Customer Service Representative
Rodenhiser Home Services, Inc., Holliston, MA, United States
Overview
At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise: Nice People. Great Service. And that experience begins the moment the phone rings. We’re looking for an onsite Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.
Responsibilities
Convert incoming client requests into booked service appointments
Respond to client requests via phone, text and email, resolving issues and promoting the brand
Collaborate with field and office teams to create seamless service experiences
Participate in training to boost booked calls
Maintain and update client database with complete and accurate information
Make outbound calls
Be available for On-Call duties
Qualifications
Highly motivated – friendly, composed, and confident on the phone
Detail-oriented, organized, and able to handle multiple priorities
A problem solver with analytical skills
A great communicator with strong verbal and written communication skills
IT competent: proficient with computer and phone systems
High school education or equivalent
Two years’ proven track record in customer service, preferred
What We Offer
A career with purpose and growth in a respected, family-owned business
A supportive team that takes pride in helping clients and each other
Leadership that values your voice, your time, and your future
A culture where Nice People deliver Great Service – and it starts with you
Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.
Comprehensive Benefits Package
Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
Time Off: Paid Vacation, Holidays, Parental Leave
Financial: 401(k) match
Growth: Tuition reimbursement, career development
Perks: Product discounts and more
Join the team where your voice matters and your work makes a difference.
#J-18808-Ljbffr
Responsibilities
Convert incoming client requests into booked service appointments
Respond to client requests via phone, text and email, resolving issues and promoting the brand
Collaborate with field and office teams to create seamless service experiences
Participate in training to boost booked calls
Maintain and update client database with complete and accurate information
Make outbound calls
Be available for On-Call duties
Qualifications
Highly motivated – friendly, composed, and confident on the phone
Detail-oriented, organized, and able to handle multiple priorities
A problem solver with analytical skills
A great communicator with strong verbal and written communication skills
IT competent: proficient with computer and phone systems
High school education or equivalent
Two years’ proven track record in customer service, preferred
What We Offer
A career with purpose and growth in a respected, family-owned business
A supportive team that takes pride in helping clients and each other
Leadership that values your voice, your time, and your future
A culture where Nice People deliver Great Service – and it starts with you
Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.
Comprehensive Benefits Package
Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
Time Off: Paid Vacation, Holidays, Parental Leave
Financial: 401(k) match
Growth: Tuition reimbursement, career development
Perks: Product discounts and more
Join the team where your voice matters and your work makes a difference.
#J-18808-Ljbffr