More
We skip the red tape and aim to stay nimble. We’re proud of what we’ve achieved and excited by what’s ahead. We encourage ideas and perspectives because more ideas make us better. We work hard but have fun along the way, push boundaries while staying authentic, and value the principles that brought us here as we move forward. EEO Statement
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Fraud Alert
Employment Scam Advisory: Coates has become aware of impersonation attempts. Do not respond to suspicious emails or provide personal information. All applications must be submitted through our official channels.
#J-18808-Ljbffr