Customer Services - Technical after sales
Legal Solutions, Oklahoma City, OK, United States
After-Sales Associate - Mon to Fri 9am till 5pm
Berkshire
Essential Technical Knowledge
Proven experience in plumbing and bathroom products
(essential).
Ability to read and interpret technical drawings.
Strong understanding of safety standards.
Experience with Root Cause Analysis (RCA).
About the Role The role combines 70% customer service and 30% technical support, ideal for someone who thrives in both problem‑solving and customer‑facing environments.
Customer Support & Service Management
Act as the primary point of contact for after-sales enquiries.
Manage service requests, complaints, and technical queries via phone and email.
Deliver timely and professional resolutions.
Build strong, lasting customer relationships that drive satisfaction and loyalty.
Technical Support & Troubleshooting
Diagnose and resolve plumbing and bathroom-related technical issues.
Provide clear remote guidance on installation, maintenance, and troubleshooting.
Apply structured problem‑solving techniques, including Root Cause Analysis.
Spare Parts & Service Coordination
Liaise with warehouse teams to arrange replacement parts.
Maintain accurate spare parts records and service documentation.
Documentation & Reporting
Process service orders on the ERP system, ensuring accurate sales/purchase order tracking.
Produce service performance and product reports.
Identify trends and recurring issues to support continuous improvement.
Key Skills
Excellent troubleshooting and diagnostic ability.
Clear and confident communication skills.
Strong customer‑focused mindset.
Well‑organised with effective time management.
Ability to write clear technical reports.
Willingness to travel for site support when required.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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Berkshire
Essential Technical Knowledge
Proven experience in plumbing and bathroom products
(essential).
Ability to read and interpret technical drawings.
Strong understanding of safety standards.
Experience with Root Cause Analysis (RCA).
About the Role The role combines 70% customer service and 30% technical support, ideal for someone who thrives in both problem‑solving and customer‑facing environments.
Customer Support & Service Management
Act as the primary point of contact for after-sales enquiries.
Manage service requests, complaints, and technical queries via phone and email.
Deliver timely and professional resolutions.
Build strong, lasting customer relationships that drive satisfaction and loyalty.
Technical Support & Troubleshooting
Diagnose and resolve plumbing and bathroom-related technical issues.
Provide clear remote guidance on installation, maintenance, and troubleshooting.
Apply structured problem‑solving techniques, including Root Cause Analysis.
Spare Parts & Service Coordination
Liaise with warehouse teams to arrange replacement parts.
Maintain accurate spare parts records and service documentation.
Documentation & Reporting
Process service orders on the ERP system, ensuring accurate sales/purchase order tracking.
Produce service performance and product reports.
Identify trends and recurring issues to support continuous improvement.
Key Skills
Excellent troubleshooting and diagnostic ability.
Clear and confident communication skills.
Strong customer‑focused mindset.
Well‑organised with effective time management.
Ability to write clear technical reports.
Willingness to travel for site support when required.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
#J-18808-Ljbffr