Senior Enrollment Services Representative
Rhode Island College, Providence, RI, United States
Please see Special Instructions for more details.
Candidates selected for further consideration may be required to complete a practical exercise. The exercise is a candidate screening tool which is typically used to access computer software skills specific to the job. Examples include but are not limited to Microsoft Word (mail merge, formatting, etc.), Microsoft Excel (charts, tables, formulas, etc.), and typing.
Upon hire, candidate may be required to arrange for an official transcript of highest degree earned to be mailed/transmitted directly from the institution to RIC.
Posting Information Position Information
Posting Number CS00615
Position Title
Division Administration and Finance Division
Department Name Office of the Bursar
Position Type Staff – Classified
General Statement of Duties To provide high level Enrollment Services clerical support; to troubleshoot problems and resolve questions involving the Student Financial Aid, Registrar’s and Bursar’s areas; provide information on a wide variety of Enrollment Services questions and subjects, including the maintenance of student financial and employment records; to receive and disburse currency and checks according to established procedure; to perform complex word processing and data entry functions using word processing, database and spreadsheet software.
Supervision Supervision Received: Works under general supervision of a superior, with some latitude for the exercise of independent judgement; work is monitored, reviewed in process and upon completion for accuracy and adherence to desired objectives.
Supervision Exercised: As required, may supervise the work of a small group of Enrollment Services support staff.
Position Overview The Bursar’s Office Senior Enrollment Services Representative ( SESR ) is the primary point of contact for customers needing assistance from the Office of the Bursar which provides student account billing and processes all funds coming into the College. This position is responsible for front of house operations including front window and call center service. Daily tasks include payment processing, reconciling accounts, account review and troubleshooting requiring some knowledge of Financial Aid, refunds and Records functions. The SESR also performs general clerical tasks as assigned by Bursar or Assistants. Position requires working closely with colleagues within the office as well as collaboration with all departments particularly Student Loan, Collections, Financial Aid, Records and Admissions. The SESR will also assist with supervision of student employees.
Illustrative Examples of Work Performed
To research and respond to Enrollment Services requests (both in-person and telephone), concerning, but not limited to, registration and records, student financial assistance and employment, billing and collections.
To collect payments, including checks for confirmation deposits, housing deposits and outside loans and scholarships.
To be responsible for the receiving, receipting and balancing of money and checks with accuracy and speed.
To record Enrollment Services’ transactions in books of original entry and to post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications.
To reconcile Enrollment Services; records with those of the University’s General Accounting Office and/or Grant and Research Accounting Office in order to assure complete agreement of records of disbursements, receipts, outstanding orders, and balances.
To process transcript requests, payroll authorization forms, promissory notes, and verifications of enrollment.
To review financial aid applications for completeness, requesting missing information when necessary.
To respond to verbal, in-person and written requests, and troubleshoot and resolve problems directly related to Enrollment Services.
To disseminate information concerning fee schedules, payment plans, fee waivers, sanctions and refunds, and to assist in the dissemination of Enrollment Services printed materials and correspondence.
To perform complex word processing, database spread sheet functions.
Education Such as may have been gained through: graduation from a senior high school, including or supplemented by completion of courses in commercial math.
Experience Such as may have been gained through: employment involving enrollment service practices, including the procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use of word processing, database and spreadsheet software.
Or Combination of Education and Experience Any combination of education and experience that shall be substantially equivalent to the above education and experience.
Additional Required Qualifications Knowledges Skills and Capacities
A familiarity with the broad range of principles, practices and techniques associated with enrollment services and computer systems used to support enrollment services; a working knowledge of the procedures and practices used in handling andaccounting for the receipt and disbursement of monies; a working knowledge of the principles and practices of bookkeeping; ability to perform complex tabulations and arithmetical computations, to accurately count and disburse money and to perform word processing, database and spreadsheet functions with speed and accuracy; ability to deal courteously with customers.
*Note: 40 net WPM – 5 minutes
Preferred Qualifications FLSA
FLSA Non-Exempt
Full Time / Part Time
Full Time / Part Time Full-time
Work Schedule 35 hours/week Monday through Friday 8:30AM – 4:30PM Office of the Bursar
Academic or Calendar Year
Academic or Calendar Year Calendar
Full-time employees enjoy an array of benefits including:
Health and Wellness – Medical, Dental & Vision Wellness Incentives and Rewards Paid time Off – Vacation, Sick & Holiday Retirement Benefits Disability and Insurance Benefits Education Benefits – Tuition waivers for RIC , CCRI & URI . For a complete listing, visit
Employee Benefits .
Candidates selected for further consideration may be required to complete a practical exercise. The exercise is a candidate screening tool which is typically used to access computer software skills specific to the job. Examples include but are not limited to Microsoft Word (mail merge, formatting, etc.), Microsoft Excel (charts, tables, formulas, etc.), and typing.
Upon hire, candidate may be required to arrange for an official transcript of highest degree earned to be mailed/transmitted directly from the institution to RIC.
AA/EEO/ADA Statement As an Affirmative Action/Equal Opportunity institution that values and is committed to inclusion and expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application.
Supplemental Questions Required fields are indicated with an asterisk (*).
