Bilingual Loan Servicing Collections Specialist
Credit9, Phoenix, AZ, United States
Overview
Credit9 is seeking a Bilingual Loan Servicing Collections Specialist to join our team. As a
Collections Specialist , you will assist in the daily communications and servicing of past-due accounts on an inbound and outbound basis. The Collections Agent will work directly with clients to resolve delinquency by creating payment plans and assisting with enrollment in hardship assistance programs to help prevent future delinquency, while working closely with and being supported by the Team Lead and Collections Supervisor.
Compensation Compensation: $21.00-$23.00 per hour depending on experience plus bonus.
Location Location: Remote - Must be located within the United States.
Responsibilities
Improve overall portfolio health through the assistance of past-due clients
Maintain proper communications including, but not limited to:
Inbound and Outbound Calls
Inbound and Outbound Emails
Servicing via SMS messaging and online chats
Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics
Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor
Ensure adherence to the Loan Servicing guidelines
Professionally handle escalated customer service issues before passing off a customer
Perform other related duties as assigned
Requirements
Fluent in both English and Spanish.
3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans
Call Center experience
Proficient with Microsoft Office and Google Suite
Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.)
Outstanding verbal and written communication skills.
Superior multi-tasking skills
Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team
Professional presentation and demeanor
Education
High School diploma or equivalent required
Bachelor’s degree preferred
Company Benefits
Ongoing training and development
Opportunity for career advancement
Medical
Dental
Vision
Company Paid Group Life / AD&D Insurance
7 Paid Holidays and 2 Floating Holiday Days to use at will
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k) match
Referral Program
Equal Opportunity Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
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Collections Specialist , you will assist in the daily communications and servicing of past-due accounts on an inbound and outbound basis. The Collections Agent will work directly with clients to resolve delinquency by creating payment plans and assisting with enrollment in hardship assistance programs to help prevent future delinquency, while working closely with and being supported by the Team Lead and Collections Supervisor.
Compensation Compensation: $21.00-$23.00 per hour depending on experience plus bonus.
Location Location: Remote - Must be located within the United States.
Responsibilities
Improve overall portfolio health through the assistance of past-due clients
Maintain proper communications including, but not limited to:
Inbound and Outbound Calls
Inbound and Outbound Emails
Servicing via SMS messaging and online chats
Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics
Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor
Ensure adherence to the Loan Servicing guidelines
Professionally handle escalated customer service issues before passing off a customer
Perform other related duties as assigned
Requirements
Fluent in both English and Spanish.
3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans
Call Center experience
Proficient with Microsoft Office and Google Suite
Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.)
Outstanding verbal and written communication skills.
Superior multi-tasking skills
Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team
Professional presentation and demeanor
Education
High School diploma or equivalent required
Bachelor’s degree preferred
Company Benefits
Ongoing training and development
Opportunity for career advancement
Medical
Dental
Vision
Company Paid Group Life / AD&D Insurance
7 Paid Holidays and 2 Floating Holiday Days to use at will
Paid Time Off
Flexible Spending/HSA
Employee Assistance Program (EAP)
401(k) match
Referral Program
Equal Opportunity Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
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