Head of Human Resources Communications, Director
Citigroup Inc., New York, NY, United States
About the Team
The Corporate Communications team sits within Enterprise Services and Public Affairs (ESPA), which seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. Corporate Communications is a nimble team in ESPA that covers a broad scope of responsibilities, including executive communications, public engagements, corporate reputation programs as well as communications supporting our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce of more than 225,000 colleagues. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of ESPA globally.
About the Role The Director, Head of Human Resources Communications, is a key member of Citi's Global Communications team within the ESPA organization. Reporting to the Managing Director, Head of Corporate Communications, the Director will be instrumental in delivering high-quality, strategic communications that proactively engage colleagues on key HR priorities and objectives, both within the HR organization and companywide, as well as externally through media, speaking engagements and digital/social channels. The Director will work to help set the communications strategy and develop and execute communications with compelling content and messaging that both aligns with broader company objectives and resonates with colleagues. In addition, the Director will lead a team of professionals and coordinate closely with Communications colleagues across Citi’s lines of business, functions and regions.
Responsibilities
Oversee internal and external Human Resources communications
Develop and lead a communications strategy that enhances and protects Citi’s profile and reputation and reflects its strategic priorities
Develop and maintain strong working relationships with key media outlets
Lead executive communications for Chief Human Resources Officer and support functional leaders and partners in driving consistent messaging that has the right tone and information and is clear, conversational and engaging
Develop creative communications tactics to break through and resonate with colleagues globally while also leveraging various communication channels
Manage and assist in the development and production of a variety of communications materials, including talking points, FAQs, media statements, executive memos, etc.
Design and deliver communications plans that effectively manage change and associated risks
Lead a team of professionals that support key areas of work
Develop talent and manage performance of team to achieve a standard of excellence
Work cross-functionally with many teams across Citi, including business lines and other functional areas
Qualifications
Knowledge of communications and 15+ years of experience, including 8-10+ years' managerial experience
In-depth familiarity with both media relations and internal communications, preferably at a large, global organization
Experience pitching financial, business and industry publications
Ability to synthesize complex concepts to create key messages that are consistent but tailored to various stakeholders
Strong and prolific writing and editing skills
Skills in planning, organizing, prioritizing, and executing simultaneous projects and activities
Comfortable working in a fast-paced corporate environment with sensitive information
Takes initiative, anticipates next steps and sets high standards in all he/she does
Strong relationship management skills and experience working with stakeholders cross-functionally and globally
Creative, thoughtful approach to work product and regularly brings forward new ideas
Experience managing third-party agency relationships
Persuasive when presenting to larger groups or in regular meetings, both internally and externally
Exceptional attention to detail
Integrity, maturity, dependability, and a positive professional attitude
Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior executives
A team player who will implement initiatives effectively and motivate others to perform their task
A leader who will implement initiatives effectively and motivate others to contribute
Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization
Track record of success in delivering high quality work in a fast paced and dynamic environment
Critical competencies include oral communication, written communication, project management, relationship building, results orientation and strategic orientation
Education
Bachelor’s degree in business management, communications, marketing or another related field
Anticipated Posting Close Date: Mar 17, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. View Citi’s Accessibility at Citi and the Know Your Rights poster.
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About the Role The Director, Head of Human Resources Communications, is a key member of Citi's Global Communications team within the ESPA organization. Reporting to the Managing Director, Head of Corporate Communications, the Director will be instrumental in delivering high-quality, strategic communications that proactively engage colleagues on key HR priorities and objectives, both within the HR organization and companywide, as well as externally through media, speaking engagements and digital/social channels. The Director will work to help set the communications strategy and develop and execute communications with compelling content and messaging that both aligns with broader company objectives and resonates with colleagues. In addition, the Director will lead a team of professionals and coordinate closely with Communications colleagues across Citi’s lines of business, functions and regions.
Responsibilities
Oversee internal and external Human Resources communications
Develop and lead a communications strategy that enhances and protects Citi’s profile and reputation and reflects its strategic priorities
Develop and maintain strong working relationships with key media outlets
Lead executive communications for Chief Human Resources Officer and support functional leaders and partners in driving consistent messaging that has the right tone and information and is clear, conversational and engaging
Develop creative communications tactics to break through and resonate with colleagues globally while also leveraging various communication channels
Manage and assist in the development and production of a variety of communications materials, including talking points, FAQs, media statements, executive memos, etc.
Design and deliver communications plans that effectively manage change and associated risks
Lead a team of professionals that support key areas of work
Develop talent and manage performance of team to achieve a standard of excellence
Work cross-functionally with many teams across Citi, including business lines and other functional areas
Qualifications
Knowledge of communications and 15+ years of experience, including 8-10+ years' managerial experience
In-depth familiarity with both media relations and internal communications, preferably at a large, global organization
Experience pitching financial, business and industry publications
Ability to synthesize complex concepts to create key messages that are consistent but tailored to various stakeholders
Strong and prolific writing and editing skills
Skills in planning, organizing, prioritizing, and executing simultaneous projects and activities
Comfortable working in a fast-paced corporate environment with sensitive information
Takes initiative, anticipates next steps and sets high standards in all he/she does
Strong relationship management skills and experience working with stakeholders cross-functionally and globally
Creative, thoughtful approach to work product and regularly brings forward new ideas
Experience managing third-party agency relationships
Persuasive when presenting to larger groups or in regular meetings, both internally and externally
Exceptional attention to detail
Integrity, maturity, dependability, and a positive professional attitude
Strong communications (written, verbal and interpersonal) skills, including tact, diplomacy, and ability to influence senior executives
A team player who will implement initiatives effectively and motivate others to perform their task
A leader who will implement initiatives effectively and motivate others to contribute
Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization
Track record of success in delivering high quality work in a fast paced and dynamic environment
Critical competencies include oral communication, written communication, project management, relationship building, results orientation and strategic orientation
Education
Bachelor’s degree in business management, communications, marketing or another related field
Anticipated Posting Close Date: Mar 17, 2026
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. View Citi’s Accessibility at Citi and the Know Your Rights poster.
#J-18808-Ljbffr