Customer Service Representative
Inside Lighting, Irvine, CA, United States
Overview
Ledra Brands is seeking a Customer Service Representative to join our Customer Service Department. Location: Irvine, California. You will be developing new and nurturing long-term relationships with territory reps, agencies, customers, and inside staff. In addition, you will be order processing simple to very complex orders and communicating via phone/email, ensuring that all duties and tasks are completed in an accurate and timely manner.
Responsibilities
Ensure our customers receive excellent customer service.
Building relationships with our sales reps.
Process orders, provide product availability and order status (ESD) via phone and email.
Provide tracking information and issue Returned Material Authorizations (RMA).
The capability to address job issues and deliver optimal solutions.
Strong organizational skills with focus on data entry and record keeping.
Assist customers with all post sales inquiries and questions, in a timely manner.
Perform other related duties as assigned.
Minimum Qualifications (Knowledge, Skills, And Abilities)
Excellent written and verbal communication skills.
Strong team player that is highly motivated and can work independently,
detailed oriented, organized and efficient.
Excellent technical capabilities to include MS Office (Word and Excel).
Ability to handle multiple tasks in a fast-paced environment.
Willingness to learn new product information and seize opportunities to expand your job knowledge.
Strong Customer Service experience. Minimum of 5 years’ experience is preferred.
Knowledge of NetSuite software is PLUS!
Lighting Sales Experience is a must!
Note: The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
Apply today by sending your resume to Careers@ledrabrands.com
Apply Now »
#J-18808-Ljbffr
Responsibilities
Ensure our customers receive excellent customer service.
Building relationships with our sales reps.
Process orders, provide product availability and order status (ESD) via phone and email.
Provide tracking information and issue Returned Material Authorizations (RMA).
The capability to address job issues and deliver optimal solutions.
Strong organizational skills with focus on data entry and record keeping.
Assist customers with all post sales inquiries and questions, in a timely manner.
Perform other related duties as assigned.
Minimum Qualifications (Knowledge, Skills, And Abilities)
Excellent written and verbal communication skills.
Strong team player that is highly motivated and can work independently,
detailed oriented, organized and efficient.
Excellent technical capabilities to include MS Office (Word and Excel).
Ability to handle multiple tasks in a fast-paced environment.
Willingness to learn new product information and seize opportunities to expand your job knowledge.
Strong Customer Service experience. Minimum of 5 years’ experience is preferred.
Knowledge of NetSuite software is PLUS!
Lighting Sales Experience is a must!
Note: The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.
Apply today by sending your resume to Careers@ledrabrands.com
Apply Now »
#J-18808-Ljbffr