Shuttles Ambassador
Del Mar Fairgrounds, Del Mar, CA, United States
Job Overview
This position provides a variety excellent customer service functions (e.g., customer relations, crowd control, loading and unloading passengers from shuttle buses). Duties and Responsibilities include, but are not limited, to the following: Greets guests with a friendly smile, warm welcomes and thank you. Provides prompt and courteous customer service by evaluating guests needs through empathy, listening, specific questioning and effectively resolves matters through appropriate action, service r solution. Provides guests with directions to different areas and information of activities planned for the day. Interacts with guests to provide assistance on all things related to guests to ensure they have an enjoyable experience. Consults guests and gets approval from guest before assisting them and moving their property. Provides memorable guest service while engaging with guests as you support guests flow and lines and capacity in your assigned area. Control access at shuttle buses loading and unloading areas and ensures all guests are in safe locations prior to bus departing. Greets and verbally assist guests getting on and off the shuttle bus. Complies with all safety policies, guidelines, and procedures. Performs other related duties as assigned. Qualifications
Excellent customer service, communications skills, and problem-solving skills. Good judgement and professionalism. Ability to work cooperatively with team members and others. Must be at least 18 years of age. Working Conditions
Ability to stand for long periods of time. Moves objects up to 50 pounds. Involves some exposure to hazards or physical risk that require following safety precautions. Works outdoors and is exposed to weather conditions, dust, dirt, and exhaust fumes. Works a flexible scheduleincluding nights, weekends and holidays when necessary.
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This position provides a variety excellent customer service functions (e.g., customer relations, crowd control, loading and unloading passengers from shuttle buses). Duties and Responsibilities include, but are not limited, to the following: Greets guests with a friendly smile, warm welcomes and thank you. Provides prompt and courteous customer service by evaluating guests needs through empathy, listening, specific questioning and effectively resolves matters through appropriate action, service r solution. Provides guests with directions to different areas and information of activities planned for the day. Interacts with guests to provide assistance on all things related to guests to ensure they have an enjoyable experience. Consults guests and gets approval from guest before assisting them and moving their property. Provides memorable guest service while engaging with guests as you support guests flow and lines and capacity in your assigned area. Control access at shuttle buses loading and unloading areas and ensures all guests are in safe locations prior to bus departing. Greets and verbally assist guests getting on and off the shuttle bus. Complies with all safety policies, guidelines, and procedures. Performs other related duties as assigned. Qualifications
Excellent customer service, communications skills, and problem-solving skills. Good judgement and professionalism. Ability to work cooperatively with team members and others. Must be at least 18 years of age. Working Conditions
Ability to stand for long periods of time. Moves objects up to 50 pounds. Involves some exposure to hazards or physical risk that require following safety precautions. Works outdoors and is exposed to weather conditions, dust, dirt, and exhaust fumes. Works a flexible scheduleincluding nights, weekends and holidays when necessary.
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