Event Manager
Fulton Alley, New Orleans, LA, United States
Overview
POSITION:
guest relations manager - Hourly LOCATION:
Fulton Alley REPORTS TO:
GENERAL MANAGER Job Description
The Fulton Alley Guest Relations Manager coordinates all reservations and event preparation and execution for Fulton Alley. The Guest Relations Manager oversees the collective coordination of the daily reservation & event information and resources alongside the Event Sales Manager and the Manager on Duty. They ensure compliance with all F&B policies, standards, and procedures, and assist the team in various positions during hours of operation as appropriate. The Guest Relations Manager also serves as the lead for the Front Desk Team. General Responsibilities
The below listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned. Guest Journey Captain Logistics Planning & Oversight Brand Ambassador Communication Event Preparation & Execution Inventory Management (Front Desk & Event Supplies) Performance (Hospitality) Management Labor Management / Productivity Communications and Guest Relationship Management The Guest Relations Manager must have excellent customer relationship management and communication skills, be polished and articulate, and use these skills to manage guest relationships in person and on the phone. They are always an active Brand Ambassador and pursue opportunities to increase visitation and build relationships with all guests. The Guest Relations Manager provides accurate and timely information to patrons, employees, leadership, and vendors, and continuously focuses on improving customer satisfaction to drive loyalty and deliver a genuinely memorable guest experience. Community Engagement
The Guest Relations Manager is responsible for comprehensive Front Desk readiness including pre-opening site inspections, event site visits, and coordination of resources to ensure seamless execution. They must stay up to date with the Marketing and Business Drivers calendar, to be aware of all city-wide and neighborhood events affecting business at Fulton Alley and ensure the Front Desk team is prepared to answer any and all questions from guests. Reservation & Event Planning and Operations
The Guest Relations Manager is responsible for all elements of reservations & event planning. They attend weekly BEO meetings that inform leadership of all events that will impact property operations and update the team on reservation demands and their forecasted impact on food and beverage sales. They coordinate logistics with HOH Operations, proactively communicate information, and set clear expectations for delivery to the operations team before and during the shift. They also conduct daily walkthroughs of Fulton Alley’s space to help ensure client satisfaction and quality standards. They must work well under pressure, be able to manage multiple activities simultaneously, and re-prioritize efforts when plans change, or the need arises. Hospitality & Guest Journey
The Guest Relations Manager is responsible for managing demand at the front desk (enforcing dress code where applicable, guiding reservations to their section, and introducing guests to their server). They are also responsible for delivering radical hospitality to all guests through effective management of the guest experience. They are the “Director of the Show” when acting as the manager on duty and are responsible for the consistent execution of the shift and private events. They pre-shift with OPS leadership to ensure staff are aware of their responsibilities and coach in the moment to guarantee a genuinely memorable experience. They ensure no guest leaves Fulton Alley dissatisfied and communicate proactively to deliver lasting hospitality. Administration
The Guest Relations Manager is responsible for facility appearance, organization, and management of all tools, systems, and processes. They are responsible for maintaining the front desk and event supplies inventory and notifying leadership and re-ordering when supplies are low. They also assist in controlling expenses throughout the shift by monitoring and reporting waste and ensuring productivity. They are responsible for ensuring the accuracy of all end-of-event responsibilities including ringing in the event properly to the POS and reconciling with Tripleseat. They are trained to execute all end-of-day responsibilities and effectively manage multiple projects, meet deadlines, and work well under pressure and within budget, consistently and efficiently. Qualifications
Excellent written and verbal communication skills Able to operate and/or quickly learn the Fulton Alley tech stack: Tripleseat, Toast, Quibica and Rex operating systems Flexibility to work nights, weekends, and holidays as business warrants Ability to work independently as well as a member of a team, with emphasis on ability to be a team leader Ability to establish and maintain effective and efficient relationships with all levels of staff and guests Demonstrate use of sound judgement and discretion in making decisions, which comply with established procedures as well as the ability to handle new situations Able to lift 25 lbs on a regular basis
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POSITION:
guest relations manager - Hourly LOCATION:
Fulton Alley REPORTS TO:
GENERAL MANAGER Job Description
The Fulton Alley Guest Relations Manager coordinates all reservations and event preparation and execution for Fulton Alley. The Guest Relations Manager oversees the collective coordination of the daily reservation & event information and resources alongside the Event Sales Manager and the Manager on Duty. They ensure compliance with all F&B policies, standards, and procedures, and assist the team in various positions during hours of operation as appropriate. The Guest Relations Manager also serves as the lead for the Front Desk Team. General Responsibilities
The below listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned. Guest Journey Captain Logistics Planning & Oversight Brand Ambassador Communication Event Preparation & Execution Inventory Management (Front Desk & Event Supplies) Performance (Hospitality) Management Labor Management / Productivity Communications and Guest Relationship Management The Guest Relations Manager must have excellent customer relationship management and communication skills, be polished and articulate, and use these skills to manage guest relationships in person and on the phone. They are always an active Brand Ambassador and pursue opportunities to increase visitation and build relationships with all guests. The Guest Relations Manager provides accurate and timely information to patrons, employees, leadership, and vendors, and continuously focuses on improving customer satisfaction to drive loyalty and deliver a genuinely memorable guest experience. Community Engagement
The Guest Relations Manager is responsible for comprehensive Front Desk readiness including pre-opening site inspections, event site visits, and coordination of resources to ensure seamless execution. They must stay up to date with the Marketing and Business Drivers calendar, to be aware of all city-wide and neighborhood events affecting business at Fulton Alley and ensure the Front Desk team is prepared to answer any and all questions from guests. Reservation & Event Planning and Operations
The Guest Relations Manager is responsible for all elements of reservations & event planning. They attend weekly BEO meetings that inform leadership of all events that will impact property operations and update the team on reservation demands and their forecasted impact on food and beverage sales. They coordinate logistics with HOH Operations, proactively communicate information, and set clear expectations for delivery to the operations team before and during the shift. They also conduct daily walkthroughs of Fulton Alley’s space to help ensure client satisfaction and quality standards. They must work well under pressure, be able to manage multiple activities simultaneously, and re-prioritize efforts when plans change, or the need arises. Hospitality & Guest Journey
The Guest Relations Manager is responsible for managing demand at the front desk (enforcing dress code where applicable, guiding reservations to their section, and introducing guests to their server). They are also responsible for delivering radical hospitality to all guests through effective management of the guest experience. They are the “Director of the Show” when acting as the manager on duty and are responsible for the consistent execution of the shift and private events. They pre-shift with OPS leadership to ensure staff are aware of their responsibilities and coach in the moment to guarantee a genuinely memorable experience. They ensure no guest leaves Fulton Alley dissatisfied and communicate proactively to deliver lasting hospitality. Administration
The Guest Relations Manager is responsible for facility appearance, organization, and management of all tools, systems, and processes. They are responsible for maintaining the front desk and event supplies inventory and notifying leadership and re-ordering when supplies are low. They also assist in controlling expenses throughout the shift by monitoring and reporting waste and ensuring productivity. They are responsible for ensuring the accuracy of all end-of-event responsibilities including ringing in the event properly to the POS and reconciling with Tripleseat. They are trained to execute all end-of-day responsibilities and effectively manage multiple projects, meet deadlines, and work well under pressure and within budget, consistently and efficiently. Qualifications
Excellent written and verbal communication skills Able to operate and/or quickly learn the Fulton Alley tech stack: Tripleseat, Toast, Quibica and Rex operating systems Flexibility to work nights, weekends, and holidays as business warrants Ability to work independently as well as a member of a team, with emphasis on ability to be a team leader Ability to establish and maintain effective and efficient relationships with all levels of staff and guests Demonstrate use of sound judgement and discretion in making decisions, which comply with established procedures as well as the ability to handle new situations Able to lift 25 lbs on a regular basis
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