Life Sciences Client Relationship Manager
Cognizant, North Chicago, IL, United States
Overview
The Life Sciences IT Client Relationship Manager is a key contributor to the commercial side of Cognizant’s IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day-to-day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM's shared measures are margin, revenue, client satisfaction & employee retention. CRM role-specific measures are renewal win rates, revenue, and margin.
Cognizant Technology Solutions is currently seeking a highly skilled
Life Sciences Client Relationship Manager
who will be responsible for growing clients in the Chicago, IL. area. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s).
The qualified candidate must reside within the Chicago, IL. area or must be able to relocate to the Chicago area.
Key Responsibilities
Drive strategic pursuits encompassing small, medium and large deals, working cross-functionally within Cognizant to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.
Instrumental in growing the portfolio by 10% in 2026.
Spearhead internal teams (Service Lines, Solutions, Delivery) to develop and lead strategy and drive strategic initiatives.
Bring top notch communications expertise with the client and within Cognizant up to the CxO level. Adept at effective leadership communication.
Accountable for indirectly supervising end-to-end service delivery and ensuring all contractual commitments are met. Work with the customer to amend and approve changes as necessary.
Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry expertise.
Optimally lead and encourage the adjacent teams team members engaged in the services delivery. Mentors and develops them to drive exceptional client experience.
Required Experience
Consultative Selling in the Life Sciences IT Industry
Experience in Sales & Marketing, R&D and corporate functions in the Life Sciences Industry.
Minimum 10 years of experience in the Life Sciences Industry in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
Experience managing Client P&L of $15+ Million dollars including reporting and metric assessment for the account.
Parameters for Success
Strong Revenue Growth
Exceptional client handling
Consultative Selling
Effective Negotiations
Large Deal management
Influence and participate in Solution Design
Strong Presentation Skills
Deep knowledge of financial modelling
Preferred Experience
Deep Understanding of Client’s priorities and business models
Strategic thinking
Excellent Collaboration & Relationship building
Effective Problem-Solving Skills
Customer Focus
CXO Relationship management
MS or MBA degree preferred
Salary and Other Compensation The BASE SALARY for this position is $150,000 - $170,000 + Annual Bonus.
Benefits Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.
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Cognizant Technology Solutions is currently seeking a highly skilled
Life Sciences Client Relationship Manager
who will be responsible for growing clients in the Chicago, IL. area. Client Relationship Managers play a key role in our growth and are tasked with rapid business expansion within their assigned account(s), including managing business development and delivery objectives, top and bottom-line P&L, customer satisfaction, and the overall Account relationship for one or more key account(s).
The qualified candidate must reside within the Chicago, IL. area or must be able to relocate to the Chicago area.
Key Responsibilities
Drive strategic pursuits encompassing small, medium and large deals, working cross-functionally within Cognizant to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.
Instrumental in growing the portfolio by 10% in 2026.
Spearhead internal teams (Service Lines, Solutions, Delivery) to develop and lead strategy and drive strategic initiatives.
Bring top notch communications expertise with the client and within Cognizant up to the CxO level. Adept at effective leadership communication.
Accountable for indirectly supervising end-to-end service delivery and ensuring all contractual commitments are met. Work with the customer to amend and approve changes as necessary.
Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry expertise.
Optimally lead and encourage the adjacent teams team members engaged in the services delivery. Mentors and develops them to drive exceptional client experience.
Required Experience
Consultative Selling in the Life Sciences IT Industry
Experience in Sales & Marketing, R&D and corporate functions in the Life Sciences Industry.
Minimum 10 years of experience in the Life Sciences Industry in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
Experience managing Client P&L of $15+ Million dollars including reporting and metric assessment for the account.
Parameters for Success
Strong Revenue Growth
Exceptional client handling
Consultative Selling
Effective Negotiations
Large Deal management
Influence and participate in Solution Design
Strong Presentation Skills
Deep knowledge of financial modelling
Preferred Experience
Deep Understanding of Client’s priorities and business models
Strategic thinking
Excellent Collaboration & Relationship building
Effective Problem-Solving Skills
Customer Focus
CXO Relationship management
MS or MBA degree preferred
Salary and Other Compensation The BASE SALARY for this position is $150,000 - $170,000 + Annual Bonus.
Benefits Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, based on applicable law.
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