Required Documents Resume Optional Documents
Cover Letter
Rhode Island College 600 Mount Pleasant Avenue Providence, RI 02908 (401) 456-8216 www.ric.edu
#J-18808-Ljbffr
Upon hire, candidate may be required to arrange for an official transcript of highest degree earned to be mailed/transmitted directly from the institution to RIC.
Posting Information Position Information
Posting Number CS00615
Position Title
Division Administration and Finance Division
Department Name Office of the Bursar
Position Type Staff – Classified
General Statement of Duties To provide high level Enrollment Services clerical support; to troubleshoot problems and resolve questions involving the Student Financial Aid, Registrar’s and Bursar’s areas; provide information on a wide variety of Enrollment Services questions and subjects, including the maintenance of student financial and employment records; to receive and disburse currency and checks according to established procedure; to perform complex word processing and data entry functions using word processing, database and spreadsheet software.
Supervision Supervision Received: Works under general supervision of a superior, with some latitude for the exercise of independent judgement; work is monitored, reviewed in process and upon completion for accuracy and adherence to desired objectives.
Supervision Exercised: As required, may supervise the work of a small group of Enrollment Services support staff.
Position Overview The Bursar’s Office Senior Enrollment Services Representative ( SESR ) is the primary point of contact for customers needing assistance from the Office of the Bursar which provides student account billing and processes all funds coming into the College. This position is responsible for front of house operations including front window and call center service. Daily tasks include payment processing, reconciling accounts, account review and troubleshooting requiring some knowledge of Financial Aid, refunds and Records functions. The SESR also performs general clerical tasks as assigned by Bursar or Assistants. Position requires working closely with colleagues within the office as well as collaboration with all departments particularly Student Loan, Collections, Financial Aid, Records and Admissions. The SESR will also assist with supervision of student employees.
Illustrative Examples of Work Performed
To research and respond to Enrollment Services requests (both in-person and telephone), concerning, but not limited to, registration and records, student financial assistance and employment, billing and collections.
To collect payments, including checks for confirmation deposits, housing deposits and outside loans and scholarships.
To be responsible for the receiving, receipting and balancing of money and checks with accuracy and speed.
To record Enrollment Services’ transactions in books of original entry and to post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications.
To reconcile Enrollment Services; records with those of the University’s General Accounting Office and/or Grant and Research Accounting Office in order to assure complete agreement of records of disbursements, receipts, outstanding orders, and balances.
To process transcript requests, payroll authorization forms, promissory notes, and verifications of enrollment.
To review financial aid applications for completeness, requesting missing information when necessary.
To respond to verbal, in-person and written requests, and troubleshoot and resolve problems directly related to Enrollment Services.
To disseminate information concerning fee schedules, payment plans, fee waivers, sanctions and refunds, and to assist in the dissemination of Enrollment Services printed materials and correspondence.
To perform complex word processing, database spread sheet functions.
Education Such as may have been gained through: graduation from a senior high school, including or supplemented by completion of courses in commercial math.
Experience Such as may have been gained through: employment involving enrollment service practices, including the procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use of word processing, database and spreadsheet software.
Or Combination of Education and Experience Any combination of education and experience that shall be substantially equivalent to the above education and experience.
Additional Required Qualifications Knowledges Skills and Capacities
A familiarity with the broad range of principles, practices and techniques associated with enrollment services and computer systems used to support enrollment services; a working knowledge of the procedures and practices used in handling andaccounting for the receipt and disbursement of monies; a working knowledge of the principles and practices of bookkeeping; ability to perform complex tabulations and arithmetical computations, to accurately count and disburse money and to perform word processing, database and spreadsheet functions with speed and accuracy; ability to deal courteously with customers.
*Note: 40 net WPM – 5 minutes
Preferred Qualifications FLSA
FLSA Non-Exempt
Full Time / Part Time
Full Time / Part Time Full-time
Work Schedule 35 hours/week Monday through Friday 8:30AM – 4:30PM Office of the Bursar
Academic or Calendar Year
Academic or Calendar Year Calendar
Full-time employees enjoy an array of benefits including:
Health and Wellness – Medical, Dental & Vision Wellness Incentives and Rewards Paid time Off – Vacation, Sick & Holiday Retirement Benefits Disability and Insurance Benefits Education Benefits – Tuition waivers for RIC , CCRI & URI . For a complete listing, visit
Employee Benefits .
Candidates selected for further consideration may be required to complete a practical exercise. The exercise is a candidate screening tool which is typically used to access computer software skills specific to the job. Examples include but are not limited to Microsoft Word (mail merge, formatting, etc.), Microsoft Excel (charts, tables, formulas, etc.), and typing.
Upon hire, candidate may be required to arrange for an official transcript of highest degree earned to be mailed/transmitted directly from the institution to RIC.
AA/EEO/ADA Statement As an Affirmative Action/Equal Opportunity institution that values and is committed to inclusion and expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application.
Supplemental Questions Required fields are indicated with an asterisk (*).
Required Documents Resume Optional Documents
Cover Letter
Rhode Island College 600 Mount Pleasant Avenue Providence, RI 02908 (401) 456-8216 www.ric.edu
#J-18808-Ljbffr