Customer Relations Coordinator III - Client Services
Iowa State University, Ames, IA, United States
Position Title:Customer Relations Coordinator III - Client Services
Job Group:Professional & Scientific
Required Minimum Qualifications:High school diploma or equivalent and 5 years of related experience
Preferred Qualifications:Experience working in a veterinary, medical, or diagnostic laboratory environment.
Experience using a Laboratory Information Management System (LIMS) or other data management systems.
Experience managing a high‑volume, multi‑line phone system.
Previous experience working in a customer service, front desk, or administrative support role.
Job Description:
Summary
Are you energized by helping people, solving problems, and ensuring information is accurate and complete? The Veterinary Diagnostic Laboratory at Iowa State University is seeking a detail oriented and customer focused professional to join our Client Services team. As a Customer Relations Coordinator III, you will support veterinarians, producers, and animal health partners while contributing to work that protects animal and public health.
What You Will DoIn this client facing role, you will serve as an essential connection between customers and the diagnostic teams working on their behalf. You will:• Serve as the primary point of contact for clients and visitors by phone, email, and in person while providing clear guidance on VDL services, pricing, procedures, and testing needs• Troubleshoot client concerns, resolve service issues, and provide follow up on complex inquiries to ensure an excellent customer experience• Enter client information, submission details, and test requests into the laboratory information management system (LIMS) with accuracy and efficiency• Use IT developed queries to update client records, correct reporting errors, and incorporate externally sourced test results into final reports• Collaborate with VDL laboratorians, pathologists, IT staff, and fellow Client Services team members to support smooth diagnostic workflows and accurate reporting
Additional Role Information• Location: This position is on site within the College of Veterinary Medicine• Hours: Monday through Friday, 8:00 AM to 5:00 PM
About the Department:
The Iowa State University Veterinary Diagnostic Laboratory is a nationally recognized full-service animal health diagnostic facility supporting veterinarians, livestock producers, and state and federal agencies. As part of the College of Veterinary Medicine, the VDL plays a vital role in protecting animal health, advancing diagnostic research, and supporting Iowa’s agricultural industry. The Client Services team ensures that every client receives accurate information, timely results, and exceptional support, making this position an essential part of the VDL’s mission.
Example of Duties• Provides product information, recommendations, and suggestions to meet customer needs.• Explains policies, procedures, and offerings to customers.• Fulfills customer requests, invoices, billing, orders, etc.• Resolves customer issues.• Coordinates special projects.• Maintains and builds customer relationships.• Selects and liaises with vendors.• Assists with marketing, promotions, and sales.Level Guidelines• Senior-level position applies advanced and specialized expertise and competencies• Typically receives general supervision with high level guidance on the most complex assignments• Completes assignments which are moderately difficult or difficult• Resolves issues, including atypical issues, and makes recommendations• May lead projects of limited scope• Functions as “go to.” Responds to inquiries and requests from others inside and outside work area• May act as a lead, assigning tasks and providing guidance to lower level workers• May provide supervision to one to two other staff or lead a small work team• Provides guidance to students
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS805
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. Immigration sponsorship is not available for this position.
Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program
Original Posting Date: March 11, 2026
Posting Close Date:March 18, 2026
Job Requisition Number:R18786
By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
Job Group:Professional & Scientific
Required Minimum Qualifications:High school diploma or equivalent and 5 years of related experience
Preferred Qualifications:Experience working in a veterinary, medical, or diagnostic laboratory environment.
Experience using a Laboratory Information Management System (LIMS) or other data management systems.
Experience managing a high‑volume, multi‑line phone system.
Previous experience working in a customer service, front desk, or administrative support role.
Job Description:
Summary
Are you energized by helping people, solving problems, and ensuring information is accurate and complete? The Veterinary Diagnostic Laboratory at Iowa State University is seeking a detail oriented and customer focused professional to join our Client Services team. As a Customer Relations Coordinator III, you will support veterinarians, producers, and animal health partners while contributing to work that protects animal and public health.
What You Will DoIn this client facing role, you will serve as an essential connection between customers and the diagnostic teams working on their behalf. You will:• Serve as the primary point of contact for clients and visitors by phone, email, and in person while providing clear guidance on VDL services, pricing, procedures, and testing needs• Troubleshoot client concerns, resolve service issues, and provide follow up on complex inquiries to ensure an excellent customer experience• Enter client information, submission details, and test requests into the laboratory information management system (LIMS) with accuracy and efficiency• Use IT developed queries to update client records, correct reporting errors, and incorporate externally sourced test results into final reports• Collaborate with VDL laboratorians, pathologists, IT staff, and fellow Client Services team members to support smooth diagnostic workflows and accurate reporting
Additional Role Information• Location: This position is on site within the College of Veterinary Medicine• Hours: Monday through Friday, 8:00 AM to 5:00 PM
About the Department:
The Iowa State University Veterinary Diagnostic Laboratory is a nationally recognized full-service animal health diagnostic facility supporting veterinarians, livestock producers, and state and federal agencies. As part of the College of Veterinary Medicine, the VDL plays a vital role in protecting animal health, advancing diagnostic research, and supporting Iowa’s agricultural industry. The Client Services team ensures that every client receives accurate information, timely results, and exceptional support, making this position an essential part of the VDL’s mission.
Example of Duties• Provides product information, recommendations, and suggestions to meet customer needs.• Explains policies, procedures, and offerings to customers.• Fulfills customer requests, invoices, billing, orders, etc.• Resolves customer issues.• Coordinates special projects.• Maintains and builds customer relationships.• Selects and liaises with vendors.• Assists with marketing, promotions, and sales.Level Guidelines• Senior-level position applies advanced and specialized expertise and competencies• Typically receives general supervision with high level guidance on the most complex assignments• Completes assignments which are moderately difficult or difficult• Resolves issues, including atypical issues, and makes recommendations• May lead projects of limited scope• Functions as “go to.” Responds to inquiries and requests from others inside and outside work area• May act as a lead, assigning tasks and providing guidance to lower level workers• May provide supervision to one to two other staff or lead a small work team• Provides guidance to students
Appointment Type:Regular
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS805
Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover Letter
If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.
Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. Immigration sponsorship is not available for this position.
Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program
Original Posting Date: March 11, 2026
Posting Close Date:March 18, 2026
Job Requisition Number:R18786
By focusing on the future and providing the best student experience possible, Iowa State University (http://www.iastate.edu/) attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